Infosys Limited · NSE:INFY

Infosys — The Hackett Group's 20th Annual Best Practices Conference 2010

30 slides from Infosys's conference presentation, May 20, 2010

1. Slide 1: Presentation at The Hackett Group's 20th Annual Best Practices Conference

   The following presentation was made by Ronald Eikelenboom, CFO, Philips do Brasil Ltd at The Hackett Group’s 20th Annual Best Practices Conference at Atlanta, GA on 20th May and is being reproduced with permissions from Philips © 2010 Philips. All rights reserved.

2. Slide 2: BPO as effective change agent

   BPO as effective change agent Ronald Eikelenboom CFO Philips Latin America Ronald has 13 years of experience in IT, across several business units. He has worked at the Philips' Head Quarters and has been posted in the Netherlands, U.S.A., France, and Turkey. He is, at present, in São Paulo, Brazil,

3. Slide 3: Agenda

   Agenda • Overview of Philips • Context of the Relationship with Infosys - Worldwide and in Latin America • BPO as Change Agent • Status and future steps Confidential CFO Philips Latin America 3

4. Slide 4: A well-respected, blue-chip company for over 100 years

   A well-respected, blue-chip company for over 100 years Founded in 1891 Headquartered in Amsterdam, the Netherlands Sales over EUR 23 billion (USD 32 billion) 30% in emerging economies 116,000 employees Sales and service outlets in over 100 countries Globally recognized brand (world top 50) Our brand

5. Slide 5: Our focus on Health and Well-being

   Our focus on Health and Well-being Synergies across the portfolio Our mission Improving people’s lives Our promise “sense and simplicity” Our company • Common, end-user driven innovation process • Strong global brand • Channel access and global presence • Engaged workforce • Technology, know-how and

6. Slide 6: We are leaders in many markets

   We are leaders in many markets Examples of key leadership positions Healthcare Cardiovascular Patient Care and Resuscitation Market Monitoring #1 Global, #1 Global, #1 Global, AEDs (Automated Cath Labs Critical Care External Defibrillators) Male shaving Coffee makers Rechargeable Consumer #1 Global,

7. Slide 7: Philips' Transition in Finance

   Philips’ Transition in Finance Sector 1 Sector 2 Sector 3 Confidential CFO Philips Latin America 7

8. Slide 8: Philips' Transition in Finance

   Philips’ Transition in Finance Sector 1 Sector 2 Sector 3 S1 S2 S3 Corp Confidential CFO Philips Latin America 8

9. Slide 9: Philips' Transition in Finance

   Philips’ Transition in Finance Sector 1 Sector 2 Sector 3 Shared Business Service - Finance S1 S2 S3 Corp Confidential CFO Philips Latin America 9

10. Slide 10: Philips' Transition in Finance

    Philips’ Transition in Finance Sector 1 Sector 2 Sector 3 Shared Business Service - Finance S1 S2 S1 S2 S3 Corp S3 Corp Confidential CFO Philips Latin America 10

11. Slide 11: Philips' Transition in Finance

    Philips’ Transition in Finance Sector 1 Sector 2 Sector 3 Shared Business Service - Finance S1 S2 S1 S2 S3 Corp S3 Corp • Europe • India • Thailand Confidential CFO Philips Latin America 11

12. Slide 12: Philips' Transition in Finance

    Philips’ Transition in Finance Sector 1 Sector 2 Sector 3 Shared Business Service - Finance S1 S2 S1 S2 S3 Corp S3 Corp • Europe • Europe • Latam • India • India • Thailand • China Confidential CFO Philips Latin America 12

13. Slide 13: Philips' Transition in Finance

    Philips’ Transition in Finance Latam Sector 1 Sector 2 Sector 3 Shared Business Service - Finance S1 S2 S1 S2 S3 Corp S3 Corp • Europe • Europe • Latam • India • India • Thailand • China Confidential CFO Philips Latin America 13

14. Slide 14: Agenda

    Agenda • Overview of Philips • Context of the Relationship with Infosys - Worldwide and in Latin America • BPO as Change Agent • Status and future steps Confidential CFO Philips Latin America 14

15. Slide 15: The Infosys Philips Deal

    The Infosys Philips Deal Expression of Interest Infosys Won 7 May RFP Received Procurement Interest Added Negotiations Infosys shortlisted to Final 3 BAFO Received Kick Off & Workshops Infosys in Final 2 RFP Presentation (make or break) 23 Mar 26 Jun 11 Apr 9 Jun 6 Jun 5 Apr 31 May 26 Feb 2007 10 Ju

