eGain Corporation · NASDAQ:EGAN

eGain — Investor Presentation (August 2014)

17 slides from eGain's investor presentation, August 2014

  1. Slide 1: Omnichannel Customer Engagement

    Nasdaq:EGAN Omnichannel Customer Engagement August 2014

  2. Slide 2: Forward Looking Statements

    Forward Looking Statements Cautionary Note Regarding Forward‐Looking Statements. This presentation contains forward-looking statements, including, among other matters, statements about the expected benefits of the Company’s pending acquisition of Exony, statements about the Company’s market opportun

  3. Slide 3: Market trends

    Market trends  Omnichannel = Voice + Digital  Contact Center consolidation  Customer journey optimization 3

  4. Slide 4: Taking the effort out of Omnichannel

    Taking the effort out of Omnichannel eGain acquires Exony to create the leading customer engagement platform with best‐in‐ class contact center operational management and voice analytics capability July 30, 2014

  5. Slide 5: Acquisition Overview

    Acquisition Overview  About Exony – Founded in 2000, ~90 employees VC backed, HQ in UK – $15 million revenue for fiscal year ended Sep 30, 2013 – Cisco S+ partner and OEM provider – 80+ customers, primarily Fortune 500 and large service providers  Deal Terms – Purchase price $16 million, 50% cash

  6. Slide 6: eGain

    Social Apps Desktop Apps Mobile Apps Messaging Apps Process Interactions Analytics

  7. Slide 7: eGain + Exony

    eGain + Exony Social Apps KNOWLEDGE Mobile Apps Messaging Apps Process Interactions

  8. Slide 8: Combined Business Outlook

    Combined Business Outlook  Establishes market leadership – Accelerates goal to reach $100 million – Increase presence in B2C target markets – Enhance Cisco channel and partner investment  Extends product leadership – Voice + Digital channels – Collaboration, knowledge, management & analytics – Ext

  9. Slide 9: Synergies

    Synergies Criteria eGain Exony Combined Market Knowledge‐powered Voice management and Omnichannel engagement Leadership digital engagement operational analytics Geography 55% North America 90% North America Worldwide expansion 45% EMEA 10% ROW Partnerships Cisco & others Cisco Richer solutions for C

  10. Slide 10: Blue-Chip Clients Across Markets

    Blue‐Chip Clients Across Markets Financial Services & Manufacturing Retail Telecom Utilities Insurance 10

  11. Slide 11: Exony Blue-Chip Clients Across Markets

    Exony Blue‐Chip Clients Across Markets Financial Services Manufacturing Government & Healthcare Telecom & Insurance & Retail Utilities 11

  12. Slide 12: New CHAT Channel

    New CHAT Channel In addition to an existing phone channel 6% Reduction in call volume “We didn’t have Chat functionality before this project; this was a new initiative to add to our existing phone channel. This in turn has helped us reduce call volume.” - Manager, Health and Human Services East, Max

  13. Slide 13: Representative Exony Customer: Major North American Bank

    Representative Exony Major North Customer American Bank 6000 Agents migrated from legacy ACD silos 1600 Branches now on ‘Enterprise Shared Service’ platform 5% Optimization in agent headcount VIM was also chosen for its ability to remove multiple layers of distributed system complexity and to suppor

  14. Slide 14: Leading Engagement Solution Enhanced with Exony

    Leading Engagement Solution Enhanced with Exony Contact Center Infrastructure + CRM Web Customer Service Apps  Web 2.0 Desktop  Omnichannel Routing  Unified Customer History  Common Knowledge Base + EXONY  Omnichannel Reporting  Management Analytics 14

  15. Slide 15: Omnichannel Engagement Platform

    Omnichannel Engagement Platform

  16. Slide 16: Contacts

    Contacts: Charles Messman, VP of Finance Phone: +1 408-636-4500 Email: iregain@egain.com MKR Group, Inc – Investor Relations Todd Kehrli or Jim Byers Phone: +1 323-468-2300 Email: egan@mkr-group.com 16

  17. Slide 17: eGain Customer Engagement Hub

    eGain Customer Engagement Hub Rich applications | Robust platform | Smarter Collaboration eGain + Exony Customer Engagement Hub SOCIAL WEB MOBILE DESKTOP MESSAGING VOICE Social Virtual Assistant Virtual Assistant Case Manager Secure Messaging Consolidation Community Self‐service Self‐service Knowled

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