Banco Santander (brasil) S.a. · BMFBOVESPA:SANB3
Banco Santander (brasil) — 1Q24 Earnings Presentation
22 slides from Banco Santander (brasil)'s earnings presentation, Apr 30, 2024
Slide 1: Earnings Presentation 1Q24 BRGAAP
«> Santander Earnings Presentation 1Q24 BRGAAP April 30%, 2024
Slide 2: Disclaimer
Disclaimer This presentation may contain certain forward-looking statements and information pertaining to Banco Santander (Brasil) S.A. (“Santander Brasil") and its subsidiaries, which reflect the current views and / or expectations of Santander Brasil and its management regarding its business perfo
Slide 3: Strategy Update, 1Q24 Results Highlights, Takeaways
oA AS Santander = Ze — Sea » : Pinna Strategy Update 1024 Results Takeaways Highlights @ Santander 3
Slide 4: 1Q24 key figures
(+37% QoQ) (+41% YoY) (+1.8 p.p. QoQ) (+3.5 p.p. YoY)
Slide 5: Customer centricity
Customer centricity We are a digital bank with stores, available where, how and when the customer desires Principality Focus on becoming the primary bank for customers in their financial decisions +4% YoY 71% Loyal customers of loyal customers From payroll Continuously improving the customer experie
Slide 6: Santander Select
Santander Select Ambition of becoming the leading plataform for premium services in Brazil Total customers 1.4 million © +71% YoY © +5% QoQ 68 © +6 Yo Investment clients" (base 100) 158 156 120 100, Mar/22 Mar/23 Dec/23_ Mar/24 Consolidation of the investor customer base Customer Centricity Customer
Slide 7: Investments
Investments Expansion of the funding plan Customer funding growth (base 100) Net inflow 126 11 NPS 101 1Q22 1Q23 1Q24 Retail’ +86% in individuals YoY Investors increased” +10% YoY 82 © +11pts YoY Net inflow (R$ billion) a | |_| 1Q22. 1Q23 1Q24 Customer Centricity Customer base monetization ‘Sontande
Slide 8: Customer base monetization charts
61.7 67.6 72.0 53.9 Mar/22 Mar/23 Dec/23 Mar/24 3% -1% -4% -10% 205 -13% 159 SFN Santander 100 -0.4 -0.6 1Q22 1Q23 1Q24
Slide 9: SFN Santander market charts
SFN Santander -0.6 -0.8 Mar/22 Mar/23 Dec/23 Mar/24 Mar/22 Mar/23 Dec/23 Mar/24
Slide 10: Companies: ambition to be the bank of choice
Customer Centricity Customer base monetization Expansion of strategic businesses Companies Ambition to be the bank of choice for companies Potential to double the business, Services tailored to our customers’ growing with our customers complexity and sophistication Strengthening the customer service
Slide 11: Store as a convenience channel
90% of customers Reduction of 35% Decrease of 22% in use our App in stores visits calls per customer Resolution rate Material increase in Gen. Al and human 97% (+3 p.p.) chat usage (+12 p.p.) enhancing business Store as a convenience channel and part of a comprehensive multichannel offering Serves c
Slide 12: 1Q24 Results Highlights
1Q24 Results Highlights «> Santander 12
Slide 13: Net interest income
1Q24 x 1Q24 x (R$ million) 1Q24 1Q23 4Q23 1Q23 Client NII 14,457 4.1% 14,004 3.2% Product NII 13,810 3.7% 13,080 5.6% Volume 573,547 2.1% 537,400 6.7% Spread (p.a.) 10.01% 0.28 p.p. 10.24% -0.23 p.p. Market NII 333 n.a. -1,088 n.a. Net Interest Income 14,790 7.3% 12,916 14.5%
Slide 14: Expanded loan portfolio
Mar/24 x Mar/24 x (R$ million) Mar/24 Mar/23 Dec/23 Mar/23 Individuals 246,717 2.9% 228,735 7.9% Consumer Finance¹ 72,211 3.6% 67,133 7.6% SMEs³ 68,883 2.2% 61,957 11.2% Corporate³ 137,542 -1.5% 142,490 -3.5% Total4 525,353 1.7% 500,314 5.0% Private securities and guarantees 128,667 1.8% 104,749 22.
Slide 15: Funding from clients
Mar/24 x Mar/24 x (R$ million) Mar/24 Mar/23 Dec/23 Mar/23 Demand deposits 37,484 -8.5% 36,891 1.6% Saving deposits 57,093 -1.8% 58,650 -2.7% Time deposits 374,283 0.6% 328,574 13.9% Repo products¹ 18,016 -16.6% 19,120 -5.8% Real Estate (LCI) and Agribusiness 79,713 2.1% 64,574 23.4% (LCA) credit no
Slide 16: Fees
1Q24 x 1Q24 x (R$ million) 1Q24 1Q23 4Q23 1Q23 Cards 1,238 -5.3% 1,196 3.5% Current Account Services 851 -0.5% 819 3.8% Insurance Fees 951 -7.0% 756 25.9% Credit Operations 583 2.8% 471 23.9% Securities Brokerage and 394 -17.0% 333 18.4% Placement Asset Management and 368 3.9% 349 5.2% "Consórcios"
Slide 17: Quarterly improvement in LLP and positive outlook on cost of risk
Quarterly improvement in LLP and positive outlook on cost of risk for the year - Allowance for loan losses and cost of risk NPL Formatio extraordinary events case in Wholesale R$ million 4.5%! 2 : 4% 4.3% aor? ee rittta 11,000 ! | 6,7651 ; > 5,980 5,618 6,043 7,699 7,162 aH -934 s\n -869 1Q23 2Q23 3
Slide 18: NPL at controlled levels, highlighted by Individuals segment
NPL at controlled levels, highlighted by the performance in the Individuals segment NPL Ratios 15-90 days 90 days in Corporate & SMEs! 6.5% 5.9% — ; 5.6% 5.2% 5.1% 5.5% 5.3% . . . 5.0% 4.99 ° ae ‘e— Lindividuats a 4.8% o% —_—_—e——_.____, , I Total 4.5% SMEs 42% 4.0% 3.8% ae I Corporate 9 ! o—__.»—__
Slide 19: General expenses
1Q24 x 1Q24 x (R$ millions) 1Q24 1Q23 4Q23 1Q23 Administrative 2,436 -14.2% 2,461 -1.0% Personnel 3,059 3.6% 2,777 10.2% Total Expenses 5,495 -5.1% 5,237 4.9% Depreciation and Amortization¹ 802 1.2% 759 5.7% Total General Expenses 6,297 -4.3% 5,997 5.0%
Slide 20: Managerial income statement
1Q24 x 1Q24 x (R$ million) 1Q24 4Q23 1Q23 4Q23 1Q23 Net Interest Income 14,790 13,780 7.3% 12,916 14.5% Fees 4,886 5,007 -2.4% 4,332 12.8% Total Revenues 19,676 18,787 4.7% 17,248 14.1% Allowance for Loan Losses -6,043 -6,837 -11.6% -6,765 -10.7% General Expenses -6,297 -6,582 -4.3% -5,997 5.0% Othe
Slide 21: Takeaways
Takeaways « Santander 21
Slide 22: Takeaways: quarter highlights and expectations
«Santander Takeaways - Quarter highlights and expectations L Consistent revenue growth, showing a positive outlook throughout 2024 Cost of risk keeps improving, with adiversified and profitable portfolio Strategic businesses maintain a positive trend and consistent with our strategy New commercial m
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