Bharti Airtel Limited · NSE:BHARTIARTL
Bharti Airtel — Investor Day (November 2018)
112 slides from Bharti Airtel's investor day presentation, Nov 16, 2018
Slide 1: Airtel India - Investor Day
Airtel India - Investor Day 16th November
Slide 2: Agenda
Agenda • Introduction to Airtel • Our Strengths • The Industry and Opportunity • Our Strategy
Slide 3: Who we are: Bharti Airtel
Who we are : Bharti Airtel #2 #2 Telecom operator in India Telecom operator in Africa #3 16 Telecom operator globally* Countries presence globally * In terms of customer base
Slide 4: Our Size: Global
Our Size : Global $12.1 B $4.2 B 4.2 Global Revenues (LTM) Global EBITDA (LTM) Net Debt : EBITDA (LTM) 448 M+ 125 M+ 1.8 B+ Customers Wireless Data Customers Addressable population LTM = Last Twelve Months as on Sep’18 Customer Data as on Sep’18 exit
Slide 5: Our Portfolio: India
Our Portfolio : India Mobile Services Airtel Business Homes 330 Mn+ Customers #1 Enterprise Telco in India 2 Mn+ customers Digital TV Tower Infrastructure Payments Bank 15 Mn customers Among Top Passive Infra Providers 30 Mn Banking Customers
Slide 6: Our Portfolio: India
Our Portfolio : India Mobile Business Homes Broadband Customers (M) 304 Customers (M) 2.2 Revenue (Rs Mn) 462,640 Revenue (Rs Mn) 25,265 EBITDA % 32.6% EBITDA % 46.7% Airtel Business Digital TV Large Corporates 2,000 Customers (M) 14.2 Revenue (Rs Mn) 113,566 Revenue (Rs Mn) 37,570 EBITDA % 37.4% EB
Slide 7: Our Digital Services
Our Digital Services Wynk Music Airtel TV myAirtel 100 Mn+ Customers 80 Mn+ Customers 80 Mn+ Customers One Home Homes Platform Device Platform Payments Platform One Billing Layer on all Services Solid Platforms – Device, Lenders, Delivery 1.2 Mn Retailers on one App
Slide 8: Agenda
Agenda • Introduction to Airtel • Our Strengths • The Industry and Opportunity • Our Strategy
Slide 9: 1a. Obsession with Network Experience: Spectrum
1a. Obsession with Network Experience : Spectrum Airtel’s Spectrum Share of Liberalized Spectrum Aircel Band Footprint Holding per Circle BSNL 3.1% 9.3% RCom Airtel 2 Low Band 15 Circles 5 – 10 Mhz 7.0% 28.4% Mid Band Pan India 15 – 25 Mhz1 Jio 20.5% 31.7% High Band Pan India 20 – 30 Mhz Voda + Idea
Slide 10: 1b. Obsession with Network Experience
1b. Obsession with Network Experience Largest Ever Deployment Extensive Fiber Roll-out State of the Art Tools Geo-Spatial Analysis 100 mbps 200 mbps 1 gbps Self-Optimizing Network ~200K Base Stations In last 2 years Bulk of our Sites are 200+ Mbps Digitization Continuously rated as India’s fastest n
Slide 11: 2. Obsession with Customer Experience
2. Obsession with Customer Experience Decision Tree Platform ‘Next Gen’ Digital Stores Open Network Call-center Calls per customer x 75% reduction 0.25x FY'15 FY'18
Slide 12: 3. Scientific Sales & Marketing
3. Scientific Sales & Marketing Deep Customer Understanding Omni Channel Delivery Powerful Tools 1.2 M Retailers GOAL 2,850 Airtel Stores Customer 360 Mitra Own Digital Apps Geo Spatial Analytics Data Science
Slide 13: 4. A War on Waste
4. A War on Waste Opex Growth YoY 8.0% 6.9% 6.0% 5.0% 4.0% 3.1% 2.0% • Smart Procurement 0.0% FY'15 FY'16 FY'17 FY'18 • Frugal Cost Culture -2.0% • Continuous Process Redesign -4.0% -3.1% • Digitization and Automation
