McKesson Corporation · NYSE:MCK
McKesson — St. Joseph's Hospital Webinar (December 2013)
25 slides from McKesson's conference presentation, Dec 12, 2013
Slide 1: How to Make Analytics Executive Friendly and Actionable
Connected Care & Analytics How to Make Analytics Executive Friendly and Actionable Anuj Dhingra Director, Product Management Enterprise Intelligence McKesson Connected Care & Analytics
Slide 2: Strategic Management: Optimize the core business of healthcare
Connected Care & Analytics Strategic “To put it bluntly, there is an almost Management complete lack of understanding of Optimize the core how much it costs to deliver business of patient care, much less how those healthcare costs compare with the outcomes achieved.” Kaplan, R.S., and Porter, M.E.,
Slide 3: Business success requirements
Connected Care & Analytics Business success requirements Incremental and transformational improvement Reduce the incremental cost of care Reduce the effective cost of care Unit Cost System-wide optimization Decreases 10-20% 3-5% 3-5% typical 10% required to Top organizations annual savings stay comp
Slide 4: Maureen Paur, Director of Decision Support, St. Joseph's Hospital
Maureen Paur Director of Decision Support St. Joseph’s Hospital
Slide 5: Brief organizational overview Business Analytics Unit & Explorer How to attain
Brief organizational overview Business Analytics Unit & Explorer How to attain executive engagement with analytics How to build content to be executive friendly and actionable Content Overview Q&A
Slide 6: St. Joseph's Hospital organizational overview
431-bed- acute care facility located in Syracuse, NY ◦ Central New York region has population of approximately two million residents ◦ SJH is a teaching hospital with a College of Nursing ◦ Employs more than 3,700 FTEs and has more than 800 physicians representing a broad range of specialties SJ
Slide 7: Business Analytics Unit
Consolidated of all analysts throughout the organization Enabled a collective support and knowledge base Assigned analyst to each departmental Director Enabled support for large scale strategic initiatives Moved from a department that just produced reports into a department that facilitate
Slide 8: Goals for Explorer
Provide the management team with improved ability to monitor performance on key operational and quality metrics Introduce visual analytics to improve Executive adoption Expand organization use of analytics in day- to-day decision making Enable an easy ability to drill down to identify root c
Slide 9: Getting executives to buy-in
Getting executives to buy-in Easy to consume analytics Limited training needed Get their input for new projects Reliable and credible results Communicate the results of using Explorer
Slide 10: Building executive friendly and actionable content
Guided analytics ◦ Tell the story behind the numbers Visually appealing and ease of use Drilling down in graphs or charts Productive and efficient content builds Driving and supporting initiatives
Slide 11: Executive Dashboard
Configured from14 unique data sources generating 27 key performance metrics Updated monthly Provides CEO/Board level standard reporting for financial, quality, and executive Cascades & reports metrics performance at the individual departments (where possible)
Slide 12: Nursing Dashboard
Configured from 6 unique data sources generating 20+ key performance metrics Updated monthly Used McKesson Performance Analytics Clinical Analytics 4.0 data Cascades & reports metrics performance at the nursing units Shares some metrics with the Operational Dashboard
Slide 13: Scorecard Format - Collection of Graphical Tables
Scorecard Format - Collection of Graphical Tables ‘usity arm core’ ry WPortalty PPC ANRQPS! HAC —HCAMPS Agee 2013 Quality Scorecard Select the desired month end date using the slider: December, 2012 CMS Core Measures - Compliance Rate HCAHPS Patient Satisfaction - % Desired Response Core Messure Per
Slide 14: Patient Satisfaction
Patient Satisfaction Cover Page Scorecard Info Box Inpatient Press-Ganey patient satisfaction data is reported as the average percent responses of “Very Good” divided by the total responses for each question. All data is organized by survey receipt date Step 1: Select the time period of interest fro
Slide 15: Readmission Rates
Readmission Rates Cover Page Scorecard Info Box 30 Day inpatient readmission rates use the CMS definition. Data is limited to internal encounter data ‘so readmissions at other organizations is excluded from the analysis Step 1: Select AMI, Heart Failure ‘or Pneumonia AMI PN Step 2: Select the date r
Slide 16: Hand Hygiene
Hand Hygiene Cover Page = Scorecard P ‘Emergency Emergency Throughput Core ‘CPOE Hand PPC Info Box ° v ~ * — I Trend of Hand Hygiene Compliance 1. Compliance by Shift Go vy Hand Hygiene is reported as the percent 60% a J of cases where hand hygiene procedures 94.0% 100% & were successfully followed
Slide 17: Employee Satisfaction
Employee Satisfaction Cover Page WP Patient Info Box Qvrx Employee satisfaction data is reported as the average percent responses of "Agree" or "Strongly Agree” divided by the total responses for each question. All data is organized by survey receipt date. Step 1: Select the time period of interest
Slide 18: Emergency Patient Flow
Emergency Patient Flow Cover Page Scorecard IP Patient Satisfaction Emergency | Emergency Thr Core! CPOE Hand | PPC ~ InfoBox 2 v ~ x [Emergency Visits and LOS Ge ts sch Emergency length of stay - = AT represents the average time 5900 _ _ sarz__ S821 S800 sass so Bo from patient arrival to patient >
Slide 19: Core Measure Performance
Core Measure Performance Cover Page Scorecard —_IPPatient Satisfaction _‘EmergencyPatient Satisfaction Employee Satisfaction Emergency Throughput Core Measures Hospitalist CPOE Handlygiene —-Readmission PPC Info Box 1 Performance Trend by Measure Set Fitters # — Core Measure compliance is reported a
Slide 20: Potentially Preventable Conditions
Potentially Preventable Conditions Cover Page Scorecard. IP Patient Satisfaction Emergency Patient Emergency Thr Core! ures Ho: CPOE Hand Hygiene Readmission PPC bd Info Box Ov ~ * IPPC Rate Trend 1 Total Cost by PPC Status Potentially preventable Clostidium Dificlte Cots Decubitus Vleet Decubitus V
Slide 21: Hospital Acquired Conditions
Hospital Acquired Conditions Quality Scorecard = Harm Measures Info Box Step 1: Select the time period: BM 2008 = 2009 aM a0 aM 201 aM a2 aM cEmpty) Step 2: Select the HAC of interest Step 3: Mark the trend to see detailed in the summary table Step 4: Select below to change the summary table Service
Slide 22: Q&A
Q&A
Slide 23: Taking the Test Drive is Easy
Connected Care & Analytics Taking the Test Drive is Easy Go to Complete the form www.mckesson.com/explorertestdrive
Slide 24: Taking the Test Drive is Easy
Connected Care & Analytics Taking the Test Drive is Easy Receive e-mail with easy-to-use instructions Getting started with loaded templates
Slide 25: Contact Information
Connected Care & Analytics Contact Information Fabio Fornaro fabio.fornaro@mckesson.com 404-338-3693 Brad Wilson bradford.wilson@mckesson.com 404-338-3575
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