Ricoh Company, Ltd. · TSE:7752
Ricoh — Investor Presentation (December 2023)
12 slides from Ricoh's investor presentation, Dec 7, 2023
Slide 1: Ricoh Digital Services Briefing: North America
RICOH Digital Services Briefing North America Carsten Bruhn General Manager of North America Management Division, Ricoh Digital Services Business Unit President and CEO of Ricoh USA, Inc. December 7, 2023
Slide 2: Ricoh North America Overview
Ricoh North America Overview • RNA covers the entire the U.S. and Canada with a direct sales and dealer network • Our very large customer base, BPS customer sites and last-mile footprint are our strength as we seek to grow our service business Revenue Scale Office Services Customer Base Dealer Chann
Slide 3: Ricoh North America Customer and Market Overview
Ricoh North America Customer and Market Overview • Enterprise is a key segment of focus, supporting our Digital Services growth strategy • BPS and CS are key areas of emphasis aligned to our regional and global strategy Channel Customer Segment Line of Business (LoB) BPS Direct Direct Svc Rev Mix Ch
Slide 4: Building an agile, sustainable model for growth
Building an agile, sustainable model for growth Talent and Culture Agile Customer Automation Centric Portfolio Focus Industries © Ricoh 3/10
Slide 5: Accelerating automation with Business Process Services
Accelerating automation with Business Process Services • BPS generates 63% of the services revenues in North America • We deliver strategic automation and digitization of customers’ businesses through our Intelligent Business PlatformSM, creating new customer value Document Copy/Print Conversion & C
Slide 6: Growth through automation: BPS Case Study
Growth through automation: BPS Case Study • Fortune 500 Managed Care and Healthcare Solutions company sought an automation solution to streamline its processing for open enrollment, disputes, appeals, and other correspondence to better meet regulatory requirements for its 28 million members Customer
Slide 7: Expanding customer-centric portfolio with Communication Services
Expanding customer-centric portfolio with Communication Services • Supporting the global strategy of accelerating the Communication Services domain, Cenero acquisition contributed significant service growth and profitability Communication Services Service Offering Break/ Managed Services Fix Mainten
Slide 8: Customer-centric portfolio: Communication Services Case Study
Customer-centric portfolio: Communication Services Case Study • Global pharmaceutical company has been a long-term customer for nearly 15 years • With multiple office locations, they required a Managed Services partner for better continuity and collaboration between communication platforms Customer
Slide 9: Transforming our business through talent and culture
Transforming our business through talent and culture • Through the establishment of our Culture of Excellence in FY21, we have been building an inclusive and diverse culture • Driving an “outside-in” customer focus through an aspirational mindset for growth, which drives employee engagement Achievin
Slide 10: Accelerating an agile, sustainable model for growth
Accelerating an agile, sustainable model for growth • Our Digital Service Portfolio and Platform strategy will continue to create new services, recurring revenue, and growth Recurring Revenue in New Service business NA Sales Structure / Focused Accounts NA Digital Consultancy / Platform Client Strat
Slide 11: Forward-Looking Statements
Forward-Looking Statements The plans, prospects, strategies and other statements, except for historical events mentioned in these materials are forward-looking statements with respect to future events and business results. Those statements were based on the judgment of Ricoh’s Directors from availab
Slide 12: RICOH imagine. change.
RICOH imagine. change.
Ricoh Company — Investor Presentation (December 2023) on 6ix