Banco Bilbao Vizcaya Argentaria, S.a. · BME:BBVA
Banco Bilbao Vizcaya Argentaria — FY2024 Earnings Presentation
66 slides from Banco Bilbao Vizcaya Argentaria's earnings presentation, Jan 30, 2025
Slide 1: 2024 Earnings
2024 Earnings January 30, 2025
Slide 2: Disclaimer
2024 Earnings 2 Disclaimer This document is only provided for information purposes and is not intended to provide financial advice and, therefore, does not constitute, nor should it be interpreted as, an offer to sell, exchange or acquire, or an invitation for offers to acquire securities issued by a
Slide 3: 2024: An excellent year of profitable growth
2024 Earnings 3 2024: An excellent year of profitable growth TBV + DIVIDENDS (PER SHARE) ROTE Outstanding Value +17.2% vs. 2023 19.7% 1 Creation and Profitability NET ATTRIBUTABLE PROFIT EPS1 €10.1 BILLION +28% vs. 2023 TOTAL LOAN2 NEW CUSTOMERS Expanding our activity and 2 positive impact on society
Slide 4: Outstanding value creation and profitability metrics
2024 Earnings 4 Outstanding value creation and profitability metrics TBV + DIVIDENDS1 ROTE2 ROE2 (€ / SHARE) (%) (%) +17.2 % 9.92 0.68 8.46 9.24 Dec-23 Dec-24 2019 2020 2021 2022 2023 2024 2019 2020 2021 2022 2023 2024 TBV / share Dividends / share (1) Total number of shares considered: 5,834mn as of
Slide 5: Outperforming our peers in value creation and profitability
2024 Earnings 5 Outperforming our peers in value creation and profitability TBV + DIVIDENDS GROWTH ROTE EFFICIENCY (PER SHARE, 2024 YoY) (2024) (2024) 19.7% 50.8% +17.2% +15.1% 40.0% 13.7% European Peer European Peer European Peer Group average1 Group average1 Group average1 (1) European Peer Group:
Slide 6: Unique combination of growth and profitability
2024 Earnings 6 Unique combination of growth and profitability LOAN GROWTH GROSS LOANS (2024 VS 2023 CURRENT €) Peer +5% 12 Peer 3 Peer 2 Peer 6 Peer 10 Peer 1 Peer 7 Peer Peer 9 Peer 4 Peer 5 -2% 13 Peer 8 Peer 11 PROFITABILITY 10% 20% RETURN ON TANGIBLE EQUITY (2024) European Peer Group: BNPP, CASA
Slide 7: Net Attributable Profit follows a very positive trend
2024 Earnings 7 Net Attributable Profit follows a very positive trend RECURRENT NET ATTRIBUTABLE PROFIT1 (CURRENT €M) +28% vs. 2023 10,054 +25% vs. 2023 EARNINGS PER SHARE (RECURRENT, €)2 8,019 6,621 4,830 5,069 3,084 2019 2020 2021 2022 2023 2024 Reported NAP (€M) 3,512 1,305 4,653 6,420 8,019 10,05
Slide 8: Positive impact on society through our activity
2024 Earnings 8 Positive impact on society through our activity BBVA GROUP LOAN GROWTH1 +14.3 (2024 YOY, CONSTANT €) % INCLUSIVE GROWTH FINANCING 4 160,000 715,000 70,000 22 €Bn MOBILIZED IN 2024 FAMILIES BOUGHT SMEs AND LARGER THEIR HOME2 SELF - EMPLOYED CORPORATES BOOSTED THEIR INVESTED IN BUSINES
Slide 9: All-time record customer growth driven by digital
