America Movil Sab De Cv Class B · BMV:AMX/B
America Movil Sab De Cv Class B — Investor Day (October 2021)
20 slides from America Movil Sab De Cv Class B's investor day presentation, Oct 5, 2021
Slide 1: Delivering New Value in Every Day Life
DELIVERING NEW VALUE 3 IN EVERY DAY LIFE moun October 52021
Slide 2: Mobile Service Revenues
AMERICA MOVIL - Investor Day 2021 e@ Mobile Service Revenues Billions MxP = AT&T launched operations: > Unlimited Voice ae acquisition of Nextel and was introduced lusacell by competition 141 Telecom Reform: j 130 . Telcel’S revenues |... to be have recovered after a period of x0 implemented asymmet
Slide 3: ARPU has recovered on the back of data usage
AMERICA MOVIL : Investor Day 2021 e@ ARPU has recoyered orrthe back of Gated usage ARPU ] t MxP 2015 2016 2017 2018 2019 2020 2021" : *As of August 2021 SEN
Slide 4: Data usage has doubled every year since 2015
AMERICA MOVIL - Investor Day 2021 e@ Data usage has doubled every Vea since 2015 Gigabytes of Use per User 6 5.2 5 4 are gh 0.2 2015 2016 2017 2018 2019 2020 2021* “As of August 2021
Slide 5: We have fully modernized our wireless infrastructure
We have fully modernized our wireless infrastructure Fiber to the site 98% of main cities 81% total Single RAN 97% of sites Base stations 98% of total Refarming 86% of total
Slide 6: We are ranked #1 in Network Quality
We are ranked #1 in Network Quality & “TELCEL DELIVERED THE HIGHEST PERCENTAGE OF EXCELLENT CONSISTENT QUALITY IN TUTELA’S TESTS” TUTELA Mobile Experience A\ Mobile experience results OPENSIGNAL Mexico, March 2021 April 2¢ R \pril 2021, Mexico Excellent Consistent Quality Core Consistent Quality Dow
Slide 7: Distribution is one of our main competitive advantages
AMERICA MOVIL - Investor Day 2021 e@ Distribution is one of our main competitive advantages © +450 customer service centers © 426 thousand points of sale ¢ Commercial agreements with all retailers ¢ Digital Channels
Slide 8: National NPS
National NPS* Telcel has always been among the most Valuable brands 2019 : 2920 =Telcel teas *Annual Average
Slide 9: The strength of our networks and our brand
The strength-of our networks and our brand allowed us to increase our market share since 2015 ° +4.4)pP. in postpaid subscribers ‘4 +1.6pp. in mobile service revenues Source: Global Wireless Matrix, latest information available as of December 2020
Slide 10: Telcel consistently a net gainer from mobile number portability
AMERICA MOVIL : Investor Day 2021 10° Telcel has consistently been a net gainer from mobile number portability Total Net-In Gains: Mobile Number Portability Million : ] - ; | 2015 2016 2017 2018 2019 2020 oe . * January - August 2021 Source: Instituto Federal de Telecomunicaciones (IFT)
Slide 11: 11
11
Slide 12: Investor Day 2022
AMERICA MOVIL: Investor Day 2022 2
Slide 13: Telmex Broadband Strategy
TELMEX BROADBAND STRATEGY AVERAGE BANDWIDTH Mbps 160 140 120 100 80 Zé June 1s June 16 June17 June18 June 19 e@==eAverage e=meFTTH June 20 June 21 CUSTOMER TECHNOLOGY Thousands JUNE19 JUNE20 JUNE21 CAGR FIBER 2,733 3,317 4,281 25% VDSL 2,520 3,382 3,201 13% 2569 || 2,0n0),| 1,652 |-20% Mego 4iG3. 82
Slide 14: Telmex Broadband Strategy
TELMEX BROADBAND STRATEGY OTT THIRD ParRTY SERVICES* Disney+, Netflix, HBO MAX Thousands June 2020 June 2021 * Itdoesn’t include Claro video OTT (1.2 million as of June 2021)
Slide 15: Microsoft Enterprise Licensing Contracts
15 Microsoft Enterprise Licensing Contracts
Slide 16: Population Unified ID
POPULATION UNIFIED ID SCOPE OF THE PROJECT BENEFITS | F Tune up in record time, 90 days, * Deployment of new technology stack (computer. _— ~ seamless and|with no interruptions. processing, storage, networking, security) Be eS woe * Deployment of biometrics applice ms) ay oe Pr 2 2 29% of cost savin
Slide 17: Omnichannel Experience Center
OMNICHANNEL EXPERIENCE CENTER ——) SCOPE OF THE PROJECT BENEFITS ¢ {T infrastructure refresh in as a service platform | | + Allinclusive service platform | + Cybersecurity to protect custo r * Call center (voice only) evolution to a Omnichannel | + Wi-Fi Deployment Contact center, improving customer
Slide 18: One of the Largest Banks
AMERICA MOVIL - Investor Day 2021 r ONE OF THE LARGEST BANKSY Goal Increase 35% e-Banking adoption UPDATING AND IMPROVING YY Reduce operating costs ALL CONNECTIVITY “®& \mprove customer experience * Corporate a * Branches ° ATM * Digital Services * Providers * Secure access to corporate and customer
Slide 19: IT Service Penetration
AMERICA MOVIL : Inves: IT SERVICE PENETRATION BusINESS CUSTOMER PENETRATION (Top 5,000 Customers) IT REVENUES Annual Millions of MxP JUNE 18 JUNE 19 JUNE 20 JUNE 21 NUMBER OF CLIENTS ' 7 : 4,753 CLoup IAAS / 5 5 ; SAAS 76% 70% 73% 75% June 2018 June 2019 IT SEcuRITY 5 : SERVICES 10% 12% 15% 17% AE 3
Slide 20: Delivering New Value in Every Day Life
DELIVERING NEW VALUE amare’ IN EVERY DAY LIFE mnaNan October 52021