Commonwealth Bank Of Australia · ASX:CBA

Commonwealth Bank Of Australia — Shareholder Meeting (November 2011)

12 slides from Commonwealth Bank Of Australia's shareholder meeting presentation, Nov 8, 2011

  1. Slide 1: Commonwealth Bank: Annual General Meeting

    Commonwealth Bank: Annual General Meeting Tuesday, 8 November 2011 For personal use only Address by Ralph Norris, CEO Commonwealth Bank of Australia Like David, I’d like begin by acknowledging the Traditional Owners of the land on which we are meeting, the Turrbal and Jagera peoples. I respectfully

  2. Slide 2: For personal use only

    2 I now want to turn briefly to this year’s achievements. As I said earlier, this result was underpinned by the disciplined execution of our five strategic priorities which we put in place and have refined over the last five years. For personal use only The Group’s journey to being Number 1 in Custo

  3. Slide 3: For personal use only

    3 From a technology perspective, we have delivered many important initiatives including CommSee, NetBank, CommBiz, CommSec and the First Choice platform. These projects have significantly enhanced our competitive offering, improved customer experience and driven meaningful productivity benefits. For

  4. Slide 4: For personal use only

    4 As this is my last Annual General Meeting as Chief Executive Officer of the Commonwealth Bank, I would like to acknowledge what an honour and privilege it has been to lead this organisation. The last six years has been a challenging period for global banking and for the Group. Personally, while at

  5. Slide 5: Overview

    Overview For personal use only  A good result in a difficult year  Continued disciplined approach to execution of strategy underpins result  Strong financial position – capital, funding and provisions  Supporting our customers in uncertain times  Challenging year ahead

  6. Slide 6: Another good financial result

    Another good financial result For personal use only Jun 11 vs Jun 10 Cash NPAT ($m) 6,835 12% Statutory NPAT ($m) 6,394 13% ROE - Cash 19.5% +80bpts Cash EPS ($) 4.39 11% Dividend per Share ($) 3.20 10%

  7. Slide 7: Strategy delivering results

    Strategy delivering results Customer Satisfaction Business Banking For personal use only  Gap to No. 1 closed from 12.5% to 3.6%  Market share up from 12.1% to 18.1%  Highest products-per-customer of peer group  CommBiz Significant improvement in satisfaction  No 1 in key Wealth & Business segm

  8. Slide 8: Customer Satisfaction

    Customer Satisfaction Retail MFI Customer Satisfaction Products per customer For personal use only Major Banks Major Banks Rank 2.70 1st 2.64 78.8% 77.4% 2.60 75.2% 2.50 Average number of products 2.40 at the Financial Institution 2.30 64.9% 2.20 Rank 2.10 2.08 4th 2.00 Jun 06 Jun 11 Jun 07 Jun 09 J

  9. Slide 9: Business Banking Growth Strategy

    Business Banking Growth Strategy BPB For personal use only  Investment delivering dividends: Interest Earning Assets $bn 63.1 7% 67.7 55.0 15%  Business Bankers in branches  Extended footprint  CommBiz FY09 FY10 FY11 BPB  Supporting our business customers with Cash NPAT above system lending gro

  10. Slide 10: Core Banking – transformational change

    Core Banking – transformational change 2008 2009 2010 2011 2012 For personal use only Underway Next Step Customer Retail Deposits Business Pre-Launch Records & Transactions Deposits & Lending Transactions  Largest migration in  Migration of Australian banking  11 million accounts  Migration of b

  11. Slide 11: CBA in Asia

    CBA in Asia Country Representation New developments in FY11 For personal use only China Bank of Hangzhou (20%) – 107 branches Qilu Bank (20%) – 81 branches Beijing County Banking (84%) – 3 Banks Beijing Representative Office Jinan Henan BoCommLife JV (37.5%) Opened 3 Shanghai Tokyo Shanghai (China H

  12. Slide 12: Transformational change - scorecard

    Transformational change - scorecard Jun 06 Jun 11 Progress Customer Satisfaction For personal use only Retail 64.9% 75.2%  Business - DBM n/a Ranked equal 2nd  FirstChoice Ranked 2nd Ranked 1st  Market Shares Home Lending 18.7% 25.7%  Business Lending 12.1% 18.1%  Household Deposits 29.3% 30.0%

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