Eclerx Services Limited · NSE:ECLERX

Eclerx Services — Investor Presentation (June 2016)

18 slides from Eclerx Services's investor presentation, June 2016

  1. Slide 1: Corporate Presentation – FY16

    Corporate Presentation – FY16 Data | Domain | Delivery June 2016

  2. Slide 2: Agenda

    Agenda Company Overview Service Offerings eClerx Differentiators Financial Highlights Confidential eClerx – An ISO/IEC 27001:2013 Certified Company June 16 1

  3. Slide 3: eClerx at a Glance

    eClerx at a Glance Services partner of choice for innovative operations embedding deep domain, new technologies, and sophisticated analytics Processes and People Service Expertise Accolades  Incorporated in 2000  Digital Marketing Services: Providing  Finalist in four categories for NOA  Publicl

  4. Slide 4: A Brief History

    A Brief History Continuously Expanding Our Presence  Fourth ODC at Pune  Became the first  Sales presence in  Expanded in Airoli KPO listed on the Singapore  Won MAKE – Asia BSE and NSE  Fifth ODC at Airoli and India  Crossed turnover of (Navi Mumbai)  Won the QIMPRO award in INR 1,000 milli

  5. Slide 5: Skill and Scale – A Great Combination

    Skill and Scale – A Great Combination Equity Valuations Actuarial Services Demand Supply Forecast / Market Views Consulting / Benchmarking and Process Improvement Studies KPO Advisory Pharma Drug Launch Studies / Legal Outsourcing KPO eClerx Sweet Spot  Specialized domain Market Intelligence Statis

  6. Slide 6: Agenda

    Agenda Company Overview Service Offerings eClerx Differentiators Financial Highlights Confidential eClerx – An ISO/IEC 27001:2013 Certified Company June 16 5

  7. Slide 7: Our Service Lines

    Our Service Lines  This division’s clients include a number of the world’s pre-eminent commercial banks, investment banks, and money managers  Services to support financial transactions from trade closing through to settlement, clearing, and Financial exposure management Services  Reference data

  8. Slide 8: eClerx Financial Services

    eClerx Financial Services Operational Support across Asset Classes Utility Functions Trade Entry, Reconciliations, Tax Form Coding, Cost Basis, Tax Trade Support Tax Operations Exceptions Management Reclaims Affirmations and Confirmations Securities Trading Relationship Document Confirmations (Paper

  9. Slide 9: eClerx Digital Services

    eClerx Digital Services Analytics, Insights, Data Management Commerce and Content and Reporting  Customer  Reporting and Data Visualization  Content Management  Product  Digital Analytics and Optimization  Digital Asset Management  Supplier  Business Intelligence and  Search Services and De

  10. Slide 10: eClerx Cable and Telecom Services

    eClerx Cable and Telecom Services Quality Monitoring  In-house Monitoring and Analysis  Third Party Vendor Monitoring and Analysis  eCare Monitoring and Analysis KPIs: Call Center KPIs, CE, and eClerx is a  Call Optimization Projects Vendor Performance Management leading provider of technical su

  11. Slide 11: Agenda

    Agenda Company Overview Service Offerings eClerx Differentiators Financial Highlights Confidential eClerx – An ISO/IEC 27001:2013 Certified Company June 16 10

  12. Slide 12: Key Challenges and eClerx’s Response

    Key Challenges and eClerx’s Response Typical KPO Challenges eClerx Differentiators Demand Side Nature and Size of Engagements  Revenues are project-oriented  Processes supported are core to our clients’ businesses and non-discretionary and volatile  Long-term contracts (2-3 years) – predictable a

  13. Slide 13: Our Delivery Framework

    Our Delivery Framework  Focus on developing tacit institutional knowledge – Tacit product + industry knowledge and specific process training development People and – 20,000 training courses and tests covering products, process, systems, soft skills, and instruction checklists Knowledge  Reduce ‘pe

  14. Slide 14: Agenda

    Agenda Company Overview Service Offerings eClerx Differentiators Financial Highlights Confidential eClerx – An ISO/IEC 27001:2013 Certified Company June 16 13

  15. Slide 15: Financial Highlights

    Financial Highlights EBITDA PAT INR mm Revenue 13,547 3,630 5,272 9,745 2,557 3,646 8,520 3,480 2,297 6,424 1,716 2,365 1,598 2,120 4,952 1,224 1,586 3,661 2011 2012 2013 2014 2015 2016 2011 2012 2013 2014 2015 2016 2011 2012 2013 2014 2015 2016  Consistent growth in revenues and profits  Industry

  16. Slide 16: Revenue Demographics

    Revenue Demographics Currency Mix Geographic Mix FY16 FY15 FY16 FY15 ROW ROW 4% 4% GBP GBP 5% 8% Europe North North EUR USD, USD, 20% America, America, 12% 83% EUR 74% 76% Europe 68% 18% 28% Top 10 Client Contribution 87% 77% 2015 2016 Steady revenue quality across all risk parameters Confidential e

  17. Slide 17: Why eClerx?

    Why eClerx?  One among the largest third party KPO – focused firms in India  Highly specialized services based on deep domain proficiency in target industries  Deep and diversified relationships with highly referenceable blue chip client base  Multi-country resilient global services delivery mod

  18. Slide 18: Thank You

    This presentation contains forward-looking statements, inter-alia, to enable investors to comprehend company’s prospects and take informed investment decisions. This report and other statements – written and oral – that we periodically make, contain forward-looking statements that set out anticipate

eClerx Services — Investor Presentation (June 2016) on 6ix