Umicore Sa · EURONEXT:UMI
Umicore Sa — Investor Presentation (March 2025)
29 slides from Umicore Sa's investor presentation, March 2025
Slide 1: Umicore's Pilot of MS 365 Copilot
Umicore's Pilot of MS 365 Copilot A report from Umicore’s Digital Workplace team Quentin Poncelet, Lead Jessica Keller Daniel Prial Umicore's Pilot of MS 365 Copilot 1
Slide 2: Successful AI Adoption at Umicore Through Community Management
Successful AI Adoption at Umicore Through Community Management AI success at Umicore relied on a human element. In the last 18 months, the rise of artificial intelligence has captured the attention of industries worldwide. With innovation and technology at the core of what we do, Umicore was not goi
Slide 3: Context & Methodology
Context & Methodology Umicore's Pilot of MS 365 Copilot 3
Slide 4: Conducting a pilot for Copilot 365
Conducting a pilot for Copilot 365 Goal of the Pilot: understand the impact of MS365 Copilot and its ROI potential The pilot test issued 300 Copilot licenses to colleagues from every business unit and department in the company for a period of eight months. They were nominated by the leaders of their
Slide 5: Timeline 2024
Timeline 2024 After a limited, security-focused “pre-pilot”, most users were onboarded in the first days of May 2024 and tested the software for eight months. January March May December Pilot End of pilot Define approach Technical set-up 300 testers representing Recommendations & scope Pilot prepara
Slide 6: Community Engagement
Community Engagement Knowing the importance of a digital mindset and the reinforcing power of a learners working together in a group, the Digital Workplace (DW) team set a goal of not having individual testers, but a true testing community. A dedicated MS Teams site A series of regular events Impuls
Slide 7: Community Engagement
Community Engagement The benefits of the testing community could be felt by the testers themselves. “Testing Copilot in the Community gave us opportunities to exchange ideas and brought a lot of inspiration!” says Copilot tester Marija Blinova from Brussels, Belgium. “It is always much more exciting
Slide 8: Expectations
Expectations The DW team onboarded every tester in kick-off sessions and set the following expectations for them. This was also true for testers who joined the pilot later. Be Curious: Test & use Copilot 365 whenever possible Be Patient: Give Copilot (& yourself) enough time to unveil full potential
Slide 9: Expectations
Expectations In turn, the DW Team provided resources and a community for the testers and promised the following: We’ll offer monthly focal webinars and informal chats We’ll curate learning nuggets We’ll share best practices, challenges & use cases We’ll communicate in an open & transparent manner Um
Slide 10: Turnover
Turnover The turnover of testers in the pilot was just under 20%. This means that original testers left, or were asked to leave, and new testers came on board mid-pilot. The reasons for leaving the pilot varied. Removed from Tester asked to the pilot for transfer the Voluntary refusing to Copilot li
Slide 11: Pilot results
Pilot results What benefits did Copilot have for testers at Umicore? Umicore's Pilot of MS 365 Copilot 11
Slide 12: Results after 8 months
Results after 8 months An upward trend for all four KPI’s can be seen Current Results* Umicore Microsoft over the course of the pilot. (CW 50) KPI Benchmark Increased Individual Productivity • Early in the test, 66% of respondents reported increased productivity • 8 months in, 87% of respondents rep
Slide 13: KPI 1: Increased Individual Productivity
KPI 1: Increased Individual Productivity Reported productivity increase reached new highs toward pilot end • Respondents’ productivity increase rose by 21,2% since pilot test start. • At the end, 87% respondents reported increased productivity. • 87% of respondents reported that they complete tasks
Slide 14: KPI 1: Increased Individual Productivity
KPI 1: Increased Individual Productivity Growing trend in time savings • Over the pilot, there was noticeable increase in the percentage of respondents saving more time using MS 365 Copilot. • Since end August… • 21 -> 39% of respondents report to have saved > 4 hours per week. • 32 -> 47% saved bet
Slide 15: KPI 2: Improved Quality of Outputs
KPI 2: Improved Quality of Outputs 83% of respondents believe they are providing better work to Umicore. • At a ratio of 4:1, respondents believe that Copilot helps them to improve the quality of their work outputs. • For familiar tasks (within skillset), 79% of respondents report increase of qualit
Slide 16: General Satisfaction
General Satisfaction 90% of respondents want to continue using MS 365 Copilot after the test period After the pilot, when we asked the 9% of testers for their licenses back, so that we could transfer them to other colleagues, many suddenly found reasons to hold onto them. Umicore's Pilot of MS 365 C
Slide 17: Copilot Usage and Use Cases
Copilot Usage and Use Cases Umicore's Pilot of MS 365 Copilot 20
Slide 18: The DW team asked testers to name their favorite Copilot use cases
The DW team asked testers to name their favorite Copilot use cases. We received over 500 responses in eight different categories. Processing this data, we began to see the picture of possibility of the AI assistant. The next image is a visual representation of this data. The larger the box, the more
Slide 19: MS365 Copilot Use Cases at Umicore
MS365 Copilot Use Cases at Umicore Grouped by Category Manuals & Size Relative to Count Creation Reports Guidelines Trainings & Graphics & Workshops Presentations Review, Images Compare, Publications Critique Content Idea Generation Data Work Communication Articles Processing: Documents Analyzing Im
Slide 20: Learnings from the Pilot
Learnings from the Pilot Copilot 365 Pilot Test - Closing Session 30
Slide 21: Learning from the Pilot
Learning from the Pilot Future-proof workforce Through MS365 Copilot, we are equipping our workforce with the skills for the future and the ability to work with AI. Copilot provides our colleagues with a secure data environment and the benefits of the latest workplace-supporting technology. The bene
Slide 22: Learning from the Pilot
Learning from the Pilot Shadow IT Threat It became abundantly clear during the pilot that if Umicore doesn’t provide an AI-tool to its employees, they will look for unsecure alternatives. This shadow IT could easily lead to breaches in data security, especially with LLM-driven AIs that are constantl
Slide 23: Learning from the Pilot
Learning from the Pilot Mindset Shift & AI Routine Getting a license does not automatically equal a productivity increase. Added value from AI depends on digital mindset and developing AI usage routines. Microsoft marketing materials suggest that time savings would be realized until after 11 weeks o
Slide 24: The future of Copilot at Umicore
The future of Copilot at Umicore Umicore's Pilot of MS 365 Copilot 35
Slide 25: Rollout of MS365 Copilot at Umicore
Rollout of MS365 Copilot at Umicore Umicore is now planning a broader rollout of AI assistants in the workplace. And will continue using community management techniques to do so. “We are transitioning our tester community into a kind of ambassador community.” says Jessica Keller, Digital Workplace T
Slide 26: MS365 Copilot can now be requested from IS
MS365 Copilot can now be requested from IS Due to the difficult financial year Umicore had in 2024, requests must show cost reduction or cost avoidance. AI must show a tangible, financial benefit. Goal: Leverage AI Tools to help Umicore through a difficult financial period Cost Reduction: Cost Avoid
Slide 27: License Attribution Process
License Attribution Process Business Units and Departments can request year-long licenses every quarter. After 6 months, use will be evaluated and after 12 months, requests can be made again. Actual Quarter Next Quarter Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Week 9 Week 10 Week 11 W
Slide 28: Umicore looks forward to an AI-supported future.
Umicore looks forward to an AI-supported future. More than anything, Copilot has been helping colleagues focus on the core of their work. Colleagues in finance used the tool to gather the background information they needed giving them more time to focus on their numbers. A colleague in IP spent less
Slide 29: umicore
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