2024 Earnings 9 All-time record customer growth driven by digital NEW CUSTOMERS1 (BBVA GROUP, MILLION; % ACQUISITION THROUGH DIGITAL CHANNELS) DIGITAL 66% TOTAL DIGITAL 21% 2019 2020 2021 2022 2023 2024 ACTIVE CLIENTS2 52.6 M 77.2 M (1) Gross customer acquisition through own channels for retail segm
Slide 10: Delivering extraordinary customer service supported by our digital strategy
2024 Earnings 10 Delivering extraordinary customer service supported by our digital strategy MOBILE PENETRATION NPS1 LEADERSHIP POSITION (PENETRATION OVER TOTAL ACTIVE CUSTOMERS) (NET PROMOTER SCORE) 75% 1 51% SPAIN MEXICO PERU 2019 2024 Top 3 in other countries GLOBAL RETAIL MOBILE APP (DECEMBER 20
Slide 11: Sustainability is a huge business opportunity
2024 Earnings 11 Sustainability is a huge business opportunity AVERAGE PROGRESS IN DECARBONIZATION SUSTAINABLE BUSINESS TARGETS (€ BILLION, CLIMATE CHANGE AND INCLUSIVE GROWTH) (SYNTHETIC INDICATOR) 99 70 50 35 2022 2024 2026 18 20 12 Actual progress in decarbonization 2018 2019 2020 2021 2022 2023
Slide 12: 2024 key financial messages
2024 Earnings 12 2024 key financial messages NET INTEREST INCOME TOTAL LOAN GROWTH1 STRONG NET INTEREST INCOME 1 DRIVEN BY ACTIVITY GROWTH +12.9% vs. 2023 +14.3% vs. DEC 2023 CONSTANT CONSTANT NET FEES AND COMMISSIONS OUTSTANDING FEE INCOME 2 EVOLUTION +30.8% vs. 2023 CONSTANT EFFICIENCY RATIO LEADIN
Slide 13: 2024 Profit & Loss
2024 Earnings 13 2024 Profit & Loss BBVA GROUP (€M) Change 12M24/12M23 12M24 % const. % Net Interest Income 25,267 13 9 Net Fees and Commissions 7,988 31 27 Net Trading Income 3,913 91 79 Other Income & Expenses -1,686 -22 -16 Gross Income 35,481 25 20 Operating Expenses -14,193 18 15 Operating Incom
Slide 14: 4Q24 Profit & Loss
2024 Earnings 14 4Q24 Profit & Loss BBVA GROUP (€M) Change Change 4Q24/4Q23 4Q24/3Q24 4Q24 % const. % % const. % Net Interest Income 6,406 10 22 6 9 Net Fees and Commissions 2,234 27 32 9 17 Net Trading Income 983 14 31 -15 -6 Other Income & Expenses -303 22 19 n.s. n.s. Gross Income 9,320 14 25 1 7
Slide 15: Activity growth in Spain and Mexico provide resiliency for the future
2024 Earnings 15 Activity growth in Spain and Mexico provide resiliency for the future LOANS CUSTOMER FUNDS TOTAL GROWTH KEY SEGMENTS TOTAL GROWTH OFF BALANCE SHEET (YOY, CURRENT €) (YOY DEC-24, CURRENT €) (YOY, CURRENT €) (YOY DEC-24, CURRENT €) +11.8% +6.8% +6.3% SPAIN +4.1% +5.2% +2.1% -0.9% Cons
Slide 16: Leading franchises gaining momentum in market share
2024 Earnings 16 We have leading franchises that continue gaining momentum in market share LOAN MARKET SHARES1 (TOTAL LOAN MARKET SHARE AND YOY COMPARISON) SPAIN MEXICO TURKEY Var. 24/23 Var. 24/23 Var. 24/23 +28bps +87bps +55bps 2019 2024 2019 2024 2019 2024 COLOMBIA PERU ARGENTINA Var. 24/23 Var.
