Slide 1: Not contractual, for information purposes only
The following slides are not contractual in nature and are for information purposes only as of June 2015. 1 ©2015, Lockheed Martin Corporation. All Rights Reserved.
Slide 2: Corrective Action Webinar: Containment Expectations
Corrective Action Webinar Topic 5 - Containment Expectations ©2015, Lockheed Martin Corporation. All Rights Reserved.
Slide 3: Agenda
Agenda • Webinars 1 – 4 Summaries • Webinar 5 Objectives • Definitions/Requirements • Containment Expectations of the Supplier • Containment Activities at LM Aero • Reference Documentation • Summary • Q&A 3
Slide 4: Summary of Previous Webinars
Summary of Previous Webinars: Corrective Action: Command Media Expectations • Webinar 1: Command Media Expectations – Documentation defining the Corrective Action System • Webinar 2: CA Internal Procedures and Expectations – Identification of Aero Codes, Standards, and Tools • Webinar 3: CAR Levels
Slide 5: Webinar 5: Containment Execution
Webinar 5: Containment Execution Definition: • Identify the actions required to stop the delivery of known OR suspect noncompliant products and prevent further impact to the customer from its use. • This will include, but not limited, to identifying the necessary steps for the proper identification,
Slide 6: Why is Containment Important?
Why is Containment Important? • Properly utilized containment practices can save the company: – Money – Time – Resources – And potentially save lives The longer it takes the greater the impact! 6
Slide 7: Objective of Containment
Objective of Containment • IAQG Defines the Objective of Containment: – To mitigate the impact of the problem, – Protect the customer operations and organization (stop the problem from getting worse) and – Verify that the problem does not degrade until the root causes are known. The expectation of t
Slide 8: AS9100 Requirements
AS9100 Requirements AS9100C 8.3 Control of Nonconforming Product states: Where applicable, the organization shall deal with nonconforming product by one or more of the following ways: e) by taking actions necessary to contain the effects of the nonconformity on other processes or products. AS9100 8.
Slide 9: QX Requirement
QX Requirement • The customer/LM Aero must be notified as defined in Appendix QX Section 2.2: – Notify Buyer, in writing, within 24 hours of potential or verified non-conformances impacting flight safety on items in transit or delivered to Buyer – Notify Buyer in writing within 5 days of all other p
Slide 10: Supplier Containment Expectations: Impact Assessment
Supplier Containment Expectations Impact Assessment • Scope the problem/nonconformance • Determine if issue is Safety of Flight • Assess the impact of discrepancy – Need correction or MRB assessment? – Use-as-is criteria / variance 10
Slide 11: Supplier Containment Expectations: Product Impact
Supplier Containment Expectations Product Impact • Isolate/segregate the nonconforming product • Quarantine the complete supplier value stream – WIP, stock, in transit, at LM, on delivered product • Clearly identify the suspect material or parts • Identify containment actions • Identify sub-tier r
Slide 12: Supplier Containment Expectations: Containment Closure
Supplier Containment Expectations Containment Closure • Record all containment actions • Revalidate the manufacturing process • Verify C/A measures are in place and working • Enhance process control methods once the revalidation is proved stable and capable. • Validate corrective action 12
Slide 13: Supplier Communication
Supplier Communication • Develop a Communications Plan • Identify & notify all impacted parties • Define the next steps / action plan • Release Supplier Disclosure Letter (SDL) if suspect or known nonconforming product was sent to LM Aero • Request help from Lockheed Martin as needed to get to the R
Slide 14: Containment Example #1
Containment Example #1 Problem: • Evidence of black topping, remarking and lead frame variation was noted on Non- Franchised Distributor procured Microcircuit used on C130 program. Containment: • Released Disclosure - XXXXX-NFD-XX-XXX • Stop Shipment • Purge all parts from satellite facilities with
Slide 15: Supplier Identified Nonconformance Containment Flow at LM
Supplier Identified Nonconformance Containment Flow at LM Supplier Disclosure Letter (SDL) released thru Supplier Portal • Containment Actions Identified • Supplier Disclosure Letter approved by Integrator • QE defines the action plan • QE adds an Issue in ICA to document SDL • Survey actions as nec
Slide 16: Product Validation Required
Product Validation Required • Product Validation Required (PVR) • In order to validate product at the supplier facility prior to next shipment(s), SQM will: – develop a PVR plan based on site rejections or supplier performance issues, as needed – document results of the PVR, once acted on, in SQM We
