Thomas Cook (india) Limited · NSE:THOMASCOOK
Thomas Cook (india) — Investor Day (August 2024)
68 slides from Thomas Cook (india)'s investor day presentation, Aug 23, 2024
Slide 1: Capital Market Day
Capital Market Day 23 August 2024
Slide 2: Safe Harbour
Safe Harbour This presentation and the accompanying slides (the “Presentation”), which have been prepared by Thomas Cook (India) Limited (the “Company”), have been prepared solely for information purposes and do not constitute any offer, recommendation or invitation to purchase or subscribe for any
Slide 3: Speakers For The Event
Speakers For The Event Mr. Madhavan Menon Mr. Mahesh Iyer Mr. Vishal Suri Mr. Dipak Deva Mr. Vikram Lalvani Mr. K S Ramakrishnan Mr. Debasis Nandy Managing Director and CEO DEI Holdings Limited 3
Slide 4: Mr. Madhavan Menon
Mr. Madhavan Menon Executive Chairman • Introduction • Overview of the Group
Slide 5: Thomas Cook India Group
Thomas Cook India Group A Company with Brand Pedigree & Global Presence Part of Fairfax Group (63.83%)# 16 28 An Industry Unique Portfolio Set-up Brands Countries • Travel and related services – B2C & B2B • Financial Services • Digital Imaging Solutions • Leisure Hospitality and Resorts 5 858 Financ
Slide 6: Thomas Cook India Group
Thomas Cook India Group Travel & Related Services South Africa East Africa Financial Services Leisure Hospitality & Resorts Digital Imaging Solutions The Brand Names mentioned are the property of their respective owners and are used here for identification purposes only 6
Slide 7: Aligning Our Business for Growth and Stability - FY25 & Beyond
Thomas Cook India Group Aligning Our Business for Growth and Stability - FY25 & Beyond Strengthen our Core Enhanced Customer Build long term Experience resilience Develop a more robust, higher earnings and Driving loyalty and growth through continuous more sustainable company innovation and a custom
Slide 8: Our Partners Our Customers
Thomas Cook India Group Our Partners Our Customers The Brand Names mentioned are the property of their respective owners and are used here for identification purposes only 8
Slide 9: Mr. Mahesh Iyer
Mr. Mahesh Iyer MD & CEO • Financial Services Business (Forex)
Slide 10: Foreign Exchange Industry Landscape (India)
Foreign Exchange Industry Landscape (India) ~$17 Bn. - Total Overseas travel remittances by Indians in 2023-24, under the RBI’s LRS; +24.4% compared with $13.6 Bn. in the previous year Year on Year Growth 2022-23 ($ Billion) 2023-24 ($ Billion) Segments (%) 22% 22% Travel 24% Maintenance of 10% clos
Slide 11: Largest Non-Bank Forex Services Provider In India
Largest Non-Bank Forex Services Provider In India Leading the Space as India’s Forex Specialist Potential Regulation to Drive Growth 75+ of experience in Foreign Exchange Business • The RBI planning to introduce a new category of money changers who can conduct money changing business Only non-bank A
Slide 12: Building Leadership Position In The Industry
Building Leadership Position In The Industry Largest non-bank forex services provider in India : Leading the Space as India’s Forex Specialist #IndiaKaForexSpecialist Bouquet of services offered 1.2 mn+ Leader in Prepaid Card Segment with ~26% Market Share Forex prepaid cards issued till date Prepai
Slide 13: Offering End To End Forex Solutions
Offering End To End Forex Solutions FY24 Turnover Mix (%) Wholesale Segment Retail Segment Customer Segments 26% Banks Prepaid cards FX for Leisure MSBs Leisure Travelers Students 74% FX for Corporates Airports Corporates Banks Retail Wholesale Remittance FY24 Retail Segment Mix (%) MSBs Education 1
Slide 14: Accelerating Distribution & Omni Channel Presence
