Commonwealth Bank Of Australia · ASX:CBA
Commonwealth Bank Of Australia — Investor Presentation (March 2006)
16 slides from Commonwealth Bank Of Australia's investor presentation, Mar 30, 2006
Slide 1: Strategic Direction
Strategic Direction Ralph Norris Chief Executive Officer 30 March 2006
Slide 2: Disclaimer
Disclaimer The material that follows is a presentation of general background information about the Bank’s activities current at the date of the presentation, 30 March 2006. It is information given in summary form and does not purport to be complete. It is not intended to be relied upon as advice to
Slide 3: Agenda
Agenda Our vision Our priorities Our measures Realising our potential ConmonwealthBank
Slide 4: To be Australia's finest financial services organisation
To be Australia’s finest financial services organisation through excelling in customer service ConmonwealthBank
Slide 5: Our Vision
_ Our Vision To be Australia’s finest financial services organisation through excelling in customer service Our Customers ‘a service experience our customers appreciate ’ Our Community: respected and admired’ Conmonwealth@ank
Slide 6: Our attributes
Our attributes Committed people Customer base Distribution reach Market leading portfolio ConmonwealthBak -
Slide 7: Our priorities
Our priorities Customer service Business Banking Technology & operational excellence Trust & team spirit ConmonwealthBak -
Slide 8: Customer service
Customer service Service & Sales Customer engagement Easy to do business with Value for money ConmonwealthBank
Slide 9: Business Banking
Business Banking Extend CommSee CommBiz Expand the footprint More responsive ConmonwealthBank
Slide 10: Technology & operational excellence
Technology & operational excellence Group-wide approach to IT Leverage IT capabilities Smart sourcing “ Lean & efficient processes ConmonwealthBank
Slide 11: Trust & team spirit
Trust & team spirit Leadership & collaboration People development Safety & wellbeing Encourage community involvement ConmonwealthBank
Slide 12: Our Customers
Our Customers ai “a service experience our customers i appreciate ’ * Improvement in * Becoming the leading * Top quartile total people metrics financial services shareholder returns organisation for service Our Community: respected and admired’ * Turnaround in reputation ConmonwealthBank
Slide 13: Financial outlook
Financial outlook 10-12% annual credit growth ~ 10 bps annual NIM contraction ~ 4% annual total expense growth Over three years « Profitable market share growth “ 3-—4% annual productivity Increasing dividends ® Above market EPS growth
Slide 14: Realising our potential
Realising our potential Leadership Quality Focus Change effectiveness ConmonwealthBank
Slide 15: To be Australia's finest financial services organisation
To be Australia’s finest financial services organisation through excelling in customer service ConmonwealthBank
Slide 16: Strategic Direction
Strategic Direction Ralph Norris Chief Executive Officer 30 March 2006
Commonwealth Bank of Australia — Investor Presentation (March 2006) on 6ix