Commonwealth Bank Of Australia · ASX:CBA
Commonwealth Bank Of Australia — H1 2005 Earnings Presentation
18 slides from Commonwealth Bank Of Australia's earnings presentation, Feb 9, 2005
Slide 1: Presentation of Half Year Results for 31 December 2004
Presentation of Half Year Results for 31 December 2004 David Murray Chief Executive Officer 9 February 2005 www.commbank.com.au
Slide 2: Disclaimer
Disclaimer The material that follows is a presentation of general background information about the Bank's activities current at the date of the presentation, 9 February 2005. It is information given in summary form and does not purport to be complete. It is not financial product advice and is not in
Slide 3: Agenda
Agenda » Interim Results » Which new Bank » Outlook Conmonweatthsak ly 3
Slide 4: Which new Bank financial context
Which new Bank financial context Jun 03 Dee: 03 Juss 04 ee 04 | @ Cash NPAT a WnB Costs (after tax} ] Conmonweatthsak ly 4
Slide 5: Profit
Profit Dec04 Jun04 Dec03 Pe% SM $M $M Dec 03 Statutory NPAT 1,859 1,329 1,243» 50% Cash NPAT 1,756 1,455 1,240 42% Which Bank CommonwealthBank 4) 5
Slide 6: Dividend
Dividend 183 Cents per shar 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 Ei First Half @ Second Half ] Conmoreathier: yg
Slide 7: Business highlights
Business highlights » Strong performance of Australian and New Zealand banking operations » Significantly higher profit growth in funds management » Market share positions maintained » Productivity improvements in all businesses » Which new Bank benefits delivered » Margins stable Conmonweatthsak ly
Slide 8: Expense ratios
Expense ratios Cash basis 54.7% nen nea CAGR = 6% 50.1% os 50.4% CAGR = 8% Insurance” 44.8% amy uareeks 0.74% higt” Jun 03 Dec 04 1) Expense to income ‘3 Expense to average funds under administration ssn EXDENO 10 BVBTEGE IFOECO POTTS samaminunensantnaninutensantinsniuaneanenaneatat Which Bank Conmo
Slide 9: Market shares
Market shares Dec 04 Jun 04 Home Loans 19.6% 19.3% Business lending 13.5% 13.8% Credit Cards (Nov) 23.2% 22.7% Retail Deposits 23.4% 23.6% Funds Mgt. — Aust. Retail 14.7% 14.4% Aust. Life Insurance 14.6% 14.8% NZ lending 22.7% 22.2% NZ deposits 18.7% 17.5% Conmonwealthar &y 9
Slide 10: Which Bank
ni a Which Bank 10
Slide 11: Customer service
Customer service » 79% of branches serving customers within 2 mins » 70% of all branch home loan application approvals provided on-the-spot » Significantly lower complaint level following introduction of CommSee in Tasmania Which Bank Conmonweaithiak <y 4; 11
Slide 12: Customer service
Customer service Strength of Relationship 10 5 Apr-Jun JulSep Oct-Dec Jan-Mar Apr-Jun 63 03 03 o4 04 Jul-Sep Oct-Dec 04 04 Source: Research international CommonwealthBark <p 2 12
Slide 13: Engaged people
Engaged people Nov 03* Nov 04* » We put the customer first » Clear idea of where CBA is headed » Ideas and knowledge shared freely * % people who agree with statement 36 74 63 72 38 53 Source: CBA Cultural Survey CommonwealthBak <y 4, 13
Slide 14: Simple processes
Simple processes » Process simplification 24 ‘CommWay’ initiatives completed 63% average improvement in tumaround times » Cost savings efficiencies Supplier panels renegotiated Support functions redesigned CommonwealthBark <p 4 14
Slide 15: 2004/05 milestones
2004/05 milestones Milestone Percentage complete’ Target date Service & Sales Management - remaining staff trained Branch Refurbishment - refurbish 125 NetBank - new service implemented CommSee - platform built and deployment commenced CommSee - 40% customer-facing staff trained oA Ww N > Segment Ma
Slide 16: CommSee service potential
CommSee service potential One integrated system Our people - Service & sales, Training Our customer service mg Which Bank ConmonwealthBank & 16 16
Slide 17: Outlook
Outlook Cash EPS growth full year 2005 25% to 30% CAGR*%* cash EPS now estimated to exceed 12% over 2003 to 2006 Confident of delivering other Which new Bank commitments: 4-6% compound annual productivity improvement Gain profitable market share growth across major product lines Increase the dividen
Slide 18: Presentation of Half Year Results
Presentation of Half Year Results for 31 December 2004 David Murray Chief Executive Officer 9 February 2005 www.commbank.com.au 18
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