London Stock Exchange Group plc · LSE:LSEG
London Stock Exchange — Investor Day (2023)
8 slides from London Stock Exchange's investor day presentation, 2023
Slide 1: Transformation
Transformation David Shalders & Triona O’Keeffe
Slide 2: LSEG's Wheel of Transformation - macro view
LSEG’s Wheel of Transformation - macro view 25 700 One LSEG 24,000 workforce 6 Global Ops Group Strategic Programmes live projects 6 sub-brands 120+ countries and Tech talent hubs Key themes Faster Go-To Market of New Indices Engineering / Ops capabilities Scalability Products and platforms Digital
Slide 3: LSEG's transformation - programme spotlights
LSEG’s transformation - programme spotlights Across our key themes, we will showcase 8* of our multi-year transformation initiatives: I Scalability II Customer III Resilience IV Change Excellence D&A Content eCommerce and Real-Time Data Process Excellence Transformation Digitisation Faster Go-To Mar
Slide 4: I Scalability
I Scalability D&A Content Transformation Faster Go-To-Market of New Indices Opportunity Opportunity We want to provide our customers with increasingly comprehensive data and insights – this also We want to offer our customers an improved customer experience with increased reliability, means expanded
Slide 5: II Customer
II Customer eCommerce and Digitisation Low-Touch Order Management and Billing Opportunity Opportunity Our support teams handle 2m+ customer touchpoints annually, and our goal is to ensure We issue 470k invoices each year. Moving sales processing to a new strategic platform will efficiency in every i
Slide 6: III Resilience
III Resilience Real-Time Data Infrastructure Optimisation and Cyber Security Opportunity Opportunity Cloud-based solutions offer greater flexibility and efficiencies for customers and LSEG, improving LSEG hosts infrastructure essential for the functioning of global financial markets. growth and cust
Slide 7: IV Change Excellence
IV Change Excellence Process Excellence Investing in our Talent Opportunity Opportunity Improve our customer service levels across the 2m+ annual customer touchpoints in Operations, Enhance our performance, innovation & competitive advantage in the market through our reduce manual handoffs and drive
Slide 8: Today's speakers
Today’s speakers David Shalders Triona O’Keeffe Chief Operations Officer Data & Analytics & Head of Integration Chief Information Officer LSEG Microsoft Partnership Technology Lead, Co-Chair LSEG WinTech (Women in Tech) Network David joined LSEG as Chief Integration Officer in November Triona joine