Slide 1: Q1 2021 Earnings Results
Q1 2021 Earnings Results May 5, 2021 © 2020 TWILIO INC. ALL RIGHTS RESERVED.
Slide 2: Legal Disclaimer
Legal Disclaimer This presentation contains forward-looking statements. All statements other than statements of historical fact contained in this presentation, including statements as to future results of operations and financial position, This presentation also contains estimates and other statisti
Slide 3: Financial Overview
FINANCIAL OVERVIEW © 2020 TWILIO INC. ALL RIGHTS RESERVED. 3
Slide 4: Results Highlights
Results Highlights • First quarter total revenue of $590 million, up 62% year-over-year • First quarter total revenue dollar-based net expansion of 133% • More than 235,000 active customer accounts, as of March 31, 2021 • Initiates Q2’21 guidance • Total revenue of $591 million to $601 million, incl
Slide 5: Quarterly Revenue
Quarterly Revenue $590 $548 $448 62% $401 $365 $331 $295 $275 $233 Q1’21 REVENUE GROWTH Y/Y 81% 86% 75% 62% 57% 65% 62% 46% 52% 1 2 Q1’19 Q2'19 Q3'19 Q4'19 Q1'20 Q2'20 Q3'20 Q4'20 Q1'21 Reported Revenue ($M) Reported Revenue Growth Y/Y 1 Includes two months of SendGrid revenue as the acquisition clo
Slide 6: Dollar-Based Net Expansion
Dollar-Based Net Expansion 143% 142% 141% 137% 139% 132% 135% 132% 133% 125% (organic) Q1'19 Q2'19 Q3'19 Q4'19 Q1'20 1 Q2'20 Q3'20 Q4'20 Q1'21 1 Includes revenue from the SendGrid acquisition, which closed Feb. 1, 2019. Excluding the contribution from SendGrid in January 2020, dollar-based net expan
Slide 7: Top Customer Accounts
Top 10 Customer Accounts Represents top 10 customer accounts as a percentage of total revenue in the respective quarter 15% 15% 14% 14% 14% 13% 13% 13% 12% Q1'19 Q2'19 Q3'19 Q4'19 Q1'20 Q2'20 Q3'20 Q4'20 Q1'21 © 2020 TWILIO INC. ALL RIGHTS RESERVED. 7
Slide 8: Geographic Revenue Mix
Geographic Revenue Mix Q1’19 Q1’20 Q1’21 29% 28% 29% International International International revenue revenue revenue US International Note: We define U.S. revenue as revenue from customers with IP addresses or mailing addresses at the time of registration in the United States, and we define intern
Slide 9: Thank You
THANK YOU
Slide 10: Appendix
APPENDIX © 2020 TWILIO INC. ALL RIGHTS RESERVED. 10
Slide 11: Operating Metrics
Operating Metrics Dollar-Based Net Expansion Rate. Twilio’s ability to drive growth and generate incremental revenue depends, in part, on the Company’s ability to maintain and grow its relationships with existing . Active Customer Accounts and to increase their use of the platform. An important way