Hsbc Holdings Plc · LSE:HSBA

Hsbc — Investor Day (November 2013)

14 slides from Hsbc's investor day presentation, Nov 22, 2013

  1. Slide 1: Retail Banking and Wealth Management Investor Update

    22 November 2013 Retail Banking and Wealth Management Investor Update John Flint Chief Executive, RBWM

  2. Slide 2: Forward-looking statements

    Forward-looking statements This presentation and subsequent discussion may contain certain forward-looking statements with respect to the financial condition, results of operations, capital position and business of the Group. These forward-looking statements represent the Group’s expectations or bel

  3. Slide 3: Agenda

    Agenda I Group & RBWM Results II RBWM Strategic Execution III RBWM Growth Priorities IV Summary 3

  4. Slide 4: HSBC Group Interim results YTD 2013 Financial highlights

    I. Group & RBWM Results HSBC Group Interim results YTD 2013 Financial highlights1 Summary financial highlights % better/(worse) YTD 3Q12 YTD 3Q13 YTD 3Q13 vs YTD 3Q12 Reported PBT (USDbn) 16.2 18.6 15 Underlying PBT2 (USDbn) 13.5 18.1 34 EPS (USD) 0.58 0.71 22 Dividends3 (USD) 0.27 0.30 11 Key ratio

  5. Slide 5: Interim Results YTD 2013 Reported Global Business Contribution

    I. Group & RBWM Results Interim Results YTD 2013 Reported Global Business Contribution Better / (worse) Reported PBT, (USDbn) YTD 3Q12 YTD 3Q13 YTD 3Q13 vs YTD 3Q12 Retail Banking Wealth Management 7.9 4.9 (3.1) Of Which US Card and Retail Services 0.6 - (0.6) US run-off portfolios (1.1) (0.1) 1.0 G

  6. Slide 6: HSBC's four integrated Global Businesses

    I. Group & RBWM Results HSBC’s four integrated Global Businesses RBWM is a significant component of the Group Directional 2016 2016 target Distribution of profit before tax1, YTD 3Q13 PBT contribution RoRWA4 GPB 0.5% Other 0.4% % of Group total % RBWM CMB 30-40 2.2-2.5 26.1% GBM 40.7% RBWM 25-35 5.0

  7. Slide 7: Portfolio Management: Line of Business exits announced

    II. Strategic Execution Portfolio Management Reduce fragmentation through closures and disposals North America Europe Line of Business Market Exits Line of Business Insurance Mgt services (Bermuda), Investment Georgia, CF (Hungary), Non- Life & Re- Advisory, Consumer Finance, Private Label Poland, i

  8. Slide 8: Portfolio Management: Home and Priority markets

    II. Strategic Execution Portfolio Management Home and Priority markets Indonesia Taiwan India Hong Kong Singapore Australia Saudi Arabia Egypt Argentina Malaysia Mexico UAE RoRWA Invest for medium to long term Invest for medium to long term Turkey Mainland China UK Fix and re-focus Re-engineer Re-en

  9. Slide 9: RBWM Transformation: Improving efficiency and customer experience

    II. Strategic Execution RBWM Transformation Improving efficiency and customer experience Approach Delivering tangible benefits  Simplicity and consistency: Identify inconsistent processes / Define customer journey and  Organisational Blueprint benchmark performance  Products Range Review  Contac

  10. Slide 10: Premier: Flagship proposition with strong contribution to revenues

    II. Strategic Execution Premier “Flagship” proposition with strong contribution to revenues Deepen customer Grow market penetration and 70% Opportunity for Growth relationships deepen customer relationships  Higher revenue per customer2 HSBC market penetration by customer  Deepen customer relation

  11. Slide 11: Wealth management: Building our Wealth business

    II. Strategic Execution Wealth management Building our Wealth business Our Approach Wealth Target  Globally consistent  Needs based: Protection, Education, 0.6 Retirement, Managing and Growing Wealth, 0.3 and Legacy Planning 6.4 6.4 5.5 5.5 5.8 5.8  Customer-centric 2010 2011 2012 2016e Progress

  12. Slide 12: Relationship-led Lending

    III. Growth Priorities Relationship-led Lending Using personal lending to deepen relationships with existing customers and to generate new relationships Propositions Participation Strategy Compete in proposition and mass market asset  Premier  Leverage marketing, businesses proposition led, more 

  13. Slide 13: Digital: Distribution evolution

    III. Growth Priorities Digital Distribution evolution Investments Examples  Mobile Banking App – Live in 24 markets and planned for 25 markets at 2013 year-end. 2 million downloads reached in November 2013. Mobile  Mobile Payments – Progressive deployment of simple and secure contactless payments

  14. Slide 14: RBWM growth priorities

    IV. Summary RBWM growth priorities Securing customers’ future prosperity and realising their ambitions Growth priorities to 2016 2016 targets Growth in priority markets RoRWA1, % 3.8-4.3  Grow number of customers in target segments RoRWA1, Financial 5.0-5.5 Deepen customer relationships excl. run-o

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