Slide 14: 5. Capacity to play multiple games
5. Capacity to play multiple games Dedicated Teams for the Core Preparing for the Future Design & Execution Machines Movies, Music, myAirtel Circles One Home Open Platforms Center New Products Excellence in Partnerships
Slide 15: Business Environment Remains Challenging
Business Environment Remains Challenging Massive Need for Capex ARPU Erosion by 45% Disruption Battle for 4G Primary Slot 10x Data Traffic Growth
Slide 16: Financial Performance: India
Financial Performance : India Reported Revenue (Rs. Cr) EBITDA % 84,000 Series 1 73,422 40.9% 41.4% 74,000 70,844 64,529 64,096 39.2% 64,000 37.2% 54,000 44,000 34,000 28.5% 24,000 14,000 4,000 FY'15 FY'16 FY'17 FY'18 FY'15 FY'16 FY'17 FY'18 Q2'19 YoY Growth % 12.1% 9.8% 3.6% -12.7%
Slide 17: Operational Performance: Mobile India
Operational Performance : Mobile India Mobile Customers (Mn) ARPU (Rs.) 350 333 220 188 330 170 145 310 282 290 260 120 100 270 250 70 230 210 20 Q2'17 Q2'18 Q2'19 Q2'17 Q2'18 Q2'19 Data Consumed (PB / Day) Voice Minutes per Day (Bn) 8 7.5 30 26.9 7 25 6 20 5 4.8 15 4 3.4 10 7.9 3 5 1.8 2 0 Q2'17 Q2
Slide 18: RMS Performance
RMS Performance 34.4% Airtel 32.1% 31.3% 30.7% 33.8% A+T+T 22.9% Vodafone 21.5% 19.4% 19.9% 19.3% 18.7% Idea 34.7% 16.3% 15.4% V+I 28.5% Others 23.3% 21.4% 22.4% 22.4% Jio 10.80% 11.6% Jio 9.1% Others Q4'16 Q1'17 Q2'17 Q3'17 Q4'17 Q1'18 Q2'18 Q3'18 Q4'18 Q1'19 RMS is calculated on the basis of adjus
Slide 19: Agenda
Agenda • Introduction to Airtel • Our Strengths • The Industry and Opportunity • Our Strategy
Slide 20: The Industry and Opportunity
The Industry and Opportunity Mobile Homes B2B
Slide 21: Explosive 4G Growth
Explosive 4G Growth # 4G Phones (Mn) Avg. Time Spent (Mins/Day) 300 Series 1 Series 1 320 250 250 220 200 120 200 180 150 Sep'16 Sep'17 Sep'18 Sep'16 Sep'17 Sep'18 More than a Phone Data usage per month (GBs) Voice Mins per month 750 9 686 Series 1 650 550 518 4 450 406 1 350 Sep'16 Sep'17 Sep'18 Se
Slide 22: Opportunity
Opportunity Customer Revenue Contribution Postpaid Prepaid Smartphones Prepaid Mass Market
Slide 23: Opportunity
Opportunity Customers Geography Different Customers, Different Needs High Potential Districts
Slide 24: The Industry and Opportunity
The Industry and Opportunity Mobile Homes B2B
Slide 25: Homes
Homes Affluence Rising The Home Opportunity Households with Income > Rs 10 L p.a.* Home Broadband Pay TV 36 Mn 18 Mn 140 Mn 30 Mn 2 Mn 15 Mn 2018 2020 * Source: BCG - The New Indian
Slide 26: The Industry and Opportunity
The Industry and Opportunity Mobile Homes B2B
Slide 27: B2B
B2B Significant Potential Use Occasions Exploding Market Size Connectivity Non-Connectivity Top 3000 12,000 Cr Data Centers Connectivity SME Huge (1.4 Mn) Opportunity 10,000 Cr SOHO (8.5 Mn) Video Conferencing Audio conferencing Source: Frost & Sullivan Research Reports and Internal Estimates
Slide 28: Agenda
Agenda • Introduction to Airtel • Our Strengths • The Industry and Opportunity • Our Strategy
Slide 29: Airtel Strategy
Airtel Strategy Win 4G decisively
Slide 30: Win 4G Decisively
Win 4G Decisively Our Strategy Postpaid • Gain Decisive Leadership through an Exceptional Experience Prepaid Smartphones • Win in Urban India and Top Villages Prepaid Mass Market • Upgrade to 4G.
