Slide 1: Q4 2024 Investor Presentation
Q4 2024 Investor Presentation (NASDAQ: NICE)
Slide 2: Forward Looking Statements Disclaimer
Forward Looking Statements Disclaimer This presentation contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. In some cases, forward-looking statements may be identified by words such as “believe”, “expect”, “seek”, “may”, “will”, “inten
Slide 3: The Cloud Leader Powering AI in Three Large Specialized Markets
>3,300 >8,700 R&D Professionals $2.7B Employees Total Revenue* >150 $2.0B Countries Cloud Revenue* >85% Fortune $2.4B Recurring 100 Customers Revenue* 25K THE Cloud Leader Powering AI in $833M Customers Cash from Three Large Specialized Markets Operations* *Financial figures for last 12 months ended
Slide 4: This is Customer Experience, Financial Crime & Compliance, Public Safety & Justice
CUSTOMER FINANCIAL CRIME PUBLIC SAFETY EXPERIENCE & COMPLIANCE & JUSTICE This is CREATING OUTSMARTING DRIVING Extraordinary Financial Crime Digital Policing Customer with Intelligent Transformation Experiences Solutions 4
Slide 5: Our Strategic Pillars
Analytics Our Digital STRATEGIC Cloud PILLARS AI & Automation 5
Slide 6: Global Leader: Cloud Platforms
GLOBAL LEADER CLOUD PLATFORMS Customer Financial Crime & Public Safety & Experience Compliance Justice Cloud-native Powered by Covering All Large Scalability and Elasticity Open Platform Analytics and AI Markets and Partner Serving Organizations Segments Ecosystem of All Sizes 6
Slide 7: Redefining our TAM
Redefining our TAM CUSTOMER FINANCIAL CRIME PUBLIC SAFETY ENGAGEMENT & COMPLIANCE & JUSTICE From share of Agents From share of Banks From share of 911 Interactions To share of To share of To share of INTERACTIONS RISK EVENTS DIGITAL EVIDENCE 7
Slide 8: Customer Experience
CUSTOMER EXPERIENCE 8
Slide 9: One AI Platform. Complete Customer Service Automation.
One AI Platform. Complete Customer Service Automation. BUILD Autopilot Copilot DESIGN Orchestration Proactive OPERATE Studio Engagement Workflow Operational Design Guardrails Journey Continuous Mapping Optimization WORKFORCE END-TO-END AUGMENTATION ORCHESTRATION AUTOMATION AGENTS CX AI CHANNELS | DA
Slide 10: Broadest Partner Ecosystem
Technology BROADEST Solution Distributors PARTNER ECOSYSTEM Solution Partners Communication Service Providers 260+ Global CX Partners Global System Integrators CXexchange online marketplace and Technology DEVone partner program Partners 190+ 13 200+ 400+ Pre-integrated categories active Powerful app
Slide 11: Customer Experience Selected Customers
Customer Experience Selected Customers TOP U.S. TOP U.S. TOP GLOBAL TOP 10/10 Health Insurance 5/5 Telco 9/10 Financial Services 6/10 Fortune 10 11
Slide 12: NICE CXone Market Leadership
NICE CXone Market Leadership Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Pri Rathnayake, Megan Fernandez, Pankil Sheth, Jason Gartner is a registered trademark and service mark, and Peer Insights are registered trademarks of Gartner, Inc. and/or its affiliates in the Bridge,
Slide 13: Cloud Transition Still in Early Stages; Demand for the CX Suite
CLOUD TRANSITION DEMAND FOR STILL IN EARLY STAGES THE CX SUITE Only 24% of CCaaS Convergence of CX needs leading to transition complete customers preferring a one-stop shop platform OPPORTUNITY AI WAVE COMING MISSION CRITICAL CX Only 5% of interactions are Organizations are investing in CX contained
Slide 14: Creating Extraordinary Experiences: The NICE Advantage
CREATING EXTRAORDINARY EXPERIENCES The NICE Advantage Market Cloud Platform Completeness Leadership Foundation End-to-end comprehensive Industry recognized leader World’s leading cloud-native digital-first CX solutions for with a proven track record of open CCaaS platform, innovation & financial sta
Slide 15: Financial Crime & Compliance
FINANCIAL CRIME & COMPLIANCE
Slide 16: Financial Crime is Big Business
