Integrated Research Limited · ASX:IRI
Integrated Research — Investor Day (March 2026)
40 slides from Integrated Research's investor day presentation, Mar 24, 2026
Slide 1: IR Investor Day – Beyond Observability Session Materials
Integrated Research Ltd >> ABN 76 003 588 449 Level 9, 420 George Street, Sydney NSW 2000, Australia ph: +61 (2) 9966 1066 | e: info@ir.com | w: www.ir.com IR INVESTOR DAY– ‘BEYOND OBSERVABILITY’ SESSION MATERIALS Sydney, 24 March 2026 – Integrated Research Limited Company, IR) (ASX: IRI), a leading
Slide 2: Beyond Observability: Powering Enterprise Intelligence in the AI Era
For personal use only ABOUT IR BEYOND OBSERVABILITY POWERING ENTERPRISE INTELLIGENCE IN THE AI ERA IR Investor Session 26th March 2026 2
Slide 3: Disclaimer
Disclaimer For personal use only SUM MARY INF ORMATION FORWARD LOOKING STATEMENTS NOT AN OFFER This do cume nt and the as soci ated transcr ipt (to geth er “th e The pres entation con tain s certain "forward-loo kin g s tatemen ts”. Th e The pres entation is fo r info rmation pu rpo ses on ly an d i
Slide 4: Beyond Observability: Session Agenda
BEYOND OBSERVABILITY: SESSION AGENDA For personal use only THE OBSERVABILITY OPPORTUNITY: HOW IR WILL DRIVE TOMMORROW’S ENTERPRISE PERFORMANCE Elie Shuggi, Chief Product Officer INSIDE PROGNOSIS: IR’S CORE INTELLIGENCE PLATFORM Michael Tomkins, Chief Technology Officer IR CLIENT PANEL: PROGNOSIS & T
Slide 5: How IR Will Drive Tomorrow's Business Performance
For personal use only HOW IR WILL DRIVE TOMMORROW’S BUSINESS PERFORMANCE Elie Shuggi, Chief Product Officer
Slide 6: The Observability Opportunity
THEABOUT IR OBSERVABILITY For personal use only OPPORTUNITY IR IS NOT A GENERIC ANALYTICS PLATFORM 5
Slide 7: IR Is an Observability Leader Embedded in Critical Infrastructure
THE OBSERVABILITY OPPORTUNITY ABOUT IR IR IS AN OBSERVABILITY LEADER WITH EXPERTISE BUILT ON For personal use only DECADES OF EXPERIENCE DEEPLY EMBEDED INTO CRITICAL PAYMENTS & COMMUNICATIONS INFRASTUCTURE 35+ 20M+ Trusted by Fortune 500 years of expertise UC&C Endpoints Man aged 600M+ companies tra
Slide 8: AI-Enabled Intelligence, Powered by Core Technology Prognosis
PROGNOIS THE OBSERVABILITY OPPORTUNITY For personal use only AI-ENABLED INTELLIGENCE, POWERED BY CORE TECHNOLOGY PROGNOSIS Our Observability solutions deliver business critical intelligence, on de m and across x3 product lines Collaborate Transact Infrastructure UC a nd CC Fi nancia l services NonSt
Slide 9: Autopilot On
For personal use only ON PILOT AUTO
Slide 10: Autopilot On
For personal use only AUTO AUTO PILOT PILOT ON ON
Slide 11: Observability Intelligence Is the Trust Layer of the AI Era
THE OBSERVABILITY OPPORTUNITY For personal use only YOU CAN ONLY TRUST WHAT YOU CAN OBSERVE: OBSERVABILITY INTELLIGENCE IS THE TRUST LAYER OF THE AI ERA 10
Slide 12: IR Is Moving Beyond IT, Extending Observability into Business Performance
THE OBSERVABILITY OPPORTUNITY IR IS MOVING BEYOND IT, EXTENDING For personal use only OBSERVABILITY INTO BUSINESS PERFORMANCE Typical Enterprise IT today IR TODAY IR TOMORROW Monitoring Observability Orchestration • Metrics orientated • Insights orientated • Action orientated IRIS AI IRIS AI • React
Slide 13: Turning Data into Performance
THE OBSERVABILITY OPPORTUNITY For personal use only TURNING DATA INTO PERFORMANCE
Slide 14: Expanding User Base and Multiplying Addressable Market
THEABOUT IR OBSERVABILITY OPPORTUNITY WE ARE LEVERAGING OUR EXPERTISE TO EXPAND For personal use only OUR USER BASE AND MULTIPLY OUR ADDRESSABLE MARKET Unified Payments Vertical Vertical Vertical Comms & & Infra n n+1 n+… Call Centers Business Unit IR TOMORROW IT IR TODAY IT Vertical 13
Slide 15: Building Our Product Development Muscle and Moving at Speed
THE OBSERVABILITY OPPORTUNITY WE ARE BUILDING OUR PRODUCT DEVELOPMENT For personal use only MUSCLE AND MOVING AT SPEED Ideate Measure Validate Launch Build
