Qpr Software Oyj · OMXHEX:QPR1V
Qpr Software Oyj — Technical Presentation (February 2011)
30 slides from Qpr Software Oyj's technical presentation, February 2011
Slide 1: Developing a Quality Management System for the Latvian Health Inspectorate
Developing a Quality Management System for the Latvian Health Inspectorate Health inspectorate of Latvia Head of Quality Division Evija Jekabsone evija.jekabsone@vi.gov.lv
Slide 2: Agenda
Agenda • Introduction • Organization Profile • Situation before the solution • The implementation project • Results • Lessons learned • Future plans
Slide 3: Introduction
Introduction coars sy MINISTRY OF HEALTH OF THE REPUBLIC OF LATVIA HEALTH INSPECTORATE ‘Wednesday, 19th January 201 1 Lat [EI rus El comtacts T Text version aAAaaa -EPagemap 2) Questionary 7 Questions and answers Search eect Start / About us / Structure Head of Health inspectorate Administration and
Slide 4: Introduction
Introduction ‘Wednesday, 19th January 201 1 coars MINISTRY OF HEALTH OF THE REPUBLIC OF LATVIA HEALTH INSPECTORATE Lar BIE rus Stork About us / Structure ‘ami istration and support Quality division Public relations division Legal division Control division Administration Staff division Financial dkas
Slide 5: Introduction
Introduction Senior quality Head of Quality systems specialist division – Ilze Grīsliņa – Evija Jēkabsone Data security specialist – Māris Leščinskis
Slide 6: Introduction: Quality Division functions
Introduction Quality Division functions: to implement quality management system, according to ISO 9001 and ISO 17020 standards requirements; to realize internal quality audits; to provide personal data protection; to provide IT security management
Slide 7: Introduction
Introduction Health inspectorate employees e-Services Module VI darbinieki E-pakalpojumu Vienotā uzraudzības iS modulis JSIS VI mājas lapa Inspekciju Reģistrēšana Inspekciju Inspekciju rezultātu Uzraugāmās www.vi.gov.lv plānošana veikšana analīze Under the supervision personas existing facility auth
Slide 8: Introduction
Introduction Health inspectorate employees e-Services Module VI darbinieki E-pakalpojumu Vienotā uzraudzības iS modulis JSIS VI mājas lapa Inspekciju Reģistrēšana Inspekciju Inspekciju rezultātu Uzraugāmās www.vi.gov.lv plānošana veikšana analīze Under the supervision personas existing facility auth
Slide 9: Organization Profile
Organization Profile Health inspectorate of Latvia is a state administrative institution supervised by the Ministry of Health of the Republic of Latvia. The main purpose is to reduce the risk for society and consumer health by realizing state surveillance. The main task is to ensure legal, professio
Slide 10: Organization Profile
Organization Profile Health inspectorate's customers are: Individuals and society; Surveillance objects such as, hospitals, doctor's practises; schools, kindergartens, public drinking water supply objects; places for swimming, cosmetics and chemical compounds wholesale and retail etc.; State auth
Slide 11: Organization Profile
Organization Profile The history of Health inspectorate The Health inspectorate was founded in 1st October 2007 as a result of the reorganization of three institutions (1+1+1=1) : Health Care Quality Control Inspectorate + State Pharmacy Inspectorate + State Sanitary Inspectorate A further reorg
Slide 12: Organization Profile
Organization Profile Valka Limbaži Valmiera Ventspils Talsi Gulbene Balvi Kuldīga Tukums Rīga Madona Dobele Jelgava Aizkraukle Ludza Liepāja Rēzekne Jēkabpils Bauska Preiļi Central offices of region Regional offices Krāslava Daugavpils Customer consultations
Slide 13: Organization Profile
Organization Profile Personnel of the Health Inspectorate 245 employees 93 % higher education 28% doctors (physicians) Health Inspectorate of the workforce dynamics in 2010 2 reorganization 300 252 249 248 250 226 211 200 179 178 176 176 178 176 177 150 Civil servants Employees 100 Total 50 0 9.
Slide 14: Organization Profile
Organization Profile Head of Health inspectorate Egils Harasimjuks Profession – physician Market surveillance commission member Food council member
Slide 15: Organization Profile
Organization Profile Health inspectorate is competent European authority: Cosmetic products safety. For cooperation with European Commission and European Food Safety Authority with respect to nutrition and health claims made on foods. Health inspectorate is involved in the international work gro
Slide 16: Situation before the solution
Situation before the solution How to make a joint institutions full performance of the functions? How to provide process management? The amount of functions increased after the 1st. reorganization; Processes were not identified, standardized; There were no set process measurements; Organizat
Slide 17: Situation before the solution
Situation before the solution How to make a joint institutions full performance of the functions? How to provide process management? How to gain greater understanding processes relationships to goals and strategies?
Slide 18: Solution requirements & choice justification
Solution requirements & choice justification We are looking for support of process management tools: iGrafx Visio QPR ProcessGuide QPR ProcessGuide was chosen due to following factors : Convenient and easy process mapping and development; communication capability with Portal Support for Healt
Slide 19: The implementation project
The implementation project November 2007 is bought QPR ProcessGuide Part of the project establish a working group to mapping and developing Core processes of Health Inspectorate Work begins with the Core processes Working Group: Professionals Developer representative Quality Manager
Slide 20: Results
Results From December 2007 until August 2008, identified, mapped, developed the basic processes of inspection: Surveillance planning; Control and surveillance; Control and surveillance data collection; Control and surveillance data analysis.
Slide 21: Results
Results QPR Portal users: 140 viewers; 30 PG communicators; 5 designers licences QPR use: QPR use (an average of 1 business day; August-December) 23.5 21 23.5 18.4 16.6 August September October November December
Slide 22: Results
Results QPR portal use 2011: QPR portal users is heads of structural units, all the inspecting personnel, Surveillance Planning and Development Department, Quality division, etc. QPR use (an average of 1 business day; August`2010 - 8 th February`2011) 80 70 60 72.14 50 40 30 20 20.8 10 16.6 23.5 21
Slide 23: Results
Results Processes are classified: Management Core processes Support
Slide 24: Results
Results Quality management system (QMS) at the Health inspectorate: Based on ISO 9001 Departments in carrying out the inspection - the 17020 standard requirements. ISO 9001
Slide 25: Results
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Slide 26: Results
Results ed a man waa
Slide 27: Results: QPR ProcessGuide benefits
Results QPR ProcessGuide benefits: • Easy to administer - without IT education • Health Inspectorate regional offices and Mobile inspectors have easy access to information • Paperless flow of information • Easy version management • Provide easy access to a new version, changes management • A good su
Slide 28: Lessons learned
Lessons learned Before developing a process - to train staff Build process, in cooperation with all specialists on those topics Do not create too big work group Info and organization items to be fixed before the process of mapping and developing
Slide 29: Future plans
Future plans Complete the developing processes Process measurement Accreditation for the ISO/IEC 17 020 standard “General criteria for the operation of various types of bodies performing inspection” requirements Develop a strategy and implement with the help of QPR ScoreCard
Slide 30: Thank you for attention!
Thank you for attention! Klijanu Street 7, Riga, LV – 1012, Latvia Tel. 371-67819671 Fax: 371-67819672 E–mail: vi@vi.gov.lv
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