Loomis Ab · OMXSTO:LOOMIS
Loomis Ab — Investor Day (November 2012)
10 slides from Loomis Ab's investor day presentation, Nov 14, 2012
Slide 1: An effective way to increase margins in a mature market
Capital Markets Day London, November 14th, 2012 An effective way to increase margins in a mature market Patrik Högberg, Country President, Sweden,
Slide 2: Increasing margins in mature markets
Increasing margins in mature markets Culture Efficiency Value proposition Values Driving efficiency Differentiation • People at all levels through • Service • Focus • High quality • Integrity • Structure • Premium prices • Follow-up • Customized products 51
Slide 3: Swedish market – mature with potential
#1 Swedish market – mature with Position for more than 10 potential years Market characteristics • Deregulation • Banks have outsourced almost all cash handling • Consolidation • Five biggest banks have placed 20% all their ATM:s into one jointly 50% owned company – Bankomat AB Panaxia Loomis • In c
Slide 4: Multiple challenges historically
Multiple challenges historically 2005 2006 2007 • Large increase in • Staff not properly • Lack of focus in • Major customers lost number of educated internal processes • High employee turnover robberies and • No defined HR value lost processes • CIT blocked by • Threat from • Impaired quality • Mar
Slide 5: Focus on turn around activities
Focus on turn around activites Culture Efficiency Value proposition 54
Slide 6: Increasing margins in mature markets: Culture
Increasing margins in mature markets Culture • Loomis Business School • Performance Management Process • Good Decision Game • Educational efforts • Sustainability Report • Leadership development • People Service % Employee satisfaction index Integrity – corporate 80 values 70 • Code of conduct 60 •
Slide 7: Increasing margins in mature markets: Efficiency
Increasing margins in mature markets Efficiency • New tool for optimizing routes • Focus on improving efficiency • Specializing customer support • Benchmark project • Direct focus on each branch – reports directly to Country President Yearly increase/decrease in EBIT-margin • Continuous efficiency 7
Slide 8: Increasing margins in mature markets: Value proposition
Increasing margins in mature markets Efficiency Value proposition • Customer Satisfaction Index • Loomis Sales School • Pricing Project • Utilizing web as channel for sales • Sales opportunities initiated despite price war • Differentiation Customer satisfaction index established through % high qual
Slide 9: Strengthened position and increased margin
Strengthened position and increased margin Key-success factors Continuously identifying and eliminating A model for weaknesses at branch level improving Loomis’ Reducing costs at company level operations in mature From each branch to country head office markets Increasing market share with m
Slide 10: LOOMIS
N LOOMIS Managing cash in society.