Slide 31: Win 4G Decisively
Win 4G Decisively Services Devices Network Experience
Slide 32: Airtel Strategy
Airtel Strategy Win 4G Win with Brilliant decisively Experience
Slide 33: Win with Brilliant Experience
Win with Brilliant Experience Superior Network Experience Create Capacity Focus on Quality Disrupt and Innovate • Massive Spectrum Holdings • Track Quality at Customer Level • Reduce Cost per GB • L900 Re-farming • New Age NOC • Work with Disruptive Vendors • Fiber Densification • Drive VoLTE • VRan
Slide 34: Win with Brilliant Experience
Win with Brilliant Experience Automation and Digitization Digital Experience at Stores Personalized Network Experience
Slide 35: Airtel Strategy
Airtel Strategy Win 4G Win with Brilliant Build New decisively Experience Revenues
Slide 36: Build New Revenues: Accelerate Homes
Build New Revenues Accelerate Homes Broadband DTH Integrated Homes Focused Expansion Rapid Expansion Converged Solutions
Slide 37: Build New Revenues: Accelerate B2B
Build New Revenues Accelerate B2B Expansion Alliances Build New Verticals Grow SME & Go Deep More Products, Stronger Relationships
Slide 38: Build New Revenues: Grow Digital Services
Build New Revenues Grow Digital Services Content Services FinTech Services
Slide 39: Build New Revenues: Partnership Principles
Build New Revenues Partnership Principles T Transparent Commercials E Ease of Integration on our Platform A Accelerated Adoption of Partner Propositions M Mutual Growth
Slide 40: Build New Revenues: The Open Telco Platform
Build New Revenues The Open Telco Platform Alliances (Examples) Services Device Mobile Platform Hardware Fixed Customer Internet 360 TV Home Products Services Office Software Platform 3P SW & HW Payments Utilities Payments Bank Platform Goods & Services
Slide 41: Airtel Strategy
Airtel Strategy Win 4G Win with Brilliant Build New Win with a War decisively Experience Revenues on Waste
Slide 42: Win with a War on Waste
Win with a War on Waste Drive Opex Savings Improve Capex Productivity • Process Re-engineering • Infrastructure Sharing • Digitization and Automation • Smart Procurement • Business Simplification • Adopting Disruptive Technologies
Slide 43: Airtel Strategy
Airtel Strategy Win 4G Win with Brilliant Build New Win with a War Win with People decisively Experience Revenues on Waste
Slide 44: Win with People
Win with People Cross Functional Team Work Passion and Motivation Simplify Organization Build Airtel of the Future
Slide 45: Airtel Strategy
Airtel Strategy Win 4G Win with Brilliant Build New Win with a War Win with People decisively Experience Revenues on Waste Win with a Digital Airtel
Slide 46: Summary
Summary Simultaneously Consolidating in the Short Term And Building for the Longer Term
Slide 47: Winning with Customers & New Age Go To Market
Winning with Customers & New Age Go To Market
Slide 48: Customer Scale: 800 Mn Mobile Users in the Country
Customer Scale| 800 Mn Mobile Users in the Country 1.2 Billion Indians 800 Mn Mobile Users Win with Customers
Slide 49: Winning with Customers: Few Customers = Significant Revenue
Winning with Customers| Few Customers = Significant Revenue Few Significant Industry Revenue Customers Exceptional Service to Customers – Exciting Content and Privileged Experience
Slide 50: We have a deep understanding of who our customers are
We have a deep understanding of who our customers are Using Data Science and Customer Insights What do they want to buy, spend on? Services - Content - Financial Access Identifying our Customers! Demographics Psychographics Attitudes & Who are they? What are their needs, aspirations? Age Personality
Slide 51: Clarity about how this will be delivered
Clarity about how this will be delivered Services Devices Network Experience Priority Resolution Exciting Services, Device & Privileged Experience | Seamlessly delivered through our Omni-Channel Touch points!