Slide 17: Positive jaws and leading efficiency
2024 Earnings 17 Positive jaws and leading efficiency POSITIVE JAWS EFFICIENCY RATIO (2024 YOY, CONSTANT €) (COST-TO-INCOME, % CONSTANT €) FOOTPRINT -226 bps INFLATION1 19.6% 12M AVERAGE +25.0% +18.3% 40.0 Gross Operating 2023 2024 Income Expenses (1) Weighted by operating expenses and excluding Vene
Slide 18: Asset quality metrics within expectations while improving
2024 Earnings 18 Asset quality metrics within expectations while improving NPL and coverage ratios FINANCIAL ASSETS IMPAIRMENTS NPL (CONSTANT €M) (CURRENT €BN) 4Q23 1Q24 2Q24 3Q24 4Q24 Dec-23 Mar-24 Jun-24 Sep-24 Dec-24 COST OF RISK NPL & COVERAGE RATIOS (%, YTD) (%) COVERAGE NPL 12M23 3M24 6M24 9M2
Slide 19: Sound capital position above our target
2024 Earnings 19 Sound capital position above our target CET1 RATIO (%, BPS) No impact expected +4 bps from BIS IV in CET1 ratio +64 bps -35 bps in 2025 -18 bps 12.84% -7 bps 12.88% Target Range 11.5%-12.0% SREP Requirement 9.13% Sep -24 Results Dividend RWAs Others1 Dec -24 accrual & AT1 (constant
Slide 20: Significant increase of Shareholder Distributions
2024 Earnings 20 Significant increase of Shareholder Distributions CASH DIVIDEND1 (€CTS/SHARE) +27% TOTAL PAY-OUT €70 cts./share 2024 55 50 % of Net Attributable Profit 2 26 31 43 41 Apr-253 6 29 Oct-24 € 5.0 BN 2019 2020 2021 2022 2023 2024 equivalent to € 87 cts /share 5 NEW SHARE BUY BACK PROGRAM4
Slide 21: We have clearly outperformed our 2021-2024 Investor Day goals
2024 Earnings 21 We have clearly outperformed our ambitious 2021-2024 Investor Day goals COST-TO-INCOME ROTE1 TBV + DIVIDENDS (%) (%) (€/SHARE, %) CAGR 2021-2024 45.2 12.0 2021-24 CAGR NEW TARGET CUSTOMERS2 SUSTAINABLE BUSINESS (MILLION CUMULATIVE) (€ BILLION, CUMULATIVE SINCE 2018) GOAL Current tar
Slide 22: Uses of Capital during 2021-2024
2024 Earnings 22 Uses of Capital during 2021-2024 CAPITAL ALLOCATION (CUMULATIVE 21-24. CURRENT € BN) CET1 GENERATION 35.6 BnBn 34.2 INVESTING FOR FUTURE Capital invested for growth1 13.2 Bn ACCUMULATING EXCESS CAPITAL CET1 Ratio increase 4.2 Bn SHAREHOLDER Dividends 11.9 Bn DISTRIBUTIONS Share Buyb
Slide 23: New Strategic Priorities 2025-2029
2024 Earnings 23 New Strategic Priorities 2025-2029 WHAT DOES BBVA STAND FULL COMMITMENT SOUND FOUNDATIONS FOR TO CLIENTS? A NEW TO GROWTH TO DRIVE MEANINGFUL WAVE OF DIFFERENTIATION AND VALUE CREATION IMPACT ACROSS THE BOARD Embed a Radical Boost Sustainability as a Unlock the Potential of AI and C
Slide 24: Business Areas
2024 Earnings 24 Business SPAIN Areas MEXICO TURKEY SOUTH AMERICA
Slide 25: Spain
2024 Earnings 25 Spain PROFIT & LOSS (€M) ACTIVITY (DEC-24) Δ (%) Δ (%) €Bn YoY €Bn YoY 4Q24 vs. 4Q23 vs. 3Q24 12M24 vs. 12M23 +4.1% +5.2% Net Interest Income 1,604 2.4 -1.0 6,435 14.5 Net Fees and Commissions 619 10.3 9.3 2,329 7.7 Net Trading Income 108 7.4 -48.5 675 64.9 Mortgages +1.6% Other Inc
Slide 26: Mexico
2024 Earnings 26 Mexico PROFIT & LOSS (CONSTANT €M) ACTIVITY (DEC-24) (CONSTANT €) Δ Constant (%) Δ Current (%) Δ Constant (%) €Bn €Bn YoY YoY +11.6% 4Q24 vs. 4Q23 vs. 3Q24 12M24 vs. 12M23 vs. 12M23 +15.8% Net Interest Income 3,033 10.1 2.7 11,556 4.5 8.0 Net Fees and Commissions 647 12.9 5.8 2,443
