Sun Life Financial Inc. · TSX:SLF
Sun Life Financial — Investor Day (2024)
21 slides from Sun Life Financial's investor day presentation, 2024
Slide 1: Digital Leadership & Client Impact: Playing to Win
Digital Leadership & Client Impact Playing to Win
Slide 2: Laura Money, Chief Information and Technology Innovation Officer
LAURA MONEY Executive Vice-President & Chief Information and Technology Innovation Officer 2
Slide 3: Meaningful Client impact, efficiency, innovation & growth through Digital Leadership
• Exhibiting a strong track record of Digital Leadership in the financial services industry Meaningful Client • Continuing to invest in a modern tech stack that powers the end-to-end Client impact, efficiency, experience innovation & growth • Embedding a digital mindset and Client- centricity throug
Slide 4: Be a digital leader by embedding digital throughout the organization
DIGITAL Be a digital leader by embedding digital throughout the organization Strong digital foundations Path to win Delivering impact, efficiency, innovation & growth Drive impact at scale with digital Embed a digital mindset Modern tech stack Obsess about Client journeys and Client centricity throu
Slide 5: Embed a digital mindset and Client centricity
EMBED A DIGITAL MINDSET AND CLIENT CENTRICITY Our winning track record 4k+ 4/5 +85% employees delivering of employees believe Sun Life five-year increase in the digital capabilities, working creates a safe space to experiment percentage of employees who across ~500 agile squads1 with new ways of wor
Slide 6: Examples of impact on our path to win
EMBED A DIGITAL MINDSET AND CLIENT CENTRICITY Examples of impact we’re driving on our path to win Client-first and data-driven leads in Matching prospective Clients and Canada Advisors in Asia Higher quality leads driving better Reduced callback time to under 3 minutes in experiences and outcomes Vi
Slide 7: Deploying comprehensive data capabilities
We are deploying comprehensive data 360 Client journey capabilities that support Data quality Sun Life employees and Advisors to make data- Data accessibility driven decisions and Data culture & literacy enable our Client journeys 7
Slide 8: Modern tech stack to power Client experiences
MODERN TECH STACK TO POWER CLIENT EXPERIENCES Our winning track record 56% 91% 99.6% of all applications migrated to the of new solutions using APIs or availability for Client-facing cloud; on track for 77% by 20261, 2 real-time-driven integrations1 applications1 2 This statement is a forward-lookin
Slide 9: Modern tech stack: examples of impact
MODERN TECH STACK TO POWER CLIENT EXPERIENCES Examples of impact we’re driving on our path to win Benefits ecosystem Client experience Industry-leading APIs in the U.S. Seamless integration and value-add product offerings Making it easy to do business with us $300M+ annualized premium for Clients wi
Slide 10: Harness Client insights for solutions that matter
HARNESS CLIENT INSIGHTS FOR SOLUTIONS THAT MATTER Our winning track record 50+ continuous Client listening programs to understand our Clients’ needs 6 insights communities to gather real- time ongoing feedback from Clients, Advisors and Brokers 10
Slide 11: Client insights: examples of impact
HARNESS CLIENT INSIGHTS FOR SOLUTIONS THAT MATTER Examples of impact we’re driving on our path to win OneSun Financial Planning Sun Life MyRetirement Income Insight Solution Insight Solution 80% of Canadians feel more Cutting-edge, goals-based 40% of Canadians are First-of-its-kind, fully confident
Slide 12: Lead in GenAI for productivity & Client impact
LEAD IN GenAI FOR PRODUCTIVITY & CLIENT IMPACT Our winning track record Horizon 3 10 50+ Impacts to health and wealth GenAI deployments GenAI solutions in our being used by development pipeline 1000s of employees Horizon 2 Capabilities, leads and data 6k+ 35k Horizon 1 employees trained employees wi
Slide 13: GenAI: examples of impact
LEAD IN GenAI FOR PRODUCTIVITY & CLIENT IMPACT Examples of impact we’re driving on our path to win Global Client Contact Centre Medical Record Summarization New Advisor Coaching in Asia Productivity in U.S. & Canada Enables transformative Client 30% Launching this week, with a planned experiences, n
Slide 14: Humans + AI together
Humans + AI together For even greater Client impact 14
Slide 15: GenAI: our template for success
LEAD IN GenAI FOR PRODUCTIVITY & CLIENT IMPACT Our template for success Scaled adoption Change management Guardrails Partnership Humans in the loop Target high-value Training, tools, materials, Leverage existing Speedy ramp up and Maximize efficacy of business and Client and events that help governa
Slide 16: Setting winning objectives
SETTING WINNING OBJECTIVES CLIENT IMPACT1 EFFICIENCY1 INNOVATION & GROWTH1 #1 95% 50 Client satisfaction score2 in Canada and straight-through processing in Canada by 2028, new GenAI capabilities in 2025 Philippines by 2028 scaled to other markets Top 3 1M 5% Group Benefits Clients reaching us via C
Slide 17: Meaningful Client impact, efficiency, innovation & growth
• Exhibiting a strong track record of Digital Leadership in the financial services industry Meaningful Client • Continuing to invest in a modern tech stack that powers the end-to-end Client impact, efficiency, experience innovation & growth • Embedding a digital mindset and Client- centricity throug
Slide 18: Appendix
Appendix Sun Life | investor vay 18
Slide 19: Forward-Looking Statements
In this presentation, Sun Life Financial Inc. (“SLF” or “SLF Inc.”), its subsidiaries and, where applicable, its joint ventures and associates are collectively referred to as “we”, “us”, “our”, “Sun Life” and the “Company”. Reported net income (loss) refers to Common shareholders' net income (loss)
Slide 20: Use of Non-IFRS Financial Measures
Use of Non-IFRS Financial Measures The Company prepares its financial statements in accordance with international financial reporting standards (“IFRS”). This presentation includes financial measures that are not based on IFRS (“non-IFRS financial measures”). We report certain financial information
Slide 21: Endnotes
Endnotes Slide 5: 1 As of September 2024. 2 As of March 2024. Slide 8: 1 As of September 2024. Slide 9: 1 As of September 2024. Slide 11: 1 Sun Life Client Experience Monitor Survey 2022. 2 Sun Life Client Experience Measurement Program — Individual Clients only. 3 Majority of Canadians lack a finan