Slide 52: Open Partner Ecosystem to get the very best for Customers
Open Partner Ecosystem to get the very best for Customers Transparency Ease of Integration Adoption made easy Mutual Growth and margins
Slide 53: Multiple touch points: Consistent engagement with customers
Multiple touch points| Consistent engagement with customers 1.2 Mn Retailers 2,850 Stores Exclusive Promoters Digital Touchpoints Right Conversation Pitch Book Tool Kit Digital Tools
Slide 54: In Summary: Well geared to Win With Customers
In Summary | Well geared to Win With Customers! Services 360o Go To Market Devices Experience Strong Network Rollout Brilliant Partnerships
Slide 55: Delivering World Class Digital services
Delivering World Class Digital services
Slide 56: We have built the two largest media products in the country
We have built the two largest media products in the country 100 Million 80 Million Customers Customers • #1 Music Streaming app • 375 Linear channels & over in India 10K Movies & shows • Highest Engagement • 2000 years (1.3bn min) metrics in the Industry watch-time per month Benchmarking Source : Ap
Slide 57: Built with love by a young and passionate startup team within Airtel
Built with love by a young and passionate startup team within Airtel
Slide 58: Our Vision
Our Vision
Slide 59: Our Content Play: Media products drive 3 business objectives
Our Content Play | Media products drive 3 business objectives for us Drive Airtel Telco Objectives Build New Revenues ↑ Consumer ARPU uplift Advertising Stickiness
Slide 60: Significant impact on customer stickiness
We are already seeing a significant impact on customer stickiness Churn X 0.7X Material Impact on Customer 0.4X Lifetime Value Pure Telco Single Digital With Video Scenario Service (Music)
Slide 61: Content laddering to drive ARPU uplift on Airtel TV
We are using content laddering to drive ARPU Uplift on Airtel TV Marquee Postpaid Partnerships Premium Content & Exclusives High Value Prepaid Live TV & Mass Content Basic Prepaid Limited Content Access
Slide 62: New Revenue Streams: Advertising revenue
New Revenue Streams | Advertising revenue as a targeted publisher Inventory Intelligence Innovation Multi Bn – video, audio, Driven by Customer 360 Future proof & low intrusion display channels Audio Ads Video Mastheads Video Ads
Slide 63: How are we doing it?
How are we doing it ?
Slide 64: Building integrated & flexible micro services
Building integrated & flexible micro services New Apps Customer 360 Advertising & Smart Personalized Reco & Reward Single Sign-on experiences capability Targeting
Slide 65: Tight Cross Pollination across Digital Assets
Tight Cross Pollination across Digital Assets Digital distribution strategy with a Plug & Play SDK of Audio & Video Integrates with the partner app in less than 7 days Already powers My Airtel app
Slide 66: Creating Next Generation Network
Creating Next Generation Network
Slide 67: Building Next Generation Network
Building Next Generation Network • Sufficient capacity • Deeper coverage • Optimizing “experience” • Automation of network operations • Reducing cost of delivery
Slide 68: Promise to Our Customers
Promise to Our Customers Best Broadband Experience Good Quality Voice Connection Great Content Experience Honest Timely Response
Slide 69: Creating Capacity & Extending Coverage
Creating Capacity & Extending Coverage
Slide 70: Well Positioned with Spectrum Holdings
Well Positioned with Spectrum Holdings Airtel’s Spectrum Share of Liberalized Spectrum Aircel Band Footprint Holding per Circle BSNL 3.1% 9.3% RCom Airtel 2 Low Band 15 Circles 5 – 10 Mhz 7.0% 28.4% 1 Mid Band Pan India 15 – 25 Mhz Jio 20.5% 31.7% High Band Pan India 20 – 30 Mhz Voda + Idea Massive
Slide 71: Sufficient network capacity
Sufficient network capacity Largest Ever Deployment Carried traffic (PBs/ Day) 27 8 2 ~200K Base Stations Sep'16 Sep'17 Sep'18 Mar'19 In last 2 years Carried Traffic Network Capacity Sufficient headroom in network capacity to ensure good user experience
Slide 72: Augmenting Capacity on Existing Sites
Augmenting Capacity on Existing Sites Maximizing spectrum for 4G LAA – 5GHz 2300 2100 1800 900 Two layers Five layers Adding capacity with minimum increment Capex & Opex
Slide 73: Address Hyper Capacity Sites
Address Hyper Capacity Sites Sectorization Massive MIMO 2x capacity and additional indoor coverage 3x~5x Capacity Gain Adding capacity with minimum increment Capex & Opex
Slide 74: Extending Coverage - 4G in Sub-GHz band (900MHz)
Extending Coverage - 4G in Sub-GHz band (900MHz) Increase in VoLTE & data consumption • Enhanced time spend on 4G • Reduction in customer complaints L2300 • Additional spectrum for 4G, improving data experience L1800 • Existing handsets supports 4G in 900 band L900 Reframing liberalized 900 band spe
