Slide 1: Understanding the NRC Health Real-time Program within the Context of Magnet Designation
Understanding the NRC Health Real-time Program within the Context of Magnet Designation
Slide 2: Roadmap for today
Roadmap for today Review and discuss the patient experience data portion of Magnet designation in the context of the 2019 manual. Understand the alignment between NRC Health’s Real-time Program and ANCC’s Magnet designation. Discuss NRC Health Real-time Program considerations when transitioning to m
Slide 3: ANCC Magnet Designation
ANCC Magnet Designation Today applies to those who are (Acute and Post-acute): PRE-LETTER “ON THE MAGNET OF INTENT JOURNEY” DESIGNATED
Slide 4: What is Magnet Designation?
What is Magnet Designation? ANCC CLAIMS THAT MAGNET HOSPITALS HAVE: à Higher percentages of satisfied nurses à Lower RN turnover and vacancy à Higher patient satisfaction, and… à Improved clinical outcomes. Magnet designation is the ultimate credential for high nursing quality and the highest honor
Slide 5: Gaining clarity on EP20EO and EP21EO (2019 manual)
Gaining clarity on EP20EO and EP21EO (2019 manual) Greater clarity of what’s included under “Ambulatory”. IP and Ambulatory are separate Sources of Evidence (SOE) items in the ANCC 2019 manual. Patient Satisfaction calculation methodology remained unchanged.
Slide 6: Gaining clarity on EP20EO and EP21EO (2019 manual)
Gaining clarity on EP20EO and EP21EO (2019 manual) THE ANCC “AMBULATORY CARE NURSING” DEFINITION – “Ambulatory care includes those clinical, organizational, and professional activities engaged in by registered nurses with and for individuals, groups, and populations who seek assistance with improvin
Slide 7: Gaining clarity on EP20EO and EP21EO (2019 manual)
Gaining clarity on EP20EO and EP21EO (2019 manual) THE ANCC “AMBULATORY CARE SETTING” DEFINITION – “…which include but are not limited to hospital-based clinics/centers, solo or group medical practices, ambulatory surgery, and diagnostic procedure areas, telehealth service environments, university a
Slide 8: Gaining clarity on EP20EO and EP21EO (2019 manual)
Gaining clarity on EP20EO and EP21EO (2019 manual) THE ANCC MAGNET “PAIN” CATEGORY – HCAHPS/CMS decision effective 01/2018. – HCAHPS/CMS decision effective 10/2019. – ANCC decision 2019.
Slide 9: Differentiating between ANCC Point of Care and NRC Health's Real-time Feedback
Differentiating between ANCC “Point of Care” and NRC Health’s Real-time Feedback What is “Point-of-Care”? NRC Health Real-time Feedback Program
Slide 10: What do we know about memory recall?
What do we know about memory recall? Learners will forget an average of 90% of what they learned in the first month. Primacy-recency effect.
Slide 11: Traditional surveys and online reviews are met with cynicism…
Traditional surveys and online reviews are met with cynicism…
Slide 12: And, they don't tell the whole story.
