Hdfc Bank Limited · NSE:HDFCBANK
Hdfc Bank — Marcellus Fifth Anniversary Conference (September 2023)
23 slides from Hdfc Bank's conference presentation, Sep 16, 2023
Slide 1: Presentation made at Analyst / Institutional Investor Meetings
CIN: L65920MH1994PLC080618 HDFC Bank Limited, Email: shareholder.grievances@hdfcbank.com Zenith House, Website: www.hdfcbank.com Opp. Race Course Gate no. 5 & 6, Keshavrao Khadye Marg, Mahalaxmi, Mumbai- 400034 Tel.: 022 - 3976 0000 / 07 / 12 September 16, 2023 BSE Limited National Stock Exchange of
Slide 2: Creating Ecosystem for Competitive Advantage
Creating Ecosystem for Competitive Advantage
Slide 3: Agenda
Agenda 1 Retail Lending: Industry First E2E Digital Offering Background: Evolution in Banking Environment…. Over 2 last 5 -10 years 3 4-Pronged Approach 4 Connecting the dots to create differentiation 5 What we created...changed the Landscape Key developments redefining the Indian Financial 6 Sector
Slide 4: Retail Lending: Industry First E2E Digital Offering
Retail Lending: Industry First E2E Digital Offering Home Loan Digital Solution … Complete End to End Personal Loan for NTB Open Market Customers … Express Car Loans … the Digital Loans against Mutual Funds …. … the Digital Loans Against Share …. Post the success of our 10 Second Personal Loans…. How
Slide 5: Background: Evolution in Banking Environment
Background: Evolution in Banking Environment…. Over last 5 -10 years Credit Bureaus were at Internet was there development stage however search engines were developing Credit Risk in bank was Consultants were trying to Cutting Edge connect dots on digital without much success No one in the Industry
Slide 6: 4-Pronged Approach
4 - Pronged Approach These 3 along with Savings account offers big opportunity to GROW through E2E Digital Solutions Technology Infrastructure Algorithm Based Solutions Automated Business Rule Engine for Credit approvals Underwriting Technology Analytical Skillset Expertise Infrastructure Inhouse Cr
Slide 7: Connecting the dots to create differentiation
Connecting the dots to create differentiation Process was Re-engineered Entire Process E2E with Few Clicks T Acts as Enabler to create End to End Digital Solutions e.g. 10 Sec Unsecured Loans, Loan against shares, Loan Against E Mutual Funds, Xpress Car Loans etc. C Turn Around Time H Improvement in
Slide 8: What we created...changed the Landscape
What we created...changed the Landscape Loan Against Shares E2E - ~80% Physical- ~20% Partial Digital - Unsecured Loans E2E - ~35% Physical, 4% ~61% Two-Wheeler Loans E2E - ~26% Partial Digital – ~ 72% Physical- ~2% Auto Loans E2E- ~24% Partial Digital ~26% Physical- ~50% • Retail Asset Portfolio ha
Slide 9: Key developments redefining the Indian Financial Sector
Key developments redefining the Indian Financial Sector ~90% ~62% ~80% ~60% 40%-70% ~50% While ~90% Car Approx 62% 80% of largest Overall Bureau Digital lending Deposit behavior buying journeys internet users digital payment coverage has 40-70% lower – 50%+ are below begin online, less (16 to 64 yrs
Slide 10: Changing The Way Consumers take Car Loans
Changing The Way Consumers take Car Loans Purpose 87,000+ • Targeting New to Bank Open Market Customers Happy Customers 31% New to • End to End Digital Bank Customers ₹ 8,200 Cr + Disbursed What’s New Zero paper; zero Bank statement through In principle approval in 5 mins; Video KYC account aggregat
Slide 11: Home Loan: leveraging on Mutual Strengths
Home Loan: leveraging on Mutual Strengths Retained organisational strength of HDFC Ltd and added strength of HDFC Bank Retention of model in which customer visits branch to sign Loan Agreement & take disbursement. • Quick Sanctions, Faster TAT (Huge Building on Builder Relationship Rich customer dat
Slide 12: Creating Home Loan momentum
Creating Home Loan momentum Two Notches higher momentum post merger. ✓ Higher Sales turnover Key Foundations of ✓ Better Road through Digital Penetration HDFC Bank Capitalising on Enhanced network in Tier 2 and Tier 3+ through Physical as well as Digital model. & Continue to build on these Foundatio
Slide 13: Thank You
Thank You Classification - Internal
Slide 14: Technology: Banking Beyond Tomorrow
TECHNOLOGY BANKING BEYOND TOMORROW
Slide 15: Technology Agenda
Technology Agenda 1 Systemically important Bank for India Technology investments driving growth 2 • Scale & Experience Building a bank with technology edge 3 • Infrastructure & Security • Applications, APIs and Analytics 4 Leveraging Digital Public Infrastructure 5 Lighthouse programs 6 Getting read
Slide 16: 60M+ customers engage through digital channels
Systemically important Bank for India ~monthly active customers 150M 60M+ customers engage hdfcbank.com What happens thru’ digital channels • 40M visitors; 100M+ visits in a month • 20M+ customers serviced/onboarded digitally • Amongst the top 10 bank • 40M+ customers execute 1B+ transactions websit
Slide 17: Technology investments driving growth
Technology investments driving growth - Our focus on tech transformation is reflected 26% 8.2% through our focussed tech investment strategy CAGR growth in Tech Investments for Tech Investments as a factor of Operating - A paradigm shift from modernization to the period FY19 to FY23 Expense in FY23
Slide 18: Building a Bank with Technology edge
Building a Bank with Technology edge Vision Status Four Pillars Core Always ON Modernization Perform@ Scale 5000 TPS on UPI API Cloud Middleware Banking as a Service 1400+ APIs; Pioneered; Google, Orchestration 30+ onboarding journeys enabled; 600K enabling cloud AWS & Azure; units per month native
Slide 19: Leveraging Digital Public Infrastructure
Leveraging Digital Public Infrastructure Indian Fintech revenues to grow 35% annually to reach ~$190B in 2030 Source: BCG analysis Aadhaar, DigiLocker Simplifying KYC; transactions Lending Stack Embedded into digital journeys 4M users monthly Underwriting AEPS transactions 25M monthly MooScore for l
Slide 20: Our Lighthouse programs
Our Lighthouse programs Pay Customer Engagement Distribution 3M users; 3X better engagement Digital distribution powering 2.0 vs past; one of the 3 payment 150K agent locations; apps to enable CreditOnUPI @GFF 30M engagements & interactions 30%+ Y-o-Y growth monthly touching 15M customers 1.5M merch
Slide 21: Getting Ready for Next 100M
Getting Ready for Next 100M Partnerships Partnerships Channels Channels Fully cloud native stack which allows bank to be active-active APIs Data Zero Trust Security Framework Data Core powered by Banking CoreCore Banking AI / ML Modernized apps that are Intuitive, Agile, Secure Bank that delivers ac
Slide 22: All New HDFC Bank Experience
HDFC BANK ALL NEW SANIMINE EXPERIENCE 1220 vat View Balance © cars se Deposits MI Loans” Pt a eo wi 15,905 7580 PayNow osteo GDB Payment Center
Slide 23: Forward-looking statements
Certain statements are included in this release proceedings in India and in other jurisdictions we and political conditions, instability or uncertainty which contain words or phrases, such as ‘will’, are or become a party to, the future impact of new in India and other countries which have an impact
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