Standard Chartered Plc · LSE:STAN
Standard Chartered — CLSA Investor Forum 2017
10 slides from Standard Chartered's conference presentation, 2017
Slide 1: Retail Banking - CLSA Investor Forum
Retail Banking CLSA Investor Forum Karen Fawcett CEO, Retail Banking Group Head, Brand & Marketing
Slide 2: Important Notice
Important Notice This document contains or incorporates by reference “forward-looking statements” regarding the belief or current expectations of Standard Chartered PLC (the “Company”), the board of the Company (the “Directors”) and other members of its senior management about the strategy, business
Slide 3: Key messages
Key messages Strategy • Vision: Become best bank for affluent, emerging affluent & business clients • Full relationship approach, end-to-end digital with a human touch • Focus on ~60 core cities across 24 countries Progress • Commenced digital transformation journey end-to-end • Investing in payment
Slide 4: Full service Retail Bank with 9 million customers in 32 countries
Full service Retail Bank with 9 million customers in 32 countries Retail Banking H1’17 financial performance • Over 9 million individual and business clients % of $m H1’17 H1’16 YoY Group Operating income 2,396 2,316 3% 33% • ~1,000 branches and ~30,000 staff in 32 countries Operating expenses (1,72
Slide 5: Driving Retail returns and improving cost-to-income ratio
Driving Retail returns and improving cost-to-income ratio Client needs Best Ability to do Great, timely Instant proposition things myself sales advice processing Great service No mistakes Fewer, more City strategy productive WeServe Sales force skills Branch Branch Digital sales and disc
Slide 6: Priority performance is robust fueled by winning products
Priority performance is robust fueled by winning products Priority now 44% of Retail Banking income Premium expanding across key markets Acquired over 50,000 NTB Priority clients in H1 17 Targeting clients with higher revenue potential • Large market opportunity • A steady pipeline of clients to Pri
Slide 7: High quality customer leads driving growth
High quality customer leads driving growth Employee Banking New-to-Bank growing Successful alliances ~1.5x average revenue of personal client Over 20% of New-to-Bank client acquisition No. of Clients (‘000) 11% 193 174 H1 16 H1 17 Increased proportion of online sourcing Analytics for real-time, pers
Slide 8: Digital with a human touch
Digital with a human touch Faster, simpler and better Update of client information via mobile Digital automation to reduce paper and turnaround time Data Locker launch in UAE Past Future Personal Data Updates No. of Personal Data (monthly average) Updates Paper based on-boarding 3X Data 43% 90% 10%
Slide 9: Key messages
Key messages Strategy • Vision: Become best bank for affluent, emerging affluent & business clients • Full relationship approach, end-to-end digital with a human touch • Focus on ~60 Core Cities across 24 countries Progress • Commenced digital transformation journey end-to-end • Investing in payment
Slide 10: Q&A
Q&A 9