Accelerating Distribution & Omni Channel Presence (RETAIL FOOTPRINT | AIRPORT COUNTERS | ONLINE FOREX STORE | VIRTUAL FOREX BRANCH | M-APP FX-NOW APP | FOREX VIA WHATSAPP | CONTACT CENTRE ) Thomas Cook’s Ghar pe Forex commitment of doorstep delivery in 2 hours anywhere in the country B-2-B Agents Te
Slide 15: Digital Initiatives
Digital Initiatives FX Now Video KYC Forex via WhatsApp TC Pay Buy / Sell Forex on WhatsApp Manage your Forex Send Money Aboard Card on the go in Few clicks First Brand to Provide forex services on WhatsApp 15
Slide 16: New frontiers in Card segmentation
New frontiers in Card segmentation (ONE CURRENCY CARD | MULTI CURRENCY CARD | RUPAY CARD | STUDYBUDY CARD | FX-NOW APP) Key Customer New frontiers in card segmentation Education / Student One Currency Card Segments Study Buddy Card • First such card in India. • Needs-based segmentation • Load 1 Curr
Slide 17: Financial Highlights (Forex): FY24
Financial Highlights (Forex) : FY24 Income From Operations EBIT EBIT (INR Million) (INR Million) (%) +23% +71% 3,023 1,237 41% 2,464 30% 724 FY23 FY24 FY23 FY24 FY23 FY24 New Prepaid Card Issuance Card Loads Value (Nos. 000) ($ Million) 247 800+ 201 600+ FY23 FY24 FY23 FY24 17
Slide 18: Success Mantra
Success Mantra WHY we WIN HOW we WIN We Earn Trust Customer behaviour is changing Trust and transparency form the foundation of everything • Rapid Innovation we do • Deep Vertical Expertise • Differentiated product specialization We Think Customer Scalable Ecosystem Our partnership and service set u
Slide 19: Outlook - Forex Business
Outlook - Forex Business Travel, Maintenance of close relative & studies abroad India among top two sources of students going abroad contributed 79% of the total remittances in 2023-24 for education, accounting 40% of the total international higher education expenditure Industry Dynamics Preference
Slide 20: Mr. Vishal Suri
Mr. Vishal Suri MD, SOTC Travel Ltd. • Group’s Travel Ecosystem • B2C Travel
Slide 21: Indian Travel Industry Landscape
Indian Travel Industry Landscape Travelers' total expenditure to grow India to be among top 5 global spender Aggregate trips to grow Over 2X by Highest aircrafts addition to match 173% by 2030 from 2019 levels on travel by 2030 2030 growing demand th 4 th 6 USD 150 billion USD 410 billion Largest Gl
Slide 22: TCIL Group's Travel Eco-System
TCIL Group’s Travel Eco-System Strong Leadership Positions in Multiple Segments, spanning across geographies % mix – FY24 Reported Income from Operations$ B2C Travel B2B Travel 26% 50% 25% 2% Holidays DMS MICE Corporate Travel* (Domestic + International) (India + International) (Meetings, Incentives
Slide 23: India's Leading Organised B2C Travel Company
India’s Leading Organised B2C Travel Company Explore the World with Us… 500+ 249 145 107 Customer Touchpoints Stores Franchises Preferred Sales Agent 26-35 years 39% 26% 36-45 years 46 years & above 27% 34% 2.2 Mn. Digital Adoption Rate* Pax Handled during FY24 * PAX Booked Online in FY 2023-24 Cust
Slide 24: Technology
Technology Launch of AI-powered Customer Self Service App Next Steps platform to help customers plan their customised Use of generative AI holidays • Booking details To provide innovative solutions using • Traveller Details Generative AI, Machine Learning, Large Language Models etc. in • Package Det
Slide 25: One Stop Shop
One Stop Shop Varied Offerings Customer Cohorts Family Occasions Experiences Family Memory Builder Explorer Romantic Spiritual Wellness Convenience Seeker Mellow Vacationer Cruises Wildlife Festivals The Bang-for-the-Buck Traveler Outgoing Mature Couple 25
Slide 26: Expertly Crafted Tours