Slide 75: Small Cells for Coverage & Capacity
Small Cells for Coverage & Capacity Outdoor Hot Spots High traffic locations Public locations Inside shopping malls Tourist locations Corporate offices Small cells with innovative Opex models – collaboration with ecosystem
Slide 76: LTE-Advanced for Improving User Experience & Capacity
LTE-Advanced for Improving User Experience & Capacity India’s first 4.5G network Improvements • 3x increase in peak throughputs • Increase in network capacity with 3x existing handsets Aggregating 4G carriers • Further opportunity to increase with 4x4 MIMO handsets Software only upgrades on existing
Slide 77: Getting Backhaul Ready for 4G & Massive MIMO
Getting Backhaul Ready for 4G & Massive MIMO Challenge Approach Getting sites ready for Massive MIMO & 4G capacity 1. Backhaul readiness for 4G expansions 100 mbps 200 mbps 1 gbps 2. 1Gbps for massive MIMO sites Upgrade 200Mbps sites to 400Mbps using additional spots Single hop network – ready to su
Slide 78: Building Transport Expressways
Building Transport “Expressways” Extreme-scale architecture 16QAM 8QAM 32QAM Readiness to handle data explosion QPSK 64QAM @ disruptively lower cost/bit 10x scalability 100G to 400G Superior network uptime 5G Ready backbone Full optical cross-connect Worlds Largest Self healing ‘IP over photon
Slide 79: Improving Operational Efficiency
Improving Operational Efficiency Single RAN Outdoor Sites Outdoor microwave Using new generation architecture for improving coverage, experience & tightening OPEX
Slide 80: Improving Voice & Data Experience
Improving Voice & Data Experience
Slide 81: Customer Experience – End to End perspective
Customer Experience – End to End perspective Network Applications Customers Environment Devices Operating System
Slide 82: Taking Content Closer to Customer – Reducing Latency
Taking Content Closer to Customer – Reducing Latency Challenge Approach Legend Cross-connect Optical by-pass Router Access node Over 350 mini data centers for distributed content connected with IP over Photonics
Slide 83: Automation of Service Provisioning & Management
Automation of Service Provisioning & Management Software defined network, agile and converged IP network
Slide 84: Building Predictive Experience Management
Building Predictive Experience Management We are here Point of arrival FCAPS Reactive Proactive Predictive Self Healing network e2e Root cause map Leveraging Machine Learning & Artificial Intelligence to optimize user experience before it hits the customer
Slide 85: Summary
Summary Passionate across organization for delivering delightful experience • Augmenting capacity with minimum cost • Extending coverage using liberalized low band spectrum • Moving to proactive & predictive experience
Slide 86: Homes of the Future
BRILLIANTLY. WIN DECISIVELY. “ap ee) airtel Homes of the Future
Slide 87: Opportunity 1: Expansion
Opportunity 1: Expansion 286 Mn Households in India 183 Mn TV Households in India 152 Mn Pay TV Households in India 65 Mn DTH Households in India 18 Mn Broadband Households in India 15 Mn Airtel DTH Connections 2.2 Mn Airtel V-Fiber Connections *Source: FICCI EY 2018, TRAI
Slide 88: Opportunity 2: Converged Solutions
Opportunity 2: Converged Solutions Changing media consumption and lifestyle habits: 30 Mn HH with 10L+ income p.a.* - Linear & Non-linear content - Media consumption on the go - Virtual Connect - Security & surveillance *Source: BCG – The New Indian
Slide 89: Growth Opportunities
Growth Opportunities DTH: V-Fiber: Airtel Home: Rapid Expansion Focused Expansion Converged Solutions
Slide 90: Airtel Home: Leverage Go-to-market of V-Fiber & DTH
Airtel Home: Leverage Go-to-market of V-Fiber & DTH 1500+ Channel Partners 2850 Airtel Stores National Retail Presence Modern Trade / B2B Relationship Strong Sales & Service Organization Robust Partner Ecosystem & IT Enabled Processes
Slide 91: Airtel Home: Consumer Proposition
Airtel Home: Consumer Proposition Single Proposition for Linear & Non-Linear Content Single Bill, Single Payment Single Sign-on Content Discovery & Recommendation
Slide 92: Airtel Home: Consumer Services
Airtel Home: Consumer Services Catch-up TV Voice Assistant Integration Video-calling Internet of Things: Smart Homes Cloud DVR Security/ Surveillance Gaming
Slide 93: Airtel Home: Best-in-class service experience
Airtel Home: Best-in-class service experience Homes Platform Premium Customer Care Digital Journeys for ‘Homes’ Customers for Entire Customer Lifecycle
Slide 94: From Pipes to Enterprise Solutions
From Pipes to Enterprise Solutions
