Canadian Tire Corporation, Limited · TSX:CTC
Canadian Tire — CIBC World Markets Retail and Consumer Conference 2011
24 slides from Canadian Tire's conference presentation, Feb 23, 2011
Slide 1: CIBC Retail and Consumer Conference
CIBC Retail and Consumer Conference C Canadian di TiTire R Retail t il T Template l t Glenn Butt August 2010 Executive Vice President, President Customer Experience and Automotive Canadian Tire Corporation, Limited 1
Slide 2: Forward-looking Information
F Forward-looking d l ki IInformation f ti This document contains forward-looking information that reflects management’s current expectations related to matters such as future financial performance and operating results of the Company. Forward-looking statements are provided for the purposes of prov
Slide 3: Strategic Priorities and 5 Year Financial Aspirations
Strategic Priorities 5 Year Financial Aspirations • Strengthen the core retail business and build the Retail Sales Growth 3-5% 3 5% Canadian Tire brand • Build a high-performing Consolidated Operating p g EPS 8-10% organization • Focus on productivity Retail Return on Invested improvements to drive
Slide 4: Automotive: Heritage Business
Automotive: Heritage Business 272 Gas Bars 478 Auto Counters 87 PartSource stores 5,500 Service 1,100 Express Auto Parts Bays deliveries a week CTR 4
Slide 5: Vision: Be Canada's Auto Authority
Vision: Be Canada’s Canada s Auto Authority • Superior customer experience • Timely availability of auto parts and tires • Industry-leading technology • Dominant auto accessory assortment We’ll get there by: • Investing in infrastructure capabilities across the business • Training and development pr
Slide 6: Our Team
Our Team Glenn Butt, EVP, Customer Experience and Automotive Allan MacDonald, Senior Vice-President, Automotive Jim McCown, Vice-President, Auto Parts Andrew Davies, Vice-President, Automotive Michael Ferris, Vice-President, Auto Service, Support and Operations B Bruce Allen, All P President, id t C
Slide 7: Growth Initiatives Automotive
Growth Initiatives 1 Automotive 1. A t ti IInfrastructure f t t (AI) 2. Project Accelerate 3. Tires 4. Accessories 5. Auto Service 7
Slide 8: 1. Automotive Infrastructure
1 A 1. Automotive t ti IInfrastructure f t t Initiative that will update our technology backbone • Improved automotive customer experience • p Improved and streamlined p processes • Enhanced speed through emergency auto parts shipped from PartSource • Superior product knowledge 8
Slide 9: 2. Project Accelerate
2. Project Accelerate Gets the right part to the right place at the right time Quicker Delivery Better Training and Tools E h Enhanced d Advertising Ad ti i 9
Slide 10: 3. Tires
3. Tires Access Tire Kiosks Assortment Reduced Special W it Time Wait Ti Od Orders Brands 10
Slide 11: 4. Accessories
4. Accessories An opportunity to grow share 11
Slide 12: 5. Auto Service – Biggest Growth Opportunity
5. Auto Service – Biggest Growth Opportunity 12
Slide 13: Automotive Support
Automotive Support A team of 30-plus Automotive Support Managers focused on delivering sales results and an outstanding automotive customer experience 13
Slide 14: Innovative Marketing Initiatives
Innovative Marketing Initiatives Marketing strategy highlights solutions rather than individual product: • Launch of the Canadian Tire Automotive Catalogue • New on-line parts lookup capability as well as on-line tire lookup • Field team will work closely with Dealers to execute new marketing initia
Slide 15: Reasons To Believe
Reasons To Believe • Focus on our heritage business • Organizational structure to support strategy – all automotive O assets under single leadership • Investments in our people people, technology and our processes • Enhanced reporting and measurements leading to greater accountability 15
Slide 16: Improving Customer Experience across CTC
I Improving i Customer C t Experience E i across CTC • Defined vision and purpose for the customer • Engaged our Dealers and store teams • Developed p traininggp programs g • Invested in technology enhancements Key Initiatives: • Customer Satisfaction Index / store audit program • In-store In store
Slide 17: Enhancing Customer Connection to Canadian Tire
Enhancing Customer Connection to Canadian Tire Customer-centric retailing and Concept renewal loyalty y y Smart store • Maximize understanding of how customers shop across the • Highlights heritage businesses enterprise • 35% of store network by end of 2011 • Dealer participation at 100% in 2011 • T
Slide 18: Automotive Future Store
A t Automotive ti Future F t Store St Drive-in Reception Area Branded Drive Drive-thru thru Oil & Lube 18
Slide 19: Automotive Future Store
A t Automotive ti Future F t Store St 19
Slide 20: Automotive Future Store
A t Automotive ti Future F t Store St 20
Slide 21: Automotive Future Store
A t Automotive ti Future F t Store St 21
Slide 22: Automotive Future Store
A t Automotive ti Future F t Store St 22
Slide 23: Dealers are Engaged
Dealers are Engaged 23
Slide 24: Questions?
Questions? For more information www.corp.canadiantire.ca/EN/investors p karen.meagher@cantire.com 24
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