Slide 27: Turkey
2024 Earnings 27 Turkey PROFIT & LOSS (CURRENT €M) ACTIVITY (DEC-24) (CONSTANT €; BANK ONLY) Δ Current (%) Δ Current (%) €Bn €Bn YoY1 4Q24 12M24 YoY1 -5.0% vs 4Q23 vs 3Q24 vs. 12M23 FC Net Interest Income 566 97.0 76.8 1,492 -20.2 Time -24.5% +15.5% Net Fees and Commissions 707 91.8 41.6 2,111 111.5
Slide 28: South America
2024 Earnings 28 South America NET ATTRIBUTABLE PROFIT (CURRENT €M) ACTIVITY (DEC-24) (CONSTANT €) €Bn YoY +26.6% Δ Current (%) Δ Current (%) €Bn YoY +16.8% 4Q24 vs. 4Q23 vs. 3Q24 12M24 vs. 12M23 Colombia -1 -102.7 -103.2 90 -41.0 Colombia +4.9% Colombia Peru 54 14.9 -14.0 227 14.4 -0.1% Argentina 4
Slide 29: Takeaways Outlook
2024 Earnings 29 2022 2023 2024 & 2025 2026 2027 Takeaways Outlook
Slide 30: 2024 Takeaways
2024 Earnings 30 2024 Takeaways Delivering exceptional Growing our franchise Significant progress in value creation for our with industry-leading the execution of our stakeholders profitability and strategy centered on efficiency innovation, digitization and sustainability We have clearly Net Attributa
Slide 31: 2025 Outlook
2024 Earnings 31 2025 Outlook GROUP SPAIN MEXICO Loans: loan growth at low to mid Loans: growth at high single single digit, outperforming the digit ROTE at high teens, similar to market NII: grow slightly below 2024 NII: slight decline, supported by activity growth activity and price management Exp
Slide 32: Annex
2024 Earnings 32 Annex 01 Net Attributable Profit CET1 Sensitivity to market 07 evolution impacts 02 Gross Income breakdown 08 CET1 evolution YtD & RWAs by business area 03 P&L Accounts by business unit 09 Book Value of the main subsidiaries 04 Customer spread by country TBV per share & dividends 10
Slide 33: Net Attributable Profit evolution
2024 Earnings 33 Net Attributable Profit evolution
Slide 34: Business Areas Contribution to Group's NAP 4Q24 YoY growth
2024 Earnings 34 Business Areas Contribution to Group's NAP 4Q24 YoY growth NET ATTRIBUTABLE PROFIT (BUSINESS AREAS CONTRIBUTION TO 4Q24 YOY GROWTH; CURRENT €M) +18% 4Q23 Spain Mexico Turkey South Rest of Corporate 4Q24 America Business Center NAP 4Q24 (€M) 918 1,254 177 164 98 -179 NAP growth (YoY)
Slide 35: Gross Income breakdown
2024 Earnings 35 Gross Income breakdown
Slide 36: Gross Income breakdown
2024 Earnings 36 Gross Income breakdown 12M24 (€M, %) Rest of business 1,458 €M Spain South America 4% 9,490€M 5,405 €M 15% 26% Turkey 12% 4,212 €M 43% Mexico 15,337 €M Note: Figures exclude Corporate Center.
Slide 37: P&L Accounts by business unit
2024 Earnings 37 P&L Accounts by business unit Rest of Business Corporate Center Turkey (hyperinflation adjustment) Argentina (including hyperinflation adjustment) Colombia Peru
Slide 38: Rest of Business - Profit & Loss
2024 Earnings 38 Rest of Business - Profit & Loss PROFIT & LOSS (€M) Δ (%) Δ (%) 4Q24 vs 4Q23 vs 3Q24 12M24 vs 12M23 Net Interest Income 218 63.2 16.0 741 37.6 Net Fees and Commissions 88 68.6 8.3 307 25.8 Net Trading Income 101 54.3 1.2 406 28.2 Other Income & Expenses 2 n.s. n.s. 4 8.4 Gross Income
Slide 39: Corporate Center - Profit & Loss