And, they don’t tell the whole story. Which response is actionable? TRADITIONAL SURVEY REAL-TIME FEEDBACK 8. In the last 6 months, how often did you and 8. Please tell us about your experience someone from this office talk about all the prescription medicines you were taking? I was prescribed two me
Slide 13: Consumer expectations of healthcare have changed for good
Consumer expectations of healthcare have changed for good PERSONALIZATION CONSTANT IMPROVEMENT Not generalization Not status quo OUTCOMES CONVENIENCE Not diagnoses Not complexity
Slide 14: Generate quality feedback: Engaging your healthcare customers how they prefer
Generate quality feedback: Engaging your healthcare customers how they prefer CONTACT 100% Leverage technologies to contact customers within 24-48 hours of their encounter with your brand. PREFERENCE-BASED Maximize participation by contacting your customer using the channel they prefer, via email, t
Slide 15: Fastest growing way to monitor customer experience in healthcare
Fastest growing way to monitor customer experience in healthcare Growing demand for Real-time feedback 275 healthcare systems trust NRC Health to monitor customer feedback in real-time 8M consumer voices—and growing— listened to annually Millions of dollars saved in reduced outmigration in last year
Slide 16: 48% growth
48% growth
Slide 17: NRC Health Real-time Program and ANCC Magnet alignment
NRC Health Real-time Program and ANCC Magnet alignment ANCC 9 Categories NRC Health Real-time Question (Adult version) Care Coordination “Was there good communication between the different doctors and nurses?” Careful Listening “Did nurses listen carefully to you?” Courtesy and Respect “Did nurses t
Slide 18: NRC Health Real-time Program and ANCC Magnet alignment
NRC Health Real-time Program and ANCC Magnet alignment ANCC 9 Categories NRC Health Real-time Question (Pediatric version) Care Coordination “Was there good communication between the different doctors and nurses?” Careful Listening “Did nurses listen carefully to you?” Courtesy and Respect “Did nurs
Slide 19: Important items to know about ANCC approved verbiage
Important items to know about ANCC approved verbiage “Nurse” vs. “staff” verbiage is setting contingent “Provider” is not interchangeable for “Nurse” (Magnet Commission, 2014) “Care provider” is not interchangeable for “Nurse” (ANCC, 2017)
Slide 20: When and how they're used in settings
Additional Real-time Feedback Options: When and how they’re used in settings RN gate question Adult Pediatric “Did you see a nurse during this visit?” “Did your child see a nurse during this visit?” Rotation (recommended volume in rotation depends on setting type) # of items to use if rotation is in
Slide 21: Question ordering
Additional Real-time Feedback Options: Question ordering Time-sequential ordering. Priority ordering. Categorical ordering.
Slide 22: Real-time trend report
Real-time trend report
Slide 23: Real-time benchmarking report
Real-time benchmarking report
Slide 24: NRC Health Magnet report "Beta"
NRC Health Magnet report “Beta”
Slide 25: Accelerating transformation
Accelerating transformation NRC Health Symposium Latest Best Practice Consumer Webinars Best—and next—practices from Research INSPIRING industry experts and healthcare INNOVATION providers prospering amidst a Executive Weekly Network Newsletters rapidly changing landscape. Pediatric Collaborative
Slide 26: The NRC Health partnership
Creating Change and Positive Outcomes: The NRC Health partnership Creating change: Mini-improvement decks
Slide 27: Magnet-related case studies
Partnering in Excellence: Magnet-related case studies
Slide 28: Additional 2019 Manual Considerations
Additional 2019 Manual Considerations TL2EO: Patient outcome associated with a nursing strategic plan goal. TL5EO: Patient outcome associated with AVP/nurse director or manager’s membership in an organization-level, decision- making group. TL8: Clinical nurse(s) utilized data to advocate for resourc
Slide 29: Additional 2019 Manual Considerations
Additional 2019 Manual Considerations TL9EO: Improvement in patient care or the nurse practice environment, associated with communication between the clinical nurse(s) and the AVP/nurse director (b1) nurse manager (b2). SE7EO: Knowledge gained from a nurse’s or nurses’ participation in a professiona
Slide 30: Additional 2019 Manual Considerations
Additional 2019 Manual Considerations EP5: Interprofessional collaborative practice to ensure coordination of care across the spectrum of health services. EP6EO: Defined patient population outcome associated with nurse participation in an interprofessional collaborative plan of care. EP7EO: Interpro
Slide 31: Additional 2019 Manual Considerations
Additional 2019 Manual Considerations EP8EO: Patient outcome associated with an interprofessional education activity led or co-led by a nurse (exclusive of the CNO). EP17: Nurse driven initiative based on patient feedback that was received as a result of a service recovery effort. NK3: Clinical nurs
Slide 32: Additional 2019 Manual Considerations
Additional 2019 Manual Considerations NK6EO: Improved outcome in a care setting associated with a clinical nurse(s) involvement in the adoption of technology. NK7EO: Nurse involvement with the design or redesign of the work environment (a) and ambulatory setting (b). 32
Slide 33: Experience summary of benefits: Using NRC Health's Real-time Program for process improvement
Experience summary of benefits: Using NRC Health’s Real-time Program for process improvement ü Rapid process improvement with more frequent trending ü Achieve clinician-level data for performance and compensation programs ü Reinforce positive behaviors with immediate candid feedback ü Prevent outmig
Slide 34: Questions?
Questions? JVolland@NRCHealth.com.com 34