16. Slide 16: Partnership with Infosys is stable and working well; accounting scope nearly finished

    Partnership with Infosys is stable and working well; accounting scope nearly finished Internal customer satisfaction is high 1700 Infosys FTEs in 5 locations 85% of Philips accounting staff in SBS Finance Infosys deal objectives mostly met: Lower cost 85 % Flexibility and cost variability Capacit

17. Slide 17: Context Philips Latin America

    Context Philips Latin America • Philips adopted a BRIC-strategy for its key Emerging Markets – Governance structure for BRIC-countries to allow local decision making – Allocation of resources: Talent, marketing funds, R&D programs – Prepare for growth: Emerging markets to be 50% of sales in 2015 • B

18. Slide 18: Philips LATAM was behind in Finance transition

    Philips LATAM was behind in Finance transition INTERNAL EXTERNAL • Multiple legacy systems • Infosys not present in Brazil; (non-SAP) a key country in the region – Accounting – Planning • Tax issues can make or • Maturity of business break a BPO deal in LATAM environment – Restructurings and • The B

19. Slide 19: Finance ambition to take the lead in change program for LATAM, with Infosys

    Finance ambition to take the lead in change program for LATAM, with Infosys • Infosys contracted as partner for Finance transition in LATAM – Successful setup of in-house shared service centers in Philips – First-hand experience in Europe, as CFO Turkey / Middle East • People focus and quality drive

20. Slide 20: Leveraging the maturity of global BPO relation

    Leveraging the maturity of global BPO relation Definition RBC • No face-to-face contact with the Remains with sectors business functions needed • Can be captured in work instructions “Judgment- • Are of routine nature requiring Based” relatively little business knowledge Controlling SBSF / Infosys a

21. Slide 21: Agenda

    Agenda • Overview of Philips • Context of the Relationship with Infosys - Worldwide and in Latin America • BPO as Change Agent • Status and future steps Confidential CFO Philips Latin America 21

22. Slide 22: BPO as Change Agent

    BPO as Change Agent Central project in the BPO aligned with Breaking the paradigm transformation: Philips values Management determined to change • Show the impossible is possible • Tangible and visible: • Transparency: Open up • Demonstration of Show it’s serious • Values: People- value creation and

23. Slide 23: The partnership with Philips led Infosys to open a new Delivery Center in Belo Horizonte, Brazil

    The partnership with Philips led Infosys to open a new Delivery Center in Belo Horizonte, Brazil (English, Portuguese, Spanish) F&A • Accounts Payable, Accounts Receivable, Foreign Exchange, ICA, T&E, Local Payments, GL accounting & reporting, Inventory & Fixed Assets, Manual Journal Entries, Vendor

24. Slide 24: The project: approach and achievements

    The project: approach and achievements Time & Deliverable fit Philips transformation program Sept 08: new CFO – Focus: leverage global Philips organization (re-connect) Feb 09: clearance from Board of Management for Change Program Mar 09: change of SBS-F leadership – approve business case Jun 09: ar

25. Slide 25: Agenda

    Agenda • Overview of Philips • Context of the Relationship with Infosys - Worldwide and in Latin America • BPO as Change Agent • Status and future steps Confidential CFO Philips Latin America 25

26. Slide 26: Status and future steps

    Status and future steps Where are we? Accounting • Infosys runs Brazil mainstream, Argentina, Chile (MEC, P2P/R2R/O2C, scope…) • Migrating Panama, and Healthcare acquisitions in Brazil • Preparing Colombia, Peru Procurement • The first transition is completed; the transformation lead by this outsour

27. Slide 27: Status and future steps

    Status and future steps Where are we? Accounting • Infosys runs Brazil mainstream, Argentina, Chile (MEC, P2P/R2R/O2C, scope…) • Migrating Panama, and Healthcare acquisitions in Brazil • Preparing Colombia, Peru Procurement • The first transition is completed; the transformation lead by this outsour

28. Slide 28: Lessons learnt

    Lessons learnt TO KEEP – Leadership commitment – People focus – Teamwork and transparency between the two organizations – Governance model • Weekly Operations Review • Monthly Executive Steering Committee meetings – Full Exec commitment • Removing internal barriers TO CHANGE – Initial business case

29. Slide 29: Philips

    PHILIPS PHILIPS = egg Infosys sense and simplicity © “SPY — rowenco ay intecvecr DAIVEN BY VALUES

30. Slide 30: Outline

    Outline • To mark the change of management, a dramatically changing macro-economic environment as well as a required change of internal mindset of its organization, Philips Latin America management engaged with Infosys to implement a BPO along the global partnership between the two companies. • A fi

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