Slide 17: SDL – Survey Routing Process
SDL – Survey Routing Process 1. SDL Routing – “Verified” route to the Quality Survey Group for Action – “Potential” route to the SQM Integrator for Action – No changes to distribution for SDL Notification emails 2. Processes will be working concurrently by the following LM Groups – Quality Survey Gr
Slide 18: LM Identified Nonconformance Containment Flow
LM Identified Nonconformance Containment Flow • Vehicle / Non-Vehicle QAR • Determine if issue is repetitive • Issue added to ICA as needed • Material / Aircraft Survey initiated as needed • Folder Flag set as needed • RTV parts to supplier based on limitations of production needs • Determine if sim
Slide 19: Example ICA Issue
Example ICA Issue Integrated Corrective Action Issue Details ‘ Issue Details print close window Issue Detail Issue Number: 161519 g a Jat I: Tt d Jo Tt “TIO C ri ae CONntainment plan give the results A a - ins® AXX VALIDATION Ui accrcU to CU CCIVES SUC EGR NT ENCCHYNY IS GECWEN ONT Tat TIUSIT SAAN U
Slide 20: Quality Surveys Process
Quality Surveys Process The Survey System directs the overall action required to locate, inspect and document material, parts and aircraft which are suspected or known to have the same nonconformance. This includes all points of the production cycle at LM Aero sites: a. In stock and at receiving or
Slide 21: Quality Surveys Survey Requests
Quality Surveys Survey Requests Survey types are: Material Survey, Aircraft Survey, & Minor Variance 21
Slide 22: Quality Surveys (AC-3085) Survey Requests
Quality Surveys (AC-3085) Survey Requests Uninstalled Parts Material Survey Installed Parts Aircraft Survey Use-As-Is Minor Variance 22
Slide 23: Quality Surveys Survey Requests (LM internal)
Quality Surveys Survey Requests (LM internal) Varies by LM Aero Facility Ft Worth: By e-mail using Form 12428. Marietta: – Use the Marietta Material Survey Website – Submit F-35 Aircraft Survey or Minor Variance request by e-mail using Form 12428. Palmdale: Accept No Verbal Order (AVNO) or email. Su
Slide 24: Quality Surveys Spares
Quality Surveys Spares Spares at Third Party Logistics (3PL) Warehouses • When a Material Survey affects spares at a 3PL Warehouse, the Logistics Item Manager will take action as directed by the survey. Delivered Spares • Ft Worth: Material Survey will identify known or suspected impact to delivered
Slide 25: Quality Surveys Delivered Aircraft
Quality Surveys Delivered Aircraft • If a survey investigation determines that delivered aircraft are nonconforming or may be nonconforming, the Survey Coordinator will take the following action: – F-16: Create a TCTO Request to inspect affected delivered aircraft. Submit by e-mail to Change Coordin
Slide 26: Watch Items
Watch Items A Watch Item is initiated through SQM Web Apps . The watch item notifies SQM/SCM of nonconformance and potential shortages. Informs all effected organizations of all know issues within the supply base. Do you have a methodology for notifying? 26
Slide 27: Program/Folder Flag
Program/Folder Flag Process Problem/Folder Flags - SQM Program Integrator or Technical Support Group designee will: – initiate a problem/folder flag to capture product in-transit to an LM Aeronautics site from a supplier, as required – ensure the problem/folder flag is entered in the appropriate SAP
Slide 28: Program/Folder Flag Options
Program/Folder Flag 5 Options for Folder Flags • Hold all receipts for Purchase Order • Hold all receipt for Purchase Order & Line Item • Hold all receipts for Material Number (P/N) • Hold all receipts for Vendor Number • Vendor Number & Material Number (P/N) Text should provide enough detail for th
Slide 29: Containment Example #2
Containment Example #2 Problem Statement • Indicator switch failed DITMCO testing at LM Aero. All part numbers in family affected. (CKXXXXX, CKVVVVVV, CKZZZZZ, …) Containment • Stop Shipment • Update Inspection Plan to 100% for gap <0.215” measurement • Quality inspection alert created requiring 100
Slide 30: LM Aero Expectations
LM Aero Expectations • Delivered hardware will meet or exceed its defined performance specifications • Keep noncompliant hardware off of the warfighter • To eliminate the impact • Resolve all nonconforming issues with the supply base • Control Sub-tier Suppliers Remember who we are working for! 30
Slide 31: Summary
Summary • Requirements: AS9100, Appendix QX • Defined the expectation of a suppliers containment process • Identified actions to contain nonconformances – Supplier Inventory, WIP, stock, in transit, at LM, on delivered product • Put in place the appropriate actions to stop the expansion of the probl
Slide 32: Reference Documents
Reference Documents • AS9100C Section 8.3 Control of Nonconforming Product • AS9100C Section 8.5.2 Corrective Action • Appendix QX • and LM Internal Requirements 32
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