Slide 16: Leveraging Our Expertise to Develop New Product Concepts
THE OBSERVABILITY OPPORTUNITY LEVERAGING OUR EXPERTISE TO DEVELOP NEW For personal use only PRODUCT CONCEPTS Concep t Only A major bank shared their need for better end-to-end transparency around payment workflows. We’ve demonstrated a technical solution to this problem. We’re now exploring if we ca
Slide 17: Exploring New User Groups – Beyond IT
THE OBSERVABILITY OPPORTUNITY EXPLORING NEW USER GROUPS – BEYOND IT For personal use only Concep t Only During Black Friday, a major bank needed to share real-time payment data with their Merchants. This bank saw an opportunity to offer merchants valuable insights and remove internal bottlenecks. We
Slide 18: Recent ServiceNow Integration Catalyst Behind 5-Year US$2M Win
THE OBSERVABILITY OPPORTUNITY For personal use only HAPPENING NOW OUR RECENT INTEGRATION WITH SERVICENOW WAS THE CATALYST BEHIND A RECENT 5-YEAR USD$2M WIN. 17
Slide 19: Inside Prognosis: IR's Core Intelligence Platform
For personal use only INSIDE PROGNOSIS: IR’S CORE INTELLIGENCE PLATFORM Michael Tomkins, Chief Technology Officer
Slide 20: Inside Prognosis
PROGNOIS INSIDE For personal use only PROGNOSIS AI-ENABLED INTELLIGENCE, POWERED BY CORE TECHNOLOGY PROGNOSIS Our Observability solutions deliver business critical intelligence, on de m and across x3 product lines Collaborate Transact Infrastructure UC a nd CC Fi nancia l services NonStop e nvironme
Slide 21: Connected and Deeply Integrated in Complex Client Ecosystems
INSIDE PROGNOSIS Integrations For personal use only CONNECTED AND Observability DEEPLY INTEGRATED IN COMPLEX CLIENT Infrastructure Contact Centre Payments ECOSYSTEMS Call Collaboration Recording AI-first Security Voice Interoperable Accelerated Remediation Predictive Risk Detection 20
Slide 22: Scenario: High Value Payment Stalled Mid-Transaction
TRANSACT For personal use only SCENARIO: HIGH VALUE PAYMENT STALLED MID-TRANSACTION The Environment The Scenario • Large financial institution A VIP payment initiated through the bank's origination system stalls mid-flight. • Complex, multi-layered infrastructure, disparate systems and architectures
Slide 23: Solution: VIP Payments, Traced in Seconds
TRANSACT For personal use only SOLUTION: VIP PAYMENTS, TRACED IN SECONDS The Solution Prognosis generates an alert that surfaces the stalled payment in real time. The user can drill down, tracing its exact position across every stage of the transaction lifecycle to identify the point of failure, act
Slide 24: Scenario: Card Payments Drop During Peak Trading
TRANSACT INFRASTRUCTURE SCENARIO: For personal use only CARD PAYMENTS DROP DURING PEAK TRADING The Environment The Scenario • High-volume retail card payments environment During a peak trading period, transaction volumes on the payment switch begin to drop and error rates climb. • Millions of transa
Slide 25: Solution: See Everything in Real-Time
TRANSACT INFRASTRUCTURE SOLUTION: SEE EVERYTHING For personal use only IN REAL-TIME The Solution Prognosis surfaces the anomaly in real time across live dashboards, allowing the team to instantly see where in the environment the issue is occurring, drill into the root cause, and resolve it before th
Slide 26: Meet Iris, Your AI-Powered Prognosis Assistant
MEET IRIS For personal use only Your AI-Powered Prognosis Assistant Unlike generic AI assistants, Iris is built for observability. Natural language Chat-style interface Industry leading subject matter expertise 25
Slide 27: Scenario: Emergency Response Calls Fail
COLLABORATE SCENARIO: For personal use only EMERGENCY RESPONSE CALLS FAIL The Environment The Scenario • Large government agency During an emergency response event, a degradation in the UC&C environment begins silently affecting call • Complex Cisco based communication infrastructure quality and con