Slide 95: Airtel Business | An Overview
Airtel Business | An Overview Data Domestic & Centers International satellite 2,50,000 RKMS Satellite partnerships Global Fiber 10 Large and 130 Edge DCs Fiber 4 Upcoming DCs Voice & Mobile Alliances across the world PoPs India and Global PoPs Across India Customers and Globe Cables 30 International
Slide 96: Airtel Business | Product Portfolio
Airtel Business | Product Portfolio Data & Connectivity Data Center & Cloud Global Voice & Messaging Internet | MPLS | IPLC & Colocation Services | Managed • Wholesale Voice | International Ethernet Hosting | Infrastructure Toll Free (ITFS) | Message Hub | VSAT | NLD | Local Access Management | Clou
Slide 97: Airtel Business | Unique Business Model
Airtel Business | Unique Business Model Customer relationship Customer • Sales, Product specialist and Relationship customer experience team of 1500+ member Key activities • Product creation • Digital platforms Key Activities Value Customer Partner segments Propositions MONETISE ALL AIRTEL ASSETS •
Slide 98: Market Snapshot
Market Snapshot 1,200+ customers Global Carriers and OTTs Connectivity 2,000 customers Market FY’18: 12,000 Cr Large & Major Accounts Growth: 10% Non-Connectivity: India Huge Opportunity MSME 10.0 mn customers Market: 10,000 Cr MSME / Small Growth: 20% offices India Source: Frost & Sullivan Research
Slide 99: Airtel Business Strategy
Airtel Business Strategy Go Global 1,200+ customers Global Bring Global customers & Carriers content to India and OTTs Lead & Innovate Leadership in Core Connectivity & Digital offerings 2,000 customers Large & Major Accounts More Products Per Customer New strategic products and offerings India for
Slide 100: Key Takeaways
Key Takeaways • Unique Business model • Make India as Digital Internet Hub • Leadership in core connectivity • Integrated Enterprise solutions provider • Bundled simplified product for MSME
Slide 101: Payments Bank – Banking the Next 500 Million
Payments Bank – Banking the Next 500 Million
Slide 102: Our Mission and Vision
Our Mission and Vision Mission: Grow India by improving financially under-banked and digitally underserved lives Vision: Every Mile, Every Family, Every Business
Slide 103: We have built moderate scale
We have built moderate scale Digital Services Remittances Cross-sell products Over 10% Market Share in #1 Payments Bank to launch Top #10 UPI Players Domestic Remittances PMJJBY & APY Assisted Payments and Withdrawals Cash Drop Services #1 In No of Banking Points 20 Partnerships in the country
Slide 104: Airtel Digital Ecosystem: Small Businesses and Merchants
Strategy Mission: Grow India by improving financially under-banked and digitally underserved lives Vision: Every Mile, Every Family, Every Business Airtel Retailer as a Hub for Airtel Digital Ecosystem Enabling Industries and The Bottom of Pyramid Small Businesses and Institutions Merchants Services
Slide 105: Digitization – Core of New Airtel
Digitization – Core of New Airtel
Slide 106: What you have heard so far
What you have heard so far Deep Brilliant Enable Delivery & Customer Customer Partnerships Adoption Understanding Experience
Slide 107: The Digital Brain – using power of AI and Machine Learning
The Digital Brain – using power of AI and Machine Learning Realtime Triggers Postpaid Prepaid Broadband CLM DTH Omnichannel Digital Next Best Action Brain Digital Advertising Data Lakes Customer (BSS) Personalization Network (OSS)
Slide 108: Bringing transparency to NW Experience
Bringing transparency to NW Experience Open Network 2.0 takes network transparency even further • Provides coverage quality in any area • Real-time alerts on network degradations or outages with a resolution timeline • Personalization using user level data and analysis • Full troubleshooting for pro
Slide 109: Next Gen Digital Stores
Next Gen Digital Stores Open design wrapped in digital technologies Touch table to create personalized solutions Explore network experience & enjoy digital content Social wall to explore airtel stories
Slide 110: Airtel Open Telco Platform Strategy
Airtel Open Telco Platform Strategy Services Platforms Devices Platform Payments (Homes + Offices + Thanks + (Phones + IOT + Platform 3rd Party Services) 3rd Party HW) (Bill Hub + Cash Mgmt) CUSTOMER 360 PAYMENTS (unified view of the customer) BANK
Slide 111: Delivery & Distribution - Offline drives Online
Delivery & Distribution - Offline drives Online Mobility DTH + Broadband Payments Bank 80mn Customers Content Complete cross-pollination Live TV 80mn Customers Airtel Mitra App Used by 1.2 Mn retailers Music 100mn Customers
Slide 112: #) eS en)
#) eS en) . BRILLIANTLY airtel | winbecisivety.