Lumo Homes Plc · OMXHEX:LUMO
Lumo Homes — Investor Day (March 2026)
58 slides from Lumo Homes's investor day presentation, Mar 17, 2026
Slide 1: Capital Markets Day 2026
Capital Markets Day 2026
Slide 2: Agenda
Agenda 10:00 Opening words Customer-centric portfolio renewal and growth Niina Saarto, Director, Treasury & Investor Relations Ville Raitio, Executive Vice President, Investments & Portfolio Management We create better urban living Reima Rytsölä, CEO Bringing one Lumo to live Katri Viippola, Executi
Slide 3: We create better urban living
We create better urban living Reima Rytsölä CEO
Slide 4: We create better urban living: Simply the right home
Mission Brand Promise Our Values We create better Simply the right home Happy to serve urban living Strive for success Courage to change Strategic focus area Seamless customer A truly customer-centric The most capable and Industry leading Strong contribution to journey enabled by data, portfolio re
Slide 5: Better urban living has always been at our core
Better urban living has always been at our core 1969 1970-1980 2009 2014 2018 2022 The company is founded to respond to the housing Resident community The company exits owner- The Lumo brand is launched, Listing on Nasdaq Helsinki shortage caused by large activities and shared spaces occupied reside
Slide 6: We are a bold shaper of urban living
We are a bold shaper of Property portfolio by region, 31 December 2025 urban living (by fair value) Rental apartments We create better urban living. We do it by putting the 38,945 Total revenue (M€) 455.2 customer at the centre of everything we do – while operating efficiently at scale. As the larg
Slide 7: Urbanisation is the main driver behind our strategy
Urbanisation is the main driver behind our strategy Finland’s growth Right homes in right Finnish attitudes Change starts with the depends on vibrant locations increase towards rental living are customer cities and mobility mobility shifting Strategic requirement from us Strategic requirement from u
Slide 8: Operating environment
Operating environment Indicative fair value Housing production Industry key figures breakdown, % need 2025–2045, % Portfolio key information 2026E 2025E • Residential construction Helsinki Jyväskylä Residential start-ups, units 20,000 17,800 has remained subdued, of which non-subsidised apartments n
Slide 9: Operating environment
Operating environment Rental market situation Population growth forecast Development of household sizes • There is still plenty of supply in 2024–2050, % (% of all households) the rental market 50 45 Helsinki 20.8 40 • Population growth will continue 35 in the largest cities, Capital region* 25.2 30
Slide 10: We embed customer centricity deeper into our value creation model
We embed customer centricity deeper into our value creation model Customer insights guide portfolio decisions from locations Our scale, efficiency and market insight translate into and apartment mix to quality, services and pricing, greater customer centricity and best living solutions enabling a pr
Slide 11: Our strategy strengthens the link between customer value and asset value
Our strategy strengthens the link between customer value and asset value For future growth, we will increase our value creation capabilities through deeper customer centricity Customer objective Strategic focus area Portfolio objective Convenience & flexibility Seamless customer journey enabled by
Slide 12: What does this require from us?
What does this require from us? From To Rental market focus Broader addressable market We take a broader stance in our market space, offering a stronger alternative to home ownership Property- and asset-focused Market- and customer-driven approach approach All decisions guided by customer needs, dem
Slide 13: Sustainability programme
Sustainability programme Ambition Commitments Targets Reduce greenhouse gas emissions from our operations Carbon-neutral energy use by 2030 Reduce water use in our properties 5% reduction in water consumption by 2030 Buildings We create sustainable Improve energy efficiency across our properties Ene
Slide 14: We will accelerate our strategy execution with a one brand strategy
We will accelerate our strategy execution with a one brand strategy Customers Customers Partners Partners This move is not a name change or a branding exercise. It is a strategic decision that enables us to: Media Media • Drive internal change towards deeper customer centricity and a unified company
Slide 15: Financial targets 2026-2028
Financial targets 2026-2028 Growth Customer satisfaction Profitability Risk management Average annual growth of total Net Promoter Score (NPS) Average annual growth of Loan to Value (LTV), % revenue, % FFO/share, % Target: Target: Target: Target: 5-7% > 65 3-5% < 45% Lumo’s objective is to be a stab
Slide 16: Figures behind the strategy
Seamless customer Figures behind the journey enabled by data, technology and strategy Erik Hjelt AI CFO
Slide 17: Financial targets 2026-2028
Financial targets 2026-2028 Growth Customer satisfaction Profitability Risk management Average annual growth of total Net Promoter Score (NPS) Average annual growth of Loan to Value (LTV), % revenue, % FFO/share, % Target: Target: Target: Target: 5-7% > 65 3-5% < 45% Lumo’s objective is to be a stab
Slide 18: How to achieve financial targets
How to achieve financial targets Growth Profitability Risk management • Further improvement in occupancy + Increasing revenue • Retained FFO to pay loans and/or for investments • Positive rental growth + Moderate improvement in net rental yield • Selling non-core properties • Integration of the acqu
Slide 19: How We Approach Financing
How We Approach Financing Maintaining IG rating Actual/ Q4 2025: Baa2 (stable) Moderate leverage ratio Policy: LTV<45% Actual/ Q4 2025: 42.3 Conservative yet flexible interest Policy: 50-100% rate risk hedging Actual/ Q4 2025: 99% Unencumbered assets Policy: > 60 Actual/ Q4 2025: 76.7 No currency ri
Slide 20: Diverse sources of funding and balanced maturity distribution
Diverse sources of funding and balanced maturity distribution 1% Sufficient liquidity Loan portfolio Upcoming Total available liquidity 514 M€ distribution financial All loans 3,332 M€ arrangements Cash and cash equivalents 181 M€ Bonds 1,645 M€ 49% • Bridge facility take-outs 50% Financial assets 5
Slide 21: Delivering the best customer experience
Delivering the best customer experience Janne Ojalehto Executive Vice President, Housing
Slide 22: Research-proven link between customer experience and rent premium
Research-proven link between customer experience and rent premium 52% 65% Companies that invest 78% of tenants are of customer churn in customer experience of tenants show willing to pay is driven by can achieve up to a increased loyalty more for a better experience- 15% rental or after a positive c
Slide 23: What basic factors our customers value the most?
