Slide 1: Managing Now Platform Demand
Managing Now Platform Demand Customer Success Best Practices
Slide 2: Agenda
Agenda What is platform demand management and why should you care? What is the best approach to managing platform demand? What can you do right now? What resources are available for additional information? 2 © 2020 ServiceNow, Inc. All Rights Reserved.
Slide 3: Platform demand management defined
Platform demand management defined ServiceNow Demand ServiceNow Demand ServiceNow Demand Platform demand management centralizes ServiceNow® requests and automates the investment decision process 3 © 2020 ServiceNow, Inc. All Rights Reserved.
Slide 4: The value of platform demand management
The value of platform demand management Work on what matters most Quality of services and capabilities Stakeholder Enhanced Streamlined visibility and collaboration evaluation process alignment Quality of services and capabilities 4 © 2020 ServiceNow, Inc. All Rights Reserved.
Slide 5: Four best practice steps to manage platform demand
Four best practice steps to manage platform demand STEP 1 STEP 2 STEP 3 STEP 4 Create a demand Prioritize and Align demands and Use Agile intake model approve demands roadmap to practices to business outcomes increase velocity Demand Demand Demand 5 © 2020 ServiceNow, Inc. All Rights Reserved.
Slide 6: Step 1: Create a demand intake model
STEP 1 STEP 2 STEP 3 STEP 4 Step 1: Create a demand intake model Create a simple demand intake form to evaluate What? and triage demands. How? Encourage a user story format to articulate need and impact. Define stakeholder roles throughout the demand Who? management process. Determine a single syste
Slide 7: Step 2: Enhance, prioritize, and approve demands
STEP 1 STEP 2 STEP 3 STEP 4 Step 2: Enhance, prioritize, and approve demands 1 2 3 Evaluate effort, Prioritize Approve, deny, value, and risk or defer 7 © 2020 ServiceNow, Inc. All Rights Reserved.
Slide 8: Step 3: Align demands and roadmap to outcomes
STEP 1 STEP 2 STEP 3 STEP 4 Step 3: Align demands and roadmap to outcomes Strategic drivers/ Expected business Understand Inform stakeholders of the ServiceNow roadmap outcomes stakeholders’ business outcomes to anticipate demands for ServiceNow Platform ServiceNow team/ roadmap Demand Board Continu
Slide 9: Step 4: Increase delivery velocity using Agile practices
STEP 1 STEP 2 STEP 3 STEP 4 Step 4: Increase delivery velocity using Agile practices 2020Q1 2020Q2 2020Q3 2020Q4 Products/Programs Features/Projects Features/Projects Sprint 1 Sprint 2 Sprint 3 Sprint 1 Sprint 2 Sprint 3 9 © 2020 ServiceNow, Inc. All Rights Reserved.
Slide 10: What should you do next?
What should you do next? Review the demand management materials available on the Customer Success Center: • Success Checklist • Success Playbook • Success Quick Answer – Demand scoring Discuss your platform demand management process with your Platform owner. Plan to roll out or refine your platform
Slide 11: Contact us with your questions
Contact us with your questions best.practices@servicenow.com http://www.servicenow.com/success 11 © 2020 ServiceNow, Inc. All Rights Reserved.
Slide 12: Thank you
servicenow. Thank you
Slide 13: Customer Success Best Practices
Customer Success Best Practices ServiceNow’s Best Practice Center of Excellence provides prescriptive, actionable advice to help you maximize the value of your ServiceNow investment. Definitive guidance Created and vetted Proven to help you on a breadth of by experts transform with topics confidence