Ing Groep N.v. · EURONEXT:INGA
Ing Groep — Investor Day (June 2022)
9 slides from Ing Groep's investor day presentation, Jun 13, 2022
Slide 1: ING Investor Update 2022: Tech & Operations
ING Investor Update 2022 Tech & Operations 13 June 2022
Slide 2: A leading digital bank
A leading digital bank With a scalable Tech and Operations foundation we grow our business at marginal cost % mobile interactions Customer base on One App in 2021 % of total 2021 customers 91% ~50% Costs under control Tech & Operations costs CAGR 2019-2021 in % of total 2021 costs* +0.3% ~40% * Expe
Slide 3: Scalable Tech & Operations is a key enabler of superior customer experience
Scalable Tech & Operations is a key enabler of superior customer experience Seamless digital experience Reusability Modularity Self service Designing and building Breaking up customer Easier onboarding and once, reuse in countries journeys, facilitating usage of modules locally and segments differen
Slide 4: Benefits of our scalable Tech foundation
Benefits of our scalable Tech foundation Our scalable Tech foundation Used by countries Benefits Proposition A Shorter time-to-market Reusable services and components Consistent high quality Banking Technology Platform (Touchpoint) Proposition B Increased productivity Private and public cloud Lower
Slide 5: Proven Tech capabilities enabling in-country scale
Proven Tech capabilities enabling in-country scale Banking Technology Platform ING private cloud OnePipeline (Touchpoint) Consolidating and standardising Developing and running common Rolling out tooling to support all infrastructure application components development, testing and releasing activiti
Slide 6: Benefits of our scalable Operations
Benefits of our scalable Operations Scalable operations driven by digitalisation and capability hubs Benefits Attract and retain talent Digi Index score* Automation and digitalisation End-to-end >75% by 2025 straight-through-processing (STP) versus 60% in 2021 Increased productivity Consistent high
Slide 7: Enabling a superior customer experience at reduced cost-to-serve
Enabling a superior customer experience at reduced cost-to-serve Automating and centralising Straight-through-processing Contact centers KYC activities ▪ Digitalising key customer journeys ▪ Digitalising client contacts ▪ Consolidating in hubs ▪ Measuring impact by NPS and cost ▪ Accelerating remote
Slide 8: Delivering value
Delivering value Seamless digital experience Shorter time-to-market A scalable Tech & Operations foundation Enabling a superior customer experience based on proven capabilities Consistent high quality Lower cost-to-serve We continue investing in our scalable Tech & Operations foundation while largel
Slide 9: Important legal information
Important legal information ING Group’s annual accounts are prepared in accordance with International Financial Reporting Standards as adopted by the European Union (‘IFRS-EU’). In preparing the financial information in this document, except as described otherwise, the same accounting principles are