What basic factors our customers value the most? We wanted to know and we asked from 4,000 current and potential customers “I want the renting “I would like to process to be easy browse my options and quick” and get comparison” “Price per value “Location and public should be in line transportation w
Slide 24: What creates premium value?
What creates premium value? We wanted to know and we asked from 4,000 current and potential customers “Neighbours and “Cleanliness” “Feeling of being safe” neighbourhood is nice” Select the right customers – it is a balance between occupancy expectations and time consumed Lumo Capital Markets Day 20
Slide 25: How do we meet the expectations?
How do we meet the expectations? Our core value “Happy to Serve” shows in everyday interaction and employee satisfaction score is high • We systematically train our people and partners • Lumo Service Center working 24/7 resolving customer issues • AI assisted platform crunching data from service cen
Slide 26: Three key metrics
Three key metrics #1 when comparing admin + marketing / revenue NPS is very high and we still see room for improvement Fastest sales cycle from termination to new contract Lumo Capital Markets Day 2026 26
Slide 27: Core expertise inhouse and scalability outsourced
Core expertise inhouse and scalability outsourced Inhouse Outsourced • Resident management • Maintenance and • Sales cleaning • 2nd line customer • Scalable sales services resources • Renovation • Churn detection and management win back actions • 1st line customer services You build for 100 years bu
Slide 28: Seamless customer journey enabled by data, technology and AI
Seamless customer journey enabled by data, technology and AI Tuomas Kaulio Executive Vice President, Data and Technology, CTO
Slide 29: How data and technology enable Customer Experience & Operational Excellence
How data and technology enable Customer Experience & Operational Excellence Technology is used to enable Lumo business improvements Lumo’s Lumo has Lumo uses new Lumo’s Lumo is prepared processes are identified technologies to Architecture is to invest in AI and highly digitalised several business i
Slide 30: Lumo's AI footprint is substantial already today
1. Lumo’s AI footprint is substantial already today 2. AI use cases in development phase resolve real business problems 3. Technology enablement - It’s not just AI Lumo Capital Markets Day 2026 30
Slide 31: What AI can be used for?
What AI can be used for ? A general framework *) where AI is good at Forecasting Classification Anomaly Process Analytics detection automisation Optimisation Knowledge Management Process Optimisation AI Service and Customer Daily Aid Experience Development Information Testing Content Customer Retrie
Slide 32: Lumo's AI footprint today
Lumo’s AI footprint today AI solutions in use in Lumo Knowledge Management Process Optimisation Service and Customer Daily Aid Experience Development Lumo Capital Markets Day 2026 32
Slide 33: Lumo's AI footprint today
Lumo’s AI footprint today AI solutions in use in Lumo Machine learning Information security AI optimised heat (ML) based Anomaly detection controlling pricing tool AI-based energy consumption Knowledge Management Process Optimisation optimisation M365 Copilot studio AI powered real-time Service and
Slide 34: AI use cases in development
AI use cases in development Knowledge Management Process Optimisation Service and Customer Daily Aid Experience Development Lumo Capital Markets Day 2026 34
Slide 35: AI use cases in development
AI use cases in development Active development in implementation phase Increasing the use Apartment inspections and Improvement of of AI in analytics enrichment of property data pricing Invoice allocation and inspection Knowledge Management Process Optimisation Controlled expansion AI agents to of A
Slide 36: AI use cases in development
AI use cases in development Active development in implementation phase and in analysis or POC phase Increasing the use Apartment inspections and Improvement of of AI in analytics enrichment of property data pricing Invoice allocation and inspection Management of repairs Knowledge Management Process
Slide 37: Technology enablement - It's not just AI
Technology enablement - It’s not just AI Business improvements with traditional technology The quality and usability of Optimisation of field tasks property and product data Knowledge Management Process Optimisation Developing sales automation Service and Customer Improving customer Daily Aid 360-de
Slide 38: Summary
Summary Seamless customer journeys enabled by data, technology and AI Lumo’s AI footprint is substantial AI use cases in already today development phase resolve real business Lumo’s problems technology enablement - is not just AI …higher NPS, faster sales cycles, greater efficiency Lumo Capital Mark
Slide 39: Customer-centric portfolio renewal and growth
