Johnson Controls International plc · NYSE:JCI
Johnson Controls International — Investor Presentation
14 slides from Johnson Controls International's investor presentation
Slide 1: Issue Resolution Information System
Issue Resolution Information System
Slide 2: IRIS Training for Johnson Controls Building Efficiency Suppliers
IRIS Training for Johnson Controls Building Efficiency Suppliers f Glossary of Terms f Supplier IRIS FAQs (Frequently Asked Question) f SMRR Email (Example) f DMR Email (Example) f Dos and Don’ts for SMRR & DMRs f SCB f Dos and Don’ts for SCBs f Questions
Slide 3: Glossary of Terms
Glossary of Terms SMRR Supplier Material Rejection Report or Quality Rejection DMR Discrepant Material Rejection or Material Rejection SCB Supplier Chargeback. This can be associated with an SMRR or DMR 8D 8 Discipline Report. Form JCI uses to document corrective actions 4D Partial 8D report showing
Slide 4: Supplier IRIS FAQ
Supplier IRIS FAQ Question: Do Suppliers have access to IRIS? Answer: At this time, Suppliers do not have access to IRIS. All communication from the Suppliers have to be entered by the person creating the issue. This could be your Quality contact or your Materials contact at the receiving Plant. Que
Slide 5: SMRR Email
SMRR Email SMRR in PDF JCI 8D in has details of Excel. You the issue have to use this file. IRIS will not accept older version
Slide 6: SMRR Example
SMRR Example IRIS-SMRR-08020920 Issue ID Date Initiated : 04-24-2008 12:00 AM EDT JCI Originating Plant: Vanburen lssue Origin: Customer Production Severity: Normal Akko Fasteners Inc 6855 CORNELL RD, , OH, 45242 Supplier Supplier Address: Name of the Supplier Contact Supplier Contact Title ‘Supplie
Slide 7: DMR Email
DMR Email DMR in PDF JCI 8D in has details of Excel. You the issue have to use this file. IRIS will not accept older versions
Slide 8: DMR Example
DMR Example ee Issue ID Date Initiated CI Receiving Plant Issue Origin Severity Name of the Supplier Contact ‘Supplier Contact Title Supplier Contact Details Issue Occurrence Date supplier Supplier Address mar MR Details Pictur for Reporting: Jacitional attachments: Commodity Component Pow Packing S
Slide 9: Do's & Don'ts for SMRR & DMRs
Do’s & Don’ts for SMRR & DMRs + Always keep your Plant contact information updated with the JCI Plants. + Always respond back in a timely manner. 24 hours for 4D & 7 Business days for Planned 8D. + Always respond back using the 8D file attached to the email (Save this to your system as the new versi
Slide 10: Dos & Don'ts for SMRR & DMRs
Dos & Don’ts for SMRR & DMRs Agree with the issue Decline the issue Dispute the issue When Responding to SMRRs or DMRs via email your options are: 1. Agree that the issue is yours & submit 4 D or containment action using the 8D form 2. Decline giving reason for same. This could be a case where the i
Slide 11: SCB Email
SCB Email SCB in PDF format. Respond to everyone in this email when replying.
Slide 12: SCB Example
SCB Example Johnson Controls - Chargeback Chargeback Champion : 3156 Vicente. Olvera * External Supplier * Phone Number Chargeback ID : (RIS-BE-SCB-08010001 Initiated By : Vicente OlveraQ5é 7 Don Jo Date Initiated : 04-24-2008 12:00 AM EDT * Email example. - on Region, BU & ~ 7, * - Reynosa 1-RC ort
Slide 13: Dos & Don'ts for SCB
Dos & Don’ts for SCB + Always respond to SCB (Chargebacks) in a timely manner. If you need to escalate this within your organization, it is your responsibility to do so when you receive the notification + Failure to respond to SCBs within the time frame stipulated in the email will result in escalat
Slide 14: Questions?
Issue Resolution Information System Questions?
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