Slide 28: Solution: Root Cause Surfaced in Real-Time
Collaborate SOLUTION: ROOT CAUSE For personal use only SURFACED IN REAL-TIME The Solution Prognosis detects a degradation. The IT team leverage Iris, our Prognosis assistant, to quickly identify critical issues within the environment. and prioritize resolution. Iris analyses the data, provides a lis
Slide 29: Client Panel: Inside Prognosis and the Future of Observability
For personal use only CLIENT PANEL: INSIDE PROGNOSIS AND THE FUTURE OF OBSERVABILITY Ryan Brunette Kevin Norris Steve Lu Gemma Garkut Seni or Manager, Voice & Collaboration CTO, Head of Voice Infrastructure Manage r, LANcom Communi cations, Conduent MSK IR
Slide 30: Innovating to Win in the AI Era
For personal use only INNOVATING TO WIN IN THE AI ERA Ian Lowe, CEO and Managing Director
Slide 31: Inside Prognosis
PROGNOIS INSIDE For personal use only PROGNOSIS AI-ENABLED INTELLIGENCE, POWERED BY CORE TECHNOLOGY PROGNOSIS Our Observability solutions deliver business critical intelligence, on de m and across x3 product lines Collaborate Transact Infrastructure UC a nd CC Fi nancia l services NonStop e nvironme
Slide 32: Product Led Growth: Innovation Framework
For personal use only PRODUCT LED GROWTH: INNOVATION FRAMEWORK INTEROPERABILITY ACCELERATE AI-FIRST REMEDIATION IMPROVED IRIS + Operating efficiencies, data + Lower critical = BUSINESS PERFORMANCE Discover Better augmentation incident cost & business impact 31
Slide 33: AI-Powered Observability: Client Technology Ecosystem
AI-POWERED OBSERVABILITY For personal use only CLIENT TECHNOLOGY ECOSYSTEM Observability Clien t Tech Stack TELEMETRY, OBSERVABILITY PROGNOSIS AI TRANSACTION DATA Project Knowled ge & TRACE DATA Collaborate Management Base Discovery Raw data + context Transact Supp ort Harvested from + subject matte
Slide 34: AI-Powered Observability – Evolution
AI-POWERED OBSERVABILITY – EVOLUTION For personal use only Iris On Iris One to Advanced AI AI Observability Demand Always On many Discovery Remediation Infrastructure Automation Natural 24x7 Expanding the Layering other AI Model Language Agentic Iris user base data sources selection query tool AI-po
Slide 35: IR Is Moving Beyond IT, Extending Observability into Business Performance
IR IS MOVING BEYOND IT, EXTENDING For personal use only OBSERVABILITY INTO BUSINESS PERFORMANCE Typical Enterprise IT today IR TODAY IR TOMORROW Monitoring Observability Orchestration • Metrics orientated • Insights orientated • Action orientated IRIS AI IRIS AI • Reactive • Proactive • Predictive (
Slide 36: From Observability to Business Performance
FROM OBSERVABILITY TO BUSINESS PERFORMANCE For personal use only OBSERVABILITY METRIC • Call quality (MOS score) BUSINESS PERFORMANCE METRIC • Organisational communication analysis by business unit, territory… 35 Source: LinkedIn
Slide 37: Strategic Pillars for Product-Led Growth
STRATEGIC PILLARS FOR PRODUCT-LED GROWTH For personal use only PRODUCT-LED GROWTH Hybrid Expanding user New Products Flexible Pricing Technology base • Innovation • Market is evolving • Mirrors the strategy • Embedded value, framework for new to a hybrid of fixed of large enterprise incumbency produ
Slide 38: Trusted by the World's Leading Global Enterprises
TRUSTED BY THE WORLD’S LEADING GLOBAL ENTERPRISES For personal use only Tech | Telco BFSI Health | Gov | Edu Retail | Industrial Leading telco companies Leading USA banks Fortune 500 companies Leading large enterprises 37
Slide 39: In Summary
IN SUMMARY For personal use only • Product-led growth is driven by product innovation •IR is building new products via an innovation framework focused on helping clients improve business performance • IR’s AI product – Iris - is foundational: non-technical experience, expands addressable market • Th
Slide 40: Thank You
For personal use only THANK YOU