Eclerx Services Limited · NSE:ECLERX
Eclerx Services — Investor Presentation (July 2014)
18 slides from Eclerx Services's investor presentation, July 2014
Slide 1: Corporate Presentation – FY14
Presented to: Corporate Presentation – FY14 Data | Domain | Delivery July 2014
Slide 2: Agenda
Agenda Company Overview Service Offerings eClerx Differentiators Financial Highlights Confidential eClerx – An ISO/IEC 27001:2005 Certified Company August 14 1
Slide 3: eClerx at a Glance
eClerx at a Glance We are industry-focused specialists that manage and improve complex data driven processes Processes and People Service Expertise Accolades Incorporated in 2000 Digital Marketing Services: Providing International Outsourcing Contract of the Publicly traded since 2007 expertise and
Slide 4: A Brief History
A Brief History Continuously expanding our presence Software development teams appraised at Sales presence in Third ODC at CMMI 3 Chicago, Dalian Ghatkopar Opened a delivery Awarded for Innovative eClerx (Mumbai) centre in Pune at HR practices by Asia Incorporated Acquired Igentica Hinjewadi – a SEZ
Slide 5: Skill and Scale – A Great Combination
Skill and Scale – A Great Combination Equity Valuations Actuarial Services Demand Supply Forecast / Market Views Consulting / Benchmarking and Process Improvement Studies KPO Advisory Pharma Drug Launch Studies / Legal Outsourcing eClerx Sweet Spot KPO Specialized domain knowledge Market Intelligenc
Slide 6: Agenda
Agenda Company Overview Service Offerings eClerx Differentiators Financial Highlights Confidential eClerx – An ISO/IEC 27001:2005 Certified Company August 14 5
Slide 7: Our Service Lines
Our Service Lines This division’s clients include a number of the world’s pre-eminent commercial banks, investment banks and money managers Services to support financial transactions from trade closing through to settlement, clearing and Financial exposure management Services Reference data and risk
Slide 8: eClerx Financial Services Offering
eClerx Financial Services Offering Operational Support across Asset Classes Utility Functions Trade Support Trade Entry, Reconciliations, Exceptions Mgmt. Tax Operations Tax Form Coding, Cost Basis, Tax Reclaims Securities Confirmations Affirmations & Confirmations (Paper & Elec.) Trading Relationsh
Slide 9: eClerx Digital Marketing Services
eClerx Digital Marketing Services Analytics, Insights & Data Management Commerce & Content Reporting Customer Reporting & Data Content Management Product Visualization Digital Asset Management Supplier Digital Analytics & Search Services & Demand Optimization Generation Partner Business Intelligence
Slide 10: eClerx Cable and Telecom Services
eClerx Cable and Telecom Services eClerx is a Quality Monitoring leading provider In-house Monitoring and Analysis of technical Third Party Vendor Monitoring and Analysis support services eCare Monitoring and Analysis to Global Cable KPIs: Call Center KPIs, CE and Call Optimization Projects Vendor P
Slide 11: Agenda
Agenda Company Overview Service Offerings eClerx Differentiators Financial Highlights Confidential eClerx – An ISO/IEC 27001:2005 Certified Company August 14 10
Slide 12: Key Challenges and eClerx’s Response
Key Challenges and eClerx’s Response Typical KPO Challenges eClerx Differentiators Demand Side Nature and Size of Engagements Revenues are project-oriented and Processes supported are core to our clients businesses and non- volatile discretionary Stiff competition from captives and Long-term contrac
Slide 13: Our Delivery Framework
Our Delivery Framework Focus on developing tacit institutional knowledge – Tacit product + industry knowledge and specific process training development – 2,700+ training courses and tests covering products, process, systems, soft skills; instruction checklists People and – Manager training focused o
Slide 14: Agenda
Agenda Company Overview Service Offerings eClerx Differentiators Financial Highlights Confidential eClerx – An ISO/IEC 27001:2005 Certified Company August 14 13
Slide 15: Financial Highlights
Financial Highlights INR mm Revenue EBITDA PAT 8,520 3,646 2,557 6,424 2,365 1,716 4,952 2,120 1,598 3,661 1,586 1,224 2,465 735 1,932 774 898 618 2009 2010 2011 2012 2013 2014 2009 2010 2011 2012 2013 2014 2009 2010 2011 2012 2013 2014 Consistent growth in revenues and profits Industry leading oper
Slide 16: Revenue Demographics
Revenue Demographics Currency Mix Geographic Mix FY13 FY14 FY13 FY14 ROW Other GBP ROW 4% 1% 5% 5% GBP 4% EURO USD North EURO USD Europe America Europe North 13% 82% 22% America 14% 81% 20% 74% 74% Top 5 Client Contribution 79% 74% 2013 2014 Steady revenue quality across all risk parameters. Confide
Slide 17: Why eClerx?
Why eClerx? One among the largest third party KPO focused firms in India Highly specialized services based on deep domain proficiency in target industries Deep and diversified relationships with highly referenceable blue chip client base High revenue visibility – annuity model with long term contrac
Slide 18: Accolades
Accolades Winner of the OTC Infrastructure Listed in the Top 100 Best Selected as an honoree for Initiative Award – CSA Scrub Solution Outsourcing Providers list – Global CIO magazine’s 27th annual by Risk Magazine Services 100 CIO 100 Awards Won the Knowledge Management Leadership award – World Edu