Eclerx Services Limited · NSE:ECLERX
Eclerx Services — Investor Presentation (June 2020)
17 slides from Eclerx Services's investor presentation, June 2020
Slide 1: Corporate Presentation FY 2020
Corporate Presentation FY 2020
Slide 2: Agenda
Agenda 01 02 03 04 Company Service eClerx Financial Overview Offerings Differentiators Highlights www.eclerx.com 1
Slide 3: eClerx Overview
eClerx Overview CUSTOMER OPERATIONS DIGITAL FINANCIAL MARKETS Global Leader in Process Management Deep Domain • Offices in the US, UK, India • Founded in 2000 We have in-depth knowledge in creating multi-client experiences, and Singapore • $200MM revenues as well as industry and product expertise ac
Slide 4: About eClerx
About eClerx Managing complexity while minimizing cost eClerx provides critical business operations services to over fifty global Fortune 500 league clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufactur
Slide 5: A Brief History
A Brief History • eClerx Bags Gold and • Software development Silver at Asia-Pacific teams appraised at • European Stevie Awards • Listed among 'Top CMMI 3 Outsourcing 200 under a Billion' • Purchased Two Four • eClerx’s in-house R&D • ‘100 fastest growing companies by Association award Consulting b
Slide 6: Global Sales Presence
eClerx Global Sales Presence Supporting London Operations Toronto New York Ireland France Hamburg Amsterdam in 50+ Philadelphia San Francisco Verona Fayetteville Countries Austin Chandigarh Mumbai Pune Phuket Singapore Australia Delivery Centres: Chandigarh | Mumbai | Pune | Fayetteville, N.C. | Ham
Slide 7: Agenda
Agenda 01 02 03 04 Company Service eClerx Financial Overview Offerings Differentiators Highlights www.eclerx.com 6
Slide 8: Our Service Lines
Our Service Lines eClerx eClerx eClerx Customer Operations Digital Markets eClerx Customer Operations uniquely improves eClerx Digital is the trusted partner of choice to For financial organizations across the world, customer experience and operational efficiencies the world’s largest global brands
Slide 9: eClerx Customer Operations
eClerx Customer Operations Operations Technology Data Analytics Customer Consulting Support Solutions and Reporting Experience Services Dispatch Robotics BI/ Data Management Digital Care/Chat Services Project/Program Management Day of Jobs Machine Learning / AI Digital Analytics Te
Slide 10: eClerx Digital
eClerx Digital Data Analytics & Digital Marketing Creative Management Insights Operations Services eClerx was founded on Gathering data is one We are the behind-the- We offer a full range of this service offering, and thing, but having time and scenes people for some of creative services – we are ex
Slide 11: eClerx Financial Markets
eClerx Financial Markets Transitioning, managing and transforming complex processes Derivative Trade Cash Securities Regulatory Compliance Support Operations and Data We manage complex processing while Domain knowledge and execution Delivering a scalable and cost-effective delivering best-in-class e
Slide 12: Agenda
Agenda 01 02 03 04 Company Service eClerx Financial Overview Offerings Differentiators Highlights www.eclerx.com 11
Slide 13: Value Proposition
eClerx Value Proposition DOMAIN EXPERTISE BEST IN CLASS DELIVERY • Complex + critical processes specific to industry • Strong program governance • Specialists in centralizing & standardizing disparate processes • Strict service levels fees at risk • Onshore client managers ensure strategic value • E
Slide 14: Agenda
Agenda 01 02 03 04 Company Service eClerx Financial Overview Offerings Differentiators Highlights www.eclerx.com 13
Slide 15: Financials
Financials Revenue (INR mm) EBITDA (INR mm) Profit After Tax (INR mm) 14,792 14,830 3,630 14,049 5,272 3,540 13,547 13,489 10 Years 4,877 10 Years 10 Years CAGR of 15% 4,065 CAGR of 11% 2,900 2,557 CAGR of 20% 9,745 3,646 3,480 3,562 3,702 2,297 2,283 8,520 2,090 1,716 6,424 2,365 1,598 2,120 4,952
Slide 16: Revenue Demographics
Revenue Demographics Currency Mix Geographic Mix FY19 FY20 FY19 FY20 GBP ROW ROW GBP 5% 6% North America 6% 8% North America 65% 68% USD EUR USD EUR 82% 12% 83% Europe 10% Europe 26% 29% Delivery Mix Managed Services FY19 FY20 FY19 FY20 Onshore Offshore FTE FTE Onshore Offshore 22% 78% Manage 73% Ma
Slide 17: Thank You
Thank You This presentation contains forward-looking statements, inter-alia, to enable investors to comprehend company’s prospects and take informed investment decisions. This report and other statements – written and oral – that we periodically make, contain forward-looking statements that set out