Expertly Crafted Tours Europe Tour Packages India Tour Packages Honeymoon Packages 26
Slide 27: Holidays - Creating higher loyalty and lifetime value
Holidays - Creating higher loyalty and lifetime value Introducing Key highlights Oracle CRM to track and manage customer lifecycle management, ensuring seamless engagement and oversight throughout all stages To drive repeats & help measure it too One can use 20% & 1 Point = 1 INR 100% of the 30% of
Slide 28: Outlook - Holidays
Outlook - Holidays Domestic Travel International Travel • Travel operators to see 15-17% revenue growth in FY25: CRISIL • Outbound tourism market expected to reach $55.4 Bn. by 2034, • Growing Middle Class, Improving infrastructure, Rising annual growth of over 11%, according Indian commerce body FI
Slide 29: Mr. Mahesh Iyer
Mr. Mahesh Iyer MD & CEO • Corporate Travel • MICE Business
Slide 30: Corporate Travel Business Landscape
Corporate Travel Business Landscape Indian Business Travel Market Travel frequency for business purposes in India as of June 2024 The Asia Pacific business travel market size reached $ 478.2 bn. in 2023 and expected to Not At All reach $ 816.2 billion by 2032, exhibiting a 17% growth rate (CAGR) of
Slide 31: Overview of Corporate Travel Business
Overview of Corporate Travel Business Services offered Technology Potential to Cross Sell • Customized Online Air Travel Online Booking Tool Hotel Bookings Foreign Exchange Holidays and offline • Mobile Booking App • Booking Bot Car Bookings Train Bookings MICE Core Competencies 530+ >37% No. of Cor
Slide 32: Outlook - Corporate Travel
Outlook - Corporate Travel India’s business travel set to grow 12% in 2024, > 80% of Business travelers consider travel necessary for rebounding to pre-COVID levels by 2025, with strong meeting business needs economic outlook, Global Business Travel Association Industry Dynamics India 9th largest ma
Slide 33: MICE Landscape
MICE Landscape Indian MICE Market Key Factors for MICE growth in India Economic • Indian MICE has less than 1% share in the Growth estimated global MICE business despite the natural & cultural advantages of India and Rise in popularity of being one of the highest growing economies eco-friendly and s
Slide 34: MICE - Meetings Incentives Conferences Exhibitions
MICE - Meetings Incentives Conferences Exhibitions Core Competencies Specialized and dedicated team Proven track record Leaders in the segment Execution on Large scale Experienced tour managers End-to-end planning Service Oriented & Customer Driven 85,000+ 650+ 100 - 3,000 FY24 Total Number of Numbe
Slide 35: Outlook - MICE
Outlook - MICE • Global MICE Industry valued at $805.0 Bn. in 2017 and estimated to reach $1,337.4 Bn. by 2028, led by both Domestic and International • India's MICE tourism market valued at $3.3 bn in 2023 is expected to reach $10.5 bn in 2030 – a CAGR of 18% Industry • Overseas markets like Turkiy
Slide 36: Mr. Dipak Deva
Mr. Dipak Deva MD, Travel Corporation India Ltd. • Destinations Management Specialist Business : India
Slide 37: Leadership Position in India DMS industry
Leadership Position in India DMS industry 60+ 2,000+ 24 19 Year old legacy Network of Global Offices in India: Largest Overseas sales reps Partners network of any DMC 21% Source Markets 85% Contribution to the UK, US, France, Germany, Japan Recovery in Pax Group’s DMS business CY24 (E) (FY24 Revenue
Slide 38: Destinations Management Specialist - India
Destinations Management Specialist - India Focused on Leisure Segment Established in 1961 and 1963 Focussed on MICE and tailor-made FIT Established in 1994 Joint Venture with DER Germany Established in 2017 Caters to the Luxury segment Established in 2024 Joint Venture with Authenticities Establishe