2024 Earnings 39 Corporate Center - Profit & Loss PROFIT & LOSS (€M) Δ (%) Δ (%) 4Q24 vs 4Q23 vs 3Q24 12M24 vs 12M23 Net Interest Income -187 40.4 18.5 -546 41.3 Net Fees and Commissions 0 n.s. n.s. -36 -18.0 Net Trading Income 54 n.s. -59.3 122 n.s. Other Income & Expenses 45 15.1 n.s. 39 -55.1 Gros
Slide 40: Turkey - hyperinflation adjustment
2024 Earnings 40 Turkey - hyperinflation adjustment PROFIT & LOSS (€M) 12M24 Hyperinflation 12M24 (reported) (1) adjustment (2) Ex.Hyperinflation Net Interest Income 1,492 105 1,387 Net Fees and Commissions 2,111 183 1,928 Net Trading Income 1,145 149 996 Other Income & Expenses -535 -1,831 1,296 Gros
Slide 41: Argentina - hyperinflation adjustment
2024 Earnings 41 Argentina - hyperinflation adjustment PROFIT & LOSS (€M) 12M24 Hyperinflation 12M24 (reported) (1) adjustment (2) Ex.Hyperinflation Net Interest Income 2,734 450 2,284 Net Fees and Commissions 276 33 243 Net Trading Income 451 218 233 Other Income & Expenses -1,754 -1,466 -288 Gross In
Slide 42: Colombia - Profit & Loss
2024 Earnings 42 Colombia - Profit & Loss PROFIT & LOSS (CONSTANT €M) Δ (%) Δ (%) 4Q24 vs 4Q23 vs 3Q24 12M24 vs 12M23 Net Interest Income 242 11.3 0.4 964 18.2 Net Fees and Commissions 28 -10.4 0.2 116 -4.3 Net Trading Income 16 -53.4 -57.5 100 1.8 Other Income & Expenses -3 -16.5 134.6 -9 -33.5 Gros
Slide 43: Peru - Profit & Loss
2024 Earnings 43 Peru - Profit & Loss PROFIT & LOSS (CONSTANT €M) Δ (%) Δ (%) 4Q24 vs 4Q23 vs 3Q24 12M24 vs 12M23 Net Interest Income 355 3.5 2.5 1,411 8.6 Net Fees and Commissions 74 3.0 1.5 307 6.8 Net Trading Income 42 -16.3 -14.8 206 7.1 Other Income & Expenses -7 -32.6 -36.6 -36 -15.7 Gross Inco
Slide 44: Customer Spread by country
2024 Earnings 44 Customer Spread by country
Slide 45: Customer spreads: quarterly evolution
2024 Earnings 45 Customer spreads: quarterly evolution AVERAGE 4Q23 1Q24 2Q24 3Q24 4Q24 4Q23 1Q24 2Q24 3Q24 4Q24 Spain 3.42% 3.44% 3.44% 3.39% 3.30% Turkey TL 0.38% -0.74% -0.02% -0.33% 0.55% Yield on Loans 4.28% 4.35% 4.30% 4.25% 4.13% Yield on Loans 28.49% 33.02% 36.86% 38.47% 38.20% Cost of Depos
Slide 46: Customer spreads: YtD evolution
2024 Earnings 46 Customer spreads: YtD evolution AVERAGE 12M23 12M24 12M23 12M24 Spain 3.15% 3.39% Turkey TL 0.90% -0.08% Yield on Loans 3.77% 4.26% Yield on Loans 21.05% 36.84% Cost of Deposits -0.61% -0.87% Cost of Deposits -20.15% -36.92% 1 Mexico MXN 12.60% 12.42% Turkey FC 9.01% 8.86% Yield on
Slide 47: Stages breakdown by business areas
2024 Earnings 47 Stages breakdown by business areas
Slide 48: Stages breakdown by business areas
2024 Earnings 48 Stages breakdown by business areas CREDIT RISK BUSINESS BREAKDOWN BY AREA (DEC-24, € M) Gross Accumulated Gross Accumulated Gross Accumulated BBVA GROUP Exposure impairments SPAIN Exposure impairments MEXICO Exposure impairments Stage 1 439,209 2,434 Stage 1 183,371 507 Stage 1 85,5
Slide 49: ALCO Portfolio, NII Sensitivity and LCRs & NSFRs
2024 Earnings 49 ALCO Portfolio, NII Sensitivity and LCRs & NSFRs
Slide 50: ALCO Portfolio
2024 Earnings 50 ALCO Portfolio ALCO PORTFOLIO BREAKDOWN BY REGION (€ BN) Amort Cost Fair Value (HTC) (HTC&S) (duration Dec-24 (€BN) (€BN) incl. hedges) South America 0.3 6.3 1.6 years Turkey 6.8 2.8 4.4 years Mexico 4.6 11.6 2.6 years Euro 36.2 8.9 2.9 years (1) Spain 29.6 2.5 Italy 2.9 4.1 Rest 3.
