Crawford & Company · NYSE:CRD.A
Crawford & — Investor Presentation (May 2009)
16 slides from Crawford &'s investor presentation, May 8, 2009
Slide 1: Working Together: 2009 Strategic Plan
WORKING TOGETHER: 2009 Strategic Plan Presented by Jeffrey T. Bowman, President & CEO April, 2009 Exhibit 99.1
Slide 2: Confidentiality Agreement / Forward Looking Statements
Confidentiality Agreement Forward Looking Statements: This presentation contains forward-looking statements, including statements about future financial condition, results of operations and earnings outlook of Crawford & Company. Statements, both qualitative and quantitative, that are not historical
Slide 3: Overview
Overview WORKING TOGETHER: Crawford Differenc e 2009 Financial Objectives Group Strategies for Achieving 2009 Objectives Business Unit Strategies for Achieving 2009 Objectives Summary - Jeffrey T. Bowman, President & CEO “ We intend to continue to build upon our operational improvements as we move t
Slide 4: Strategic Goals: 2009
Strategic Goals: 2009 - Leverage and grow Crawford & Company’s position as the world’s largest independent provider of claims solutions. Improve working capital management. Implement innovative, value-added solutions that drive quality and results. Become a premier employer.
Slide 5: Crawford Difference
WORKING TOGETHER: Crawford Difference Crawford Difference lives in our: Expansive global footprint Innovative technological solutions Fresh approach to our service delivery model Expertise of our employees; and Razor-sharp focus on consistently delivering industry-leading results to our clients. It
Slide 6: 2009 Financial Objectives
2009 Financial Objectives We remain globally focused on the four major financial objectives: Revenue Operating Earnings Earnings per Share Days Sales Outstanding (DSO)
Slide 7: Group Strategic Objectives
Group Strategic Objectives Execute global launch of The Crawford System of Claims Solutions to dramatize our competitive advantage, reinforce our industry leadership, and clarify our portfolio of businesses. Expand Key Account Management to improve sales and marketing initiatives to win more busines
Slide 8: Group Strategic Objectives, cont'd
Group Strategic Objectives , cont’d Implement Information and Communications Technology strategies to leverage technology gains to maximize operating efficiencies and improve data management. Continue successful rollout of Risk Tech within Broadspire Remain a target-driven organization that meets it
Slide 9: Crawford System of Claims Solutions
System of Claims Solutions System is most comprehensive global, integrated solution for all corporate, insurer, and re-insurer claims administration. SM
Slide 10: 2009 Business Unit Objectives: U.S. Property & Casualty
2009 Business Unit Objectives U.S. Property & Casualty Execute revised business model for U.S. Property & Casualty division, to include: – Introduce Crawford Command Center with performance dashboard technology that will drive central oversight of claims. – Implement client claims hubs to effectivel
Slide 11: 2009 Business Unit Objectives: International Operations
2009 Business Unit Objectives International Operations Implement service delivery to include technology integration and hub approach Establish a performance management process to enhance and align corporate objectives and employee objectives Expand our footprint in Continental Europe, Middle East an
Slide 12: 2009 Business Unit Objectives: Broadspire
2009 Business Unit Objectives Broadspire Develop new business with focus on TPA and stand-alone business Develop and implement systems to improve efficiencies and operating margin Improve claim resolution strategies and duration Deliver innovative solutions and results to achieve stronger, consisten
Slide 13: 2009 Business Unit Objectives: Legal Settlement Administration
2009 Business Unit Objectives Legal Settlement Administration Increase new client revenue and existing client penetration through expanded office network and sales force Leverage bankruptcy expertise to capitalize on anticipated increase in bankruptcy filings More efficient, cost-effective service d
Slide 14: Execution Strategy
Execution Strategy A relentless dedication to outstanding execution Each strategic action and intention translated into monthly, measurable, objectives and outcomes Systematic tracking of interim milestones better enables leadership control and proactive decision making Reinforce accountability, res
Slide 15: Summary of 2009 Objectives
Summary of 2009 Objectives In 2009, we will passionately execute and monitor each of our strategic objectives. – We will continue to be a target driven organization with a strong focus on meeting the financial goals we have set for ourselves. – We will ensure our plans are aligned with our customers
Slide 16: Questions?
Questions? Send to info@us.crawco.com