Slide 39: Outlook - DMS India
Outlook - DMS India Foreign tourist arrivals (FTAs) is projected to grow 19.59% Luxury and wellness are expected to be the biggest year-on-year in 2024 according to a report by Noesis. In drivers for the high-end market, and India is well- 2023, 9.23 million foreign tourists visited India positioned
Slide 40: Mr. Debasis Nandy
Mr. Debasis Nandy President & Group CFO • Destination Management Specialist Business : International
Slide 41: DMS International
DMS International What have we achieved so far? 2017- Acquisition 37% Asian Trails Cambodia, China, Indonesia, Laos, Malaysia, Myanmar, Singapore, Thailand, Vietnam, Technology 22% Australia transformation Contribution to travel segment Revenue split 36% Desert Adventures UAE, Oman, Jordan, Saudi Tr
Slide 42: Outlook - DMS International
Outlook - DMS International USA - IVAs in US from Jan to May 2024 were 13.2mn (20% YoY APAC - International visitor arrivals (IVAs) to Asia Pacific are growth), As per the National Travel and Tourism Office (NTTO), expected to increase from 619 mn in 2024 to 762 mn in 2026, IVAs to the US in 2024 ar
Slide 43: Mr. Vikram Lalvani
Mr. Vikram Lalvani MD & CEO, Sterling Holiday Resorts Ltd. • Leisure & Hospitality Business Overview
Slide 44: Operational Highlights
Operational Highlights 52 16 34% First Milestone of Resorts** Consecutive Profitable EBITDA Higher than Industry (2,900 Spacious Rooms) Quarters Average 69% 2,000+ Rs. 6,406 Guest Ratio Healthy Cash Reserves (Rs. Mn.) Average Room Rate (ARR) Zero Debt Company 5,00,000+ Rs. 7,016 85% Happy Guests & M
Slide 45: Customer Propositions
Customer Propositions 45
Slide 46: Our Transformation: FY20 – FY23
Our Transformation : FY20 – FY23 Revenue EBIT EBIT Margin RevPAR (In Million) (In Million) (%) (Rs.) CAGR CAGR +11% 21% +13% +9% 3,684 790 6,103 2,672 4,284 -ve FY20 FY23 -283 FY20 FY23 FY20 FY23 FY20 FY23 Key Enablers: Business-Model Re-jigged the Resort Portfolio Membership Swift transition from
Slide 47: Strong Growth: FY24
Strong Growth : FY24 Revenue EBIT EBIT Margin RevPAR (In Million) (In Million) (%) (Rs.) +24% +15% 4,557 +73% 1,368 30% 7,016 6,103 3,684 21% 790 FY23 FY24 FY23 FY24 FY23 FY24 FY23 FY24 Key Enablers: Business Model Rapid Expansion Customer Focus: (TripAdvisor) Tech-Enabling Hospitality Dominant
Slide 48: Outlook Leisure Hospitality
Outlook Leisure Hospitality • The Indian hotel industry is poised to witness a revenue growth of 9%-11% Industry • Industry focus remains on Tier II and Tier III cities, with 75% of the total number of upcoming rooms expected to come in cities like Dynamics Jaipur, Indore, Surat, and Ayodhya, among
Slide 49: Our Presence
Our Presence STERLING ARAVALLI UDAIPUR: 2.5 Acres | 70 Rooms | 40,000 sft Lawns | Multiple Banquets STERLING MARBELLA DEHRADUN: Spanish-inspired Architecture | 37 Rooms | 500 Artefacts Sterling 48 Nature Trails 4 Indicative 22 * As of Aug 2024 Note: Maps not to scale. All data, information, and maps
Slide 50: Mr. K. S. Ramakrishnan
Mr. K. S. Ramakrishnan MD & CEO, DEI Holdings Ltd • Digital Imaging Business
Slide 51: Who We Are?
Who We Are ? We Are The World’s Largest Tech-Driven Imaging Services & Solutions Enterprise Our Tech-Enabled Services Include: • Imaging Solutions • Experiential Products • Innovative Technology 51
Slide 52: Our Presence
Our Presence Headquartered Total Partnerships Dubai 180+ Number of Sites Countries Operated Operated 18 265 No of Captures Regional Offices (FY24): 8 500 mn+ • Orlando • Hong Kong SAR • Singapore Full time • Kuala Lumpur Professionals • Shanghai • • • Mumbai Bali Male 2,400+ Note: Maps not to scale.