Customer-centric portfolio renewal and growth Ville Raitio Executive Vice President, Investments & Portfolio Management
Slide 40: Customer-centric portfolio renewal and growth
Customer-centric portfolio renewal and growth Our investment strategy: Disciplined growth in the strongest cities ESG & operational excellence as value drivers Portfolio value creation: Varma portfolio acquisition Lumo Capital Markets Day 2026 40
Slide 41: Investment selection aligned with the renewed strategy
Investment selection aligned with the renewed strategy Right homes in the right locations Which cities? Which micro locations? Largest ones with the most attractive • Public transportation long term population growth and • Leisure & culture urbanisation: Helsinki Metropolitan Area, Tampere and Turku
Slide 42: Growth to enhance FFO per share
Growth to enhance FFO per share Current emphasis on direct acquisitions Primary: Selective: Opportunistic: Direct acquisitions Portfolio intensification Project acquisition Selective growth opportunities Opportunities through zoning and Project acquisition directly from intensifying land use in exis
Slide 43: Our portfolio is well positioned for the strategy
Our portfolio is well positioned for the strategy More than 95% of portfolio value in growing cities and more than 80% in Helsinki, Espoo, Vantaa, Tampere and Turku, some opportunities for capital recycling 90 Helsinki region 85 Tampere region Espoo Other locations 80 Helsinki Turku region MDI Index
Slide 44: Strong contribution to sustainable urban living
Strong contribution to sustainable urban living Towards zero emissions in 2030 Carbon neutral energy use 1.2 Carbon-neutral energy use across the portfolio by 2030 (tCO2e/apartment) Target: 1 Carbon-neutral energy use across the property portfolio by 2030 0.8 Energy efficiency 0.6 Target: Energy sav
Slide 45: Operational excellence in our portfolio management: water metering
Operational excellence in our portfolio management Introducing water metering to 13,000 apartments Where we started? 365 The solution Water intensity (l/m3) 360 355 350 345 340 2023 2024 2025 What we seek to achieve? • Achieve up to 30% reduction in water consumption • Grow NOI - annual improvement
Slide 46: Varma portfolio provides profitable growth
Varma portfolio provides profitable growth • Accretive to FFO/share growth Indicative fair value breakdown, % • Highly attractive locations and apartments consistent with our strategy Helsinki region 75.6% Tampere region 17.9% • Significant scale to drive operational benefits Turku region 4.2% • We
Slide 47: Varma portfolio: Helsinki assets on map
Varma portfolio: Helsinki assets on map Railway Lumo Capital Markets Day 2026 47 Underground
Slide 48: Varma portfolio: Closer look at the micro locations
Varma portfolio: Closer look at the micro locations Espoo: Niittykummuntie 2C Tampere: Palatsinraitti 1 Turku: Itäinen Rantakatu 70 Construction year 2026 Construction year 2006 Construction year 1998 Apartments 64 Apartments 98 Apartments 61 Apartment sqm 2,590.5 Apartment sqm 5,583.0 Apartment sqm
Slide 49: Bringing One Lumo to life
Bringing One Lumo to life Katri Viippola Executive Vice President, People, Brand and Sustainability
Slide 50: From two brands to one unified brand
From two brands to one unified brand Consumer brand One unified corporate and consumer brand Corporate brand Lumo Capital Markets Day 2026 50
Slide 51: One brand – one value creation engine
~60,000 #1 57 residents private rental housing NPS brand in Finland (aided awareness, consideration, preference) One brand – one value creation engine 84% 5M 46 Residents’ perception Annual website eNPS of Lumo Homes as a visits responsible landlord Lumo Capital Markets Day 2026 51
Slide 52: Lumo will play an important role in Finnish society
Lumo will play an important role in Finnish society Vibrant cities and mobility of labour → Growth and wellbeing This requires safe, flexible and sustainable housing solutions → As One Lumo, we can contribute more strongly.
Slide 53: Bold shaper of urban living
Bold shaper of urban living
Slide 54: Freedom and flexibility for urban life
Freedom and flexibility for urban life
Slide 55: Always closest to the customer
Always closest to the customer
Slide 56: How we want to be known
How we want to be known Who we are The value we create How we deliver it Freedom and Bold shaper of Always closest to flexibility for urban living the customer urban life VALUE FOR SOCIETY VALUE FOR CUSTOMER AND INVESTORS VALUE FOR EMPLOYEES AND PARTNERS Lumo Capital Markets Day 2026 56
Slide 57: We create better urban living: Simply the right home
Mission Brand Promise Our Values We create better Simply the right home Happy to serve urban living Strive for success Courage to change Strategic focus area Seamless customer A truly customer-centric The most capable and Industry leading Strong contribution to journey enabled by data, portfolio re
Slide 58: Lumo