Hsbc Holdings Plc · LSE:HSBA

Hsbc — Investor Presentation (June 2017)

12 slides from Hsbc's investor presentation, June 2017

  1. Slide 1: UK Retail Banking and Wealth Management (RBWM) – Digital Update

    UK Retail Banking and Wealth Management (RBWM) June 2017 – Digital Update Raman Bhatia Head of Digital, UK & Europe PUBLIC 1

  2. Slide 2: Business Overview

    Business Overview Four market leading brands delivering to distinctive customer needs ► For the open minded, with a world view ► For the entrepreneurially minded who live and seeking to make the most out of life think differently ► ~8m customers ► ~1m customers ► Acquire high earners in the 25-50 ag

  3. Slide 3: Digital Overview

    Digital Overview Digital adoption has become the norm – 90% of HSBC’s payments and transfers are now completed digitally1 – 93% of customer contact with the bank is now completed via the telephone, internet or smartphone – 4 out of 5 UK adults have a smartphone, viewing their devices over a billion

  4. Slide 4: Three key components of our Digital ambition

    Three key components of our Digital ambition Together they realise a fully digitally-enabled business delivering 21st Century relationship banking HSBC Digital Solutions • Design, build and run simple, fast and intuitive customer journeys on a modern digital platform Digital as a Channel Digitally-l

  5. Slide 5: HSBC Digital Solutions

    HSBC Digital Solutions Comprehensive scope to deliver a fully digitally-enabled business Secure Access • Simplified credentials and intuitive customer accessibility Banking and $ Servicing • Convenient, self-serve, straight-through processing $ Mobile • Rapid feature deployment through a reliable, i

  6. Slide 6: HSBC Digital Solutions

    HSBC Digital Solutions A new way of working to simplify and accelerate technology delivery, driving a shift in the culture of the organisation PUBLIC 6

  7. Slide 7: HSBC Digital Solutions

    HSBC Digital Solutions Moving toward continuous delivery Delivered 2016 - H1 2017 Coming in H2 2017 - 2018 PUBLIC 7

  8. Slide 8: Digital as a Channel

    Digital as a Channel Building capabilities to rival e-commerce giants Digital Digital Digital data Content Optimisation acquisition messaging  Using platform,  Developing and  Providing  Dynamically  Executing data analytics delivering insight and real- tailoring content experiments at and crea

  9. Slide 9: Digital Propositions

    Digital Propositions Test & Learn agenda along major themes shaping the retail bank of the future Open Banking PUBLIC 9

  10. Slide 10: HSBC SmartSave (FCA Regulatory Sandbox deliverable)

    Digital Propositions HSBC SmartSave (FCA Regulatory Sandbox deliverable) Theme Description Roadmap Microsavings app jointly designed and  Dec 2016: Pilot launched to developed with a FinTech. Offering: 2,000 customers.  Account aggregation  Mar 2017: Pilot concluded.  Rule based saving sweeps 

  11. Slide 11: UK Retail Banking and Wealth Management (RBWM) – Appendix

    UK Retail Banking and Wealth Management (RBWM) June 2017 – Digital Update - Appendix PUBLIC 11

  12. Slide 12: Important notice and forward looking statements

    Appendix Important notice and forward looking statements Important notice The information set out in this presentation and subsequent discussion does not constitute a public offer for the purposes of any applicable law or an offer to sell or solicitation of any offer to purchase any securities or ot

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