Slide 51: NII sensitivity to interest rates movements
2024 Earnings 51 NII sensitivity to interest rates movements ESTIMATED IMPACT ON NII IN THE NEXT 12 MONTHS TO PARALLEL INTEREST RATE MOVEMENTS (TO +/-100 BPS INTEREST RATES MOVEMENT, %) + -c.5% + -2.4% EURO BALANCE MEXICO SHEET Note: NII sensitivities to parallel interest rates movements as of Dec’2
Slide 52: Liquidity and funding ratios
2024 Earnings 52 Liquidity and funding ratios BBVA GROUP AND SUBSIDIARIES LCR & NSFR (DEC-24) LCR NSFR Loan To Total Group 162% / 134%1 127% Deposit BBVA, S.A. 156% 119% 90% Mexico 146% 131% 104% 2 Turkey 141% 149% 84% S. America 92% All countries >100% >100% (1) Using a more restrictive criterion o
Slide 53: CET1 Sensitivity to market impacts
2024 Earnings 53 CET1 Sensitivity to market impacts
Slide 54: CET1 Sensitivity to Market Impacts
2024 Earnings 54 CET1 Sensitivity to Market Impacts1 TO A 10% CURRENCY DEPRECIATION2 TO A 10% DECLINE IN TELEFONICA’S (DEC-24) SHARE PRICE (DEC-24) MXN -9bps TRY -4bps -2 bps USD +20bps TO +100 BPS MOVEMENT IN THE TO +100 BPS MOVEMENT IN THE MEXICAN SOVEREIGN BOND SPANISH SOVEREIGN BOND (DEC-24) (DE
Slide 55: CET1 evolution YtD & RWAs by business area
2024 Earnings 55 CET1 evolution YtD & RWAs by business area
Slide 56: Capital YtD evolution
2024 Earnings 56 Capital YtD evolution CET1 RATIO – BBVA GROUP YTD EVOLUTION (%, BPS) 1 1) Includes, among others, FX and mark to market of HTC&S portfolios, minority interests, and a positive impact in OCI equivalent to the Net Monetary Position value loss in hyperinflationary economies registered i
Slide 57: Risk-weighted assets by business area
2024 Earnings 57 Risk-weighted assets by business area Fully-Loaded risk-weighted assets Fully-Loaded RWAs Δ (%) Breakdown by business area (€M) Dec-23 Sep-24 Dec-24 vs. Dec-23 vs. Sep-24 Spain 121,779 123,356 122,627 0.7% -0.6% Mexico 91,865 87,381 92,925 1.2% 6.3% Turkey 54,506 61,394 64,821 18.9%
Slide 58: Book Value of the main subsidiaries
2024 Earnings 58 Book Value of the main subsidiaries
Slide 59: Book Value of the main subsidiaries
2024 Earnings 59 Book Value of the main subsidiaries1,2 € BN; DEC-24 Δ (%) QoQ Mexico 20.2 +7.9% Turkey 8.0 +10.5% Colombia 1.9 +1.2.% Argentina 1.7 +10.5% Peru 1.6 +9.9% Uruguay 0.3 +0.5% Chile 0.3 +3.2% Venezuela 0.1 +25.0% (1) Includes the initial investment + BBVA’s undistributed results + FX im
Slide 60: TBV per share & dividends evolution
2024 Earnings 60 TBV per share & dividends evolution
Slide 61: Shareholders' returns: TBV per share & dividends evolution
2024 Earnings 61 Shareholders’ returns: TBV per share & dividends evolution TBV PER SHARE & DIVIDENDS (€ PER SHARE(1)) TBV Dividends +17.2% (2) (2) (2) (2) (1) Total number of shares considered: 5.757m as of December-24, 5,752m as of September-24 and June-24; 5,751m as of March-24 post-SBB execution
Slide 62: MREL
2024 Earnings 62 MREL
Slide 63: Sound MREL position
2024 Earnings 63 Sound MREL position POSITION AS OF DEC-24 (% RWA1) MREL REQUIREMENT + CBR SUBORDINATION REQUIREMENT + CBR 27.92% 23.13% 26.43% CBR: 3.64% 3 17.14% 3 CBR: 3.64% MREL 22.79% Subordination 13.50% 2 2 M-MDA Buffer 149 bps (3.4€bn) Subordination Buffer 599 bps (13.7€bn) Note: Preliminary
Slide 64: Digital metrics
2024 Earnings 64 Digital metrics
Slide 65: Digital metrics mobile customers & digital sales
2024 Earnings 65 Digital metrics mobile customers & digital sales MOBILE CUSTOMERS DIGITAL SALES - UNITS (MILLION CUSTOMERS, %) % OF TOTAL SALES YTD, # OF TRANSACTIONS) +23% DIGITAL SALES - PRV2 % OF TOTAL SALES YTD, PRV) CUSTOMER PENETRATION RATE1 68.9% 72.7% 75.1% (1) Mobile over active customers.
Slide 66: BBVA
BBVA
Banco Bilbao Vizcaya Argentaria — FY2024 Earnings Presentation on 6ix