Intrum Ab · OMXSTO:INTRUM
Intrum Ab — Intrum Justitia — Investor Day (2007)
27 slides from Intrum Ab's investor day presentation, 2007
Slide 1: Thomas Feodoroff, Regional Managing Director, Intrum Justitia Finland
Thomas Feodoroff, 55 Regional Managing Director Intrum Justitia Finland • Joined the company 1978 • MD Finland 1983 • Regional Managing Director for Finland, and the Baltic States (Estonia, Lithuania, Latvia) & Acting Regional Managing Director for Visegrad (Poland, Czech Republic, Slovak, Hungary)
Slide 2: President of the Republic of Finland
Tarja Halonen President of the Republic of Finland
Slide 3: Credit 1910 acquisitions history
Credit, 1910 acquired by Jönköpings Juridiska Byrå, 1978 acquired by Justitia, 1980 acquires Tietoperintä, 1996
Slide 4: Overall information
Overall information • 270 specialists in five offices (Helsinki, Tampere, Jyväskylä, Oulu, Turku) • Year 2005 revenues 33.5 MEUR • Approx. 11,000 suppliers (clients) • Leading CMS company, approx. 56% of all assignments • Market share 34% (turnover is the biggest in industry)
Slide 5: Market potential
Market potential • Population 5.3 million • 240,000 companies • Of which micro enterprises 190,000 • 306,000 inhabitants with remarks • 32,000 companies with remarks • Bankruptcies 2,285 in year 2006 The market is much larger than we earlier expected
Slide 6: Cases 2005 based on Collectors Associations data
Cases 2005 based on Collectors Associations data Aktiv Others Kapital 6% 10% Lindorff Intrum 28% 56%
Slide 7: Cases 2002–2005 based on Collectors Associations data
Cases 2002–2005 based on Collectors Associations data 1,400,000 2002 2003 2004 2005 1,200,000 1,000,000 800,000 600,000 400,000 200,000 0 Intrum Lindorff Aktiv Kapital Others
Slide 8: First ISO-certified collection company in the world
First ISO-certified collection company in the world What does ISO-certificate give a company? • Structure • Less mistake • Easier to educate • Better feedback • Creditability
Slide 9: ISO-9001: 2000 certificate
ISO-9001: 2000 certificate • Ensures co-operation as agreed • Efficiency – Economy • No errors in collection services which are produced • Clear measurements and surveillance for all services • Development of the services • Separation of the client funds
Slide 10: Acquisition Tietoperintä in 1996
Acquisition Tietoperintä in 1996 • Became number one • Expanded our service range • Got offices in 8 cities • Tietoperintä’s revenues EUR 6,892 M • Intrum Justitia’s revenues EUR 5,886 M
Slide 11: Regional development: Finland, Estonia, Latvia & Lithuania
Regional development Finland, Estonia, Latvia & Lithuania SEK M 500 Revenues EBIT 400 300 200 100 0 2000 2001 2002 2003 2004 2005 2006
Slide 12: Turo Rytsölä, Customer relationship management
Turo Rytsölä Client Service Manager Customer relationship management = Additional Sales • Responsible for Additional Sales in Intrum Justitia Oy • Joined the company in 1998 • 20 years experience in sales and managing sales organisations CMD Helsinki 2007
Slide 13: Facts of CRM in Finland
Facts of CRM in Finland • 11,000 clients • ~400 clients in intensive CRM • ~400 clients responsible for 80% of turnover CRM in Intrum Justitia Finland is based on • Proactivity • Added sales orientation • Systematic • Segmentation • Documentation
Slide 14: Customer Care Services
Customer Care Services PAYMENT SALES MANAGEMENT CREDIT MANAGEMENT MONITORING Billing and Ledger Credit Policy Credit Decision Reminder Collection Debt Surveillance Prospecting Monitoring Legal Services Foreign VAT Refund intrum Dp justitia
Slide 15: Petri Willman, Payment monitoring
Petri Willman Branch Manager in Payment Monitoring Payment monitoring – expanding our market • Author in legislative literature • 10 years in Intrum Justitia’s service CMD Helsinki 2007
Slide 16: Developing client needs: outsourcing is a trend
Developing client needs The Greatest Competitor is Outsourcing is a trend "The conservatism of • Sales expansion our own clients" • Costs savings
Slide 17: Payment Monitoring
Payment Monitoring Sales Re- Interest Debt Files Invoicing Reporting Ledger minders Invoicing Collection
Slide 18: Conclusions
Conclusions • Intrum Justitia is a forerunner in development of RMS • We have a working solution for outsourcing the Payment Monitoring • Our invoicing volume is growing rapidly • Payment Monitoring will be our next success story in the outsourcing market
Slide 19: We can make a difference
We can make a difference e mA. e ee intrum | a justitia
Slide 20: Success story of Fair pay…please!
Success story of Fair pay…please! Whitbread 93/94 Round the World Race Target Group the Investors and CEOs/CFOs The Goal → Brand awareness, Stakeholder care, Relationship and Dialogue Sponsoring Ice Hockey Referees 2002 – Target Group → The Customers, Businesses, Authorities and Employees - The Goal
Slide 21: We care about customers
We care about customers • Customer Tent in the Market Square in the centre of Helsinki • Present for the 6th time in summer 2007 • Over 5,000 respondents and 20,000 visitors every summer
Slide 22: Third party between the seller and buyer
Third party between the seller and buyer Fair pay... please! • All parties should respect the contract of payment • Payment issues can and is worthwhile to agree, it is the benefit for everyone • Customer (debtor) relationship can be remained, no matter of the temporary payment difficulties
Slide 23: Success story of Fair pay…please!
Success story of Fair pay…please! Partners Employees Customers Authorities Media
Slide 24: The future
The future
Slide 25: Operational excellence
Operational excellence • Production best practice group to acknowledge the best processes and tools for pre legal collection • Agreed process model • All countries aligned with the model in the end of 2008
Slide 26: There are million invoices in Finland!
There are 450 million invoices in Finland!
Slide 27: We care about customers!
We care about customers! e mA. e ee intrum | a justitia