Financial Crime is BIG BUSINESS MONEY LAUNDERED ANNUALLY 2%-5% Global GDP DIGITAL FRAUD LOSSES 2023-27 $350B Globally ANNUAL SURVEILLANCE FINES $10B Globally 16
Slide 17: Financial Crime & Compliance Offering
Financial Crime & Compliance Offering INVESTIGATION AND CASE MANAGEMENT E2E Cross Channel Fraud Prevention Entity Centric AML • Wire • Suspicious Activity Monitoring • Check • Customer Due Diligence • ACH • Know Your Customer • P2P • Sanction Screening ENTERPRISE FINANCIAL ANTI-MONEY FRAUD • SAR Fil
Slide 18: Cloud Platforms with a Purpose
Cloud Platforms with a Purpose Cloudifying Expanding the High-End in the Mid-Market • Open and Extensible • Fully packaged • Industrial strength and scale • Quick time to value 18
Slide 19: NICE Actimize Recognized as a Market Leader
NICE Actimize Recognized as a Market Leader The Forrester Wave : The SPARK Matrix : Enterprise Fraud Management Solutions, Q2 2024 Anti-Money-Laundering (AML) Solution, Q1 2024 The Forrester Wave is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are trademarks of The SPARK Matr
Slide 20: Financial Crime & Compliance: Selected Customers
Financial Crime & Compliance: Selected Customers TOP U.S. TOP Global TOP EU TOP APAC 10/10 Banks 10/10 Investment Banks 10/10 Banks 4/5 Banks 20
Slide 21: Large Market Cloudification Opportunity
LARGE MARKET CLOUDIFICATION Anti-Money Laundering 2-3x ARR uplift opportunity in shifting represents 2-5% of Global GDP to a recurring revenue model OPPORTUNITY PREMIUM AI MISSION CRITICAL Market Leading AI/ML for Expansive and Highly Regulated Market prevention and detection 21
Slide 22: Financial Crime & Compliance: The NICE Actimize Advantage
Financial Crime & Compliance The NICE Actimize Advantage End-to-End Advanced Protection Analytics & AI Cloud Platform Most advanced and Sophisticated analytics drive Best in class capabilities complete financial crime fast and accurate in the cloud, risk management coverage decisioning, fueled by bu
Slide 23: Public Safety & Justice
PUBLIC SAFETY & JUSTICE
Slide 24: NICE Public Safety & Justice
Investigate & Di Ev git id a ate Auto e m el lI M r Ju r ma Co or nv an nc te sti e Inf es ag ce tig em ati on nt e tur Sh e Cap are NICE PUBLIC SAFETY & JUSTICE
Slide 25: Our Portfolio
Emergency Response Digital Evidence Management Optimization • Captures and • Automates the Collection and Reconstructs Emergency Analysis of Digital Evidence Incidents • Automates Case Building & • Automates Evidence Analysis Production • Streamlines Investigative • Automates Quality Workflow Assura
Slide 26: NICE Recognized as a Leader in Public Safety & Justice
NICE Recognized as a Leader in Public Safety & Justice NICE named a Leader in IDC’s Vendor Assessment Report: NICE was recognized by American Security Today in 2023 for the eighth consecutive year: • NICE Inform Elite awarded Best 911 Recording & Analytics • NICE Evidencentral awarded Best Investiga
Slide 27: Public Safety & Justice: Selected Customers
Public Safety & Justice: Selected Customers TOP U.S. U.K Police Australian 85% & Canadian Cities 94% Forces 100% States 27
Slide 28: Public Safety & Justice Opportunity
PROLIFERATION OF UNIFIED CLOUD DIGITAL EVIDENCE PLATFORM Continued growth in digital evidence EvidenceCentral platform allows a volume, velocity and relevance to single view of the truth from replace manual collection incident to court PUBLIC SAFETY & JUSTICE OPPORTUNITY AI AND AUTOMATION MISSION CR
Slide 29: Public Safety & Justice: The NICE Advantage
Public Safety & Justice – The NICE Advantage Innovation Breadth & Depth Scalability From IP radio recording to Widest and deepest We deliver digital cloud-based digital technology integrations transformation and analytics evidence management, we and analytical capabilities to over 3,000 agencies, fr
Slide 30: Thank You
Thank You NICE --)