Unisys Corporation New · NYSE:UIS
Unisys Corporation New — Unisys — 2015 Analyst and Advisor Summit
15 slides from Unisys Corporation New's conference presentation, September 2015
Slide 1: Empowering the End User
2015 Analyst and Advisor Summit Empowering the End User Paul Gleeson, Vice President, Edge Service Management Dan Huberty, Vice President, Service Strategy and Enterprise Architecture
Slide 2: End User & Service Management Services
End User & Service Management Services Key Facts Offerings and Capabilities Case Studies When to Engage Unisys © 2015 Unisys Corporation. All rights reserved. 2
Slide 3: Fast Facts
Fast Facts Global Field 20 service desk operations locations (>4000 personnel) 3000+ FTEs in service desk 1.1m users supported via Multi-lingual Service Desk and 916.6k users support covering 20 supported via Deskside languages Support/Field Services 10m incidents handled by the Service Desks in 201
Slide 4: Client Challenges to Digital Business
Client Challenges to Digital Business Pace of change is Digital Divide is widening in Sprawl creates lack of accelerating faster than terms of people, process and visibility cohesion, companies can adjust their technology internally compared automation, exposed endpoints plans, investments and train
Slide 5: Enabling the New Platform Ecosystem for the Digital Enterprise
Enabling the New Platform Ecosystem for the Digital Enterprise Enterprise Systems of Systems of Engagement Automation Source: “Beyond SMAC: The new platform for digital business”, Computerworld, May 2015 © 2015 Unisys Corporation. All rights reserved. 5
Slide 6: Digital Workplace Model
Digital Workplace Model Enable Manage Heal Cloud and SaaS Global Infrastructure End Point Technology Services Services Management Services Global Desktop Analytics Service Ops. Desk Automation ESM Service Management Mobility Security © 2015 Unisys Corporation. All rights reserved. 6
Slide 7: Digital Drives Game-Changing Business Impact
Digital Drives Game-Changing Business Impact Focus Disruptor Impact Global Service Omni channel and social Enabling a digital workforce through people based Desk technologies engagement and real time communication Digital Provide flexible workplace Improve user experience and productivity by providi
Slide 8: New Digital Service Model
New Digital Service Model Crowdsource and Social Business Model & Aggregation Digital Service Hub © 2015 Unisys Corporation. All rights reserved. Catalog and Automation Experiential Analytics © 2015 Unisys Corporation. All rights reserved. 8
Slide 9: Digital Service Model: Global Pharmaceutical
Digital Service Model: Global Pharmaceutical Revamped business model to speed product development Created Service Management Office Leveraged analytics to drive $1.9M in costs out of system © 2015 Unisys Corporation. All rights reserved. 9
Slide 10: Digital Experience Model Starts with Mobile
Digital Experience Model Starts with Mobile Mobile Device Mobile Application Management Management Mobile Lifecycle Management Mobile Content Management Mobile Service Telecom Expense Desk Management © 2015 Unisys Corporation. All rights reserved. 10
Slide 11: Digital Workplace: Global Software and Device Provider
Digital Workplace: Global Software and Device Provider New video based service experience Micro apps for end user experience Crowdsourced support © 2015 Unisys Corporation. All rights reserved. 11
Slide 12: Digital Service Management Framework
Digital Service Management Framework People Focused Integrated Systems of Engagement Service Views Analytics Mobility IT Asset End Point Resolvers Strategy Portfolio Catalog Portal Support People Reporting Service Databases Reports ITSM Core CMDB Governance Operations Service Discovery Monitoring Ev
Slide 13: Digital Experience: European Health Club Chain
Digital Experience: European Health Club Chain Integrated external devices to service management core Incorporated, analyzed and extended client information Devices detect and self request help © 2015 Unisys Corporation. All rights reserved. 13
Slide 14: When to Engage Unisys
When to Engage Unisys • Business leaders who want to transform legacy processes to a digital services model • Global organizations looking to harness the power of systems of engagement • Technology leaders struggling with developing automation to address daily incidents © 2015 Unisys Corporation. Al
Slide 15: 2015 Analyst and Advisor Summit
2015 Analyst and Advisor Summit