Slide 53: We Work With The World's Best Attractions
We Work With The World’s Best Attractions At the Top Burj Khalifa Atlantis Dubai Shanghai Disney Resort Universal Beijing Resort World’s Tallest Tower World’s Most Instagrammed Hotel World’s Largest Disney Castle World’s Largest Minion Land Burj Al Arab SKI Dubai Marina Bay Sands Mandai Bird Paradis
Slide 54: Our Portfolio Consists Of The Leading Brands In The World
Our Portfolio Consists Of The Leading Brands In The World… Singapore Flyer KL Tower Singapore Cable Car Bali Zoo Waterbom Bali Venetian Macao Dubai Aquarium & Underwater Zoo Dubai Frame Jumeirah Beach Hotel Ramoji Film City …with a renewal rate of ~95% 54
Slide 55: Our Expertise is Spread Across Categories
Our Expertise is Spread Across Categories Aquariums Tall Towers Cable Cars Theme & Snow Parks Luxury Hotels Animal & Water Parks Amusement & Resorts Bird Parks Parks 55
Slide 56: A Two Decade Consistent Growth
A Two Decade Consistent Growth 2005 2008 2019 Bootstrapped in the Achieved $25 million in Became a part of Fairfax Financial UAE. annual revenue within 3 Holdings Limited, via Thomas Cook years of launch. India Pioneers the souvenir imaging business through partnership with Second Expansion to Malay
Slide 57: Financial Highlights (DEI): FY24
Financial Highlights (DEI) : FY24 Revenue EBIT EBIT Margin Geographical Revenue Split (In Million) (In Million) (%) (Rs.) 1% +17% +17% 9,227 544 6% 6% 25% 7,897 465 45% 2% 5% 23% FY23 FY24 FY23 FY24 FY23 FY24 UAE USA MIST China India Others Revenue recovered strongly after a difficult 2 years post F
Slide 58: Value Creation & Growth Strategy
Value Creation & Growth Strategy Market Penetration & Focus on Productivity & Leadership Efficiency Processes & Governance Continued Focus on a Strong Management & Execution Team Technology Innovation 58
Slide 59: Growth Visualization
Growth Visualization China Saudi Arabia No. of No. of Year Year attractions attractions FY 24 2 FY 24 4 FY 25 +11 FY 25 +2 India Indonesia No. of No. of Year Year attractions attractions FY 24 15 FY 24 20 FY 25 +6 FY 25 +8 Note: Maps not to scale.
Slide 60: Road Ahead- Introducing a New Software
Road Ahead- Introducing a New Software DEI’s tech story so far 2015 2016 2018 2020 2022 2024 • iMix • Online Claim Portal • ezFlip • XLfie • SAP Integration • Video Automation WeC Customer Centricity Value to the Attraction Operational Excellence Data Based Decision Making 60
Slide 61: Superior Service & Offerings Backed By Robust Technology
Superior Service & Offerings Backed By Robust Technology Bespoke Edits High-speed,Motion-sensor Cameras Sensor Cameras High- Speed Motion 61
Slide 62: Superior Service & Offerings Backed By Robust Technology
Superior Service & Offerings Backed By Robust Technology 360-degree Captures High-speed,Motion-sensor Cameras Overlay Animations 62
Slide 63: WeC An Industry First Platform
WeC An Industry First Platform 63
Slide 64: Mr. Debasis Nandy
Mr. Debasis Nandy President & Group CFO • Financial Highlights • Outlook & Way Forward
Slide 65: Consolidated Financial Performance
Consolidated Financial Performance Total Income EBIT (In Billion) Profit Before Tax EPS (In Billion) EBIT Margin (%) (In Billion) (In Rs.) 5.97% +45% 74.36 4.44 3.45 5.57 51.11 2.30% 1.17 0.26 0.10 FY23 FY24 FY23 FY24 FY23 FY24 FY23 FY24 Operating Performance, driven by strong revenue growth, dilige
Slide 66: Balance Sheet Overview
Balance Sheet Overview Cash & Bank Balance Gross Debt & Equity ROE (In Billion) (In Billion) (%) 14.0% 15.2 20.32 16.75 10.1 3.42 2.7% 2.2 Mar-23 Mar-24 Mar-23 Mar-24 Mar-23 Mar-24 Gross Debt Equity Prudent financial management evident from its robust position The balance sheet strength provides cap
Slide 67: Outlook
Outlook Shared ownership to boost Strengthen Profitability performance and accelerate and Cash Flow growth Our operating model is a key enabler to achieve our ambitions Margin : Focused spends and operating leverage Sustainable cost efficiencies Working Capital Optimization Growth through cu
Slide 68: Thank You
Thank You Ms. Urvashi Butani E: Urvashi.Butani@thomascook.in T: 9820116404 Website : www.thomascook.in Mr. Rahul Agarwal / Mr. Abhishek Shah E: rahul.agarwal@sgapl.net / abhishek.shah@sgapl.net T:+91 9821438864 / +91 9930651660 www.sgapl.net