Ooma, Inc. · NYSE:OOMA

Ooma — Investor Day (September 2026)

84 slides from Ooma's investor day presentation, Sep 29, 2026

  1. Slide 1: Welcome to Our 2026 Investor Day

    Welcome to Our 2026 Investor Day SEPTEMBER 29, 2026

  2. Slide 2: Safe Harbor Statement

    Safe Harbor Statement This presentation contains forward-looking statements. All statements contained in this presentation other than historical facts, including our expectations regarding our business strategy and plans, potential market growth opportunities, technological or market trends, address

  3. Slide 3: Ooma

    Ooma [ˈümə] noun 1. Object Of My Affection 2. Cloud-based unified communications solutions 3. Services that deliver superior customer experiences 3

  4. Slide 4: Ooma Leadership Team

    Ooma Leadership Team Shig Hamamatsu Jenny Yeh Toby Farrand Dennis Peng Chief Financial Chief Legal SVP, Engineering & SVP, Product Officer Officer Operations Management Roy Calvo Chris Burgy Jim Gustke Robert Ferrer Eric Stang SVP, Customer SVP, Corporate SVP, Marketing & SVP, Business Chief Executi

  5. Slide 5: Ooma Today

    Ooma Today Multi-tenant SaaS platform ADJUSTED REVENUE* EBITDA* Telephony, Messaging, Video, and more $307 million $44 million +17% +68% > 1.4 million core users 1,444 employees and contractors ANNUAL EXIT RECURRING RECURRING NON-GAAP HQ: Sunnyvale, CA REVENUE* GROSS MARGIN* $299 million 72% Founded

  6. Slide 6: Strategy

    Strategy Provide leading communications and related services that deliver advanced features, superior ease of use, and uncommon value to businesses and consumers worldwide 6

  7. Slide 7: Ooma's Evolution: A Trajectory of Innovation

    Ooma’s Evolution: A Trajectory of Innovation RESIDENTIAL Telo Rated #1 by Consumer Reports UCAAS Several Acquisitions Office Rated #1 by IT Professionals POTS REPLACEMENT 45+ Partner Resellers Recognized for Strategy Leadership WHOLESALE by F+S 2600Hz Acquisition Adopted by Service Titan 2003 2014 2

  8. Slide 8: Creating Value in Our Target Segments

    Creating Value in Our Target Segments CUSTOMER NEED WHY OOMA Communicate in new and Curated feature set for SMBs, Small Business more efficient ways plus easy installation/use, Communications + Portray a bigger business image great value, and support 8

  9. Slide 9: Creating Value in Our Target Segments

    Creating Value in Our Target Segments CUSTOMER NEED WHY OOMA Communicate in new and Curated feature set for SMBs, Small Business more efficient ways plus easy installation/use, Communications + Portray a bigger business image great value, and support Reduce costs Differentiated M2M features POTS + +

  10. Slide 10: Creating Value in Our Target Segments

    Creating Value in Our Target Segments CUSTOMER NEED WHY OOMA Communicate in new and Curated feature set for SMBs, Small Business more efficient ways plus easy installation/use, Communications + Portray a bigger business image great value, and support Reduce costs Differentiated M2M features POTS + +

  11. Slide 11: Creating Value in Our Target Segments

    Creating Value in Our Target Segments CUSTOMER NEED WHY OOMA Communicate in new and Curated feature set for SMBs, Small Business more efficient ways plus easy installation/use, Communications + Portray a bigger business image great value, and support Reduce costs Differentiated M2M features POTS + +

  12. Slide 12: Strategic Priorities

    Strategic Priorities BUSINESS SEGMENT PRIORITIES OVERALL BUSINESS PRIORITIES Dramatically grow AirDial by winning Craft leading solutions carrier and other resale partners for targeted segments Extend our leadership Build scale through cost-effective serving SMBs through focus on AI UCaaS acquisitio

  13. Slide 13: Agenda

    Agenda Corporate Strategy Eric Stang Market Perspective Elka Popova AirDial Thad White, Chris Burgy UCaaS Dennis Peng, Rob Ferrer 2600Hz Chris Burgy Residential Jim Gustke Financial Metrics Shig Hamamatsu Acquisitions, Closing Remarks Eric Stang Q&A, Followed by Lunch Management Team, Elka Popova 13

  14. Slide 14: Elka Popova, Frost & Sullivan

    Elka Popova, Frost & Sullivan Elka Popova Vice President, Connected Work Frost & Sullivan (Toronto) INDUSTRY EXPERTISE ✓ Founder and leader of Frost & Sullivan’s UCaaS and Cloud Collaboration Connected Work practice covering: UC Systems and Endpoints ✓ UCaaS CPaaS ✓ CPaaS SIP trunking and cloud-conn

  15. Slide 15: UCaaS Market, Global, 2024-2031

    15 UCaaS Market, Global, 2024-2031 AI Is Enhancing UCaaS Value Propositions; POTS Replacement is an Urgent Priority © 2026 Frost & Sullivan. All rights reserved. This document contains highly confidential information and is the sole property of Frost & Sullivan. No part of it may be circulated, quot

  16. Slide 16: Growth Drivers

    16 Growth Drivers UCaaS: Growth Drivers, Global, 2026-2032 Driver 1–2 Years 3–4 Years 5–6 Years Scalability, rapid feature access, lower capex, and outsourced High High High management will sustain cloud communications migration. Communications modernization is central to digital High High High tran

  17. Slide 17: Revenue and Unit Shipment Forecast

    17 Revenue and Unit Shipment Forecast UCaaS: Revenue and Installed Seats Forecast, Global, 2023–2031 Revenue CAGR (2024–2031)= 6.8% Installed Seats CAGR (2024–2031) = 8.5% 50.0 250.0 45.0 40.0 200.0 Installed UCaaS Seats (Million) 35.0 Revenue ($ Billion) 30.0 150.0 25.0 20.0 100.0 15.0 10.0 50.0 5.

  18. Slide 18: Agentic UCC AI Adoption—Global

    18 Agentic UCC AI Adoption—Global Agentic AI is mostly in trials, not production: 58% are still watching or piloting in 2026. By 2029 the center of gravity moves to deployment, with multi-use-case adoption nearly doubling from 15% to 29% and the watching group collapsing to 7%. Agentic UCC AI Adopti

  19. Slide 19: Preference for Single Integrated Platform with Common AI Technologies

    19 Preference for Single Integrated Platform with Common AI Technologies—Global and by Region Platform consolidation is near-consensus, with 84% globally agreeing they will choose a single integrated platform for AI across calling, meetings, messaging, and contact center. Preference for Single Integ

  20. Slide 20: Investments in Specialty POTS-Replacement Solutions

    20 Investments in Specialty POTS-Replacement Solutions More than half of surveyed organizations plan to adopt or increase investments in next-generation solutions replacing specialty POTS lines. Clearly, there is a sense of urgency resulting from deregulation and copper retirement around the globe.

  21. Slide 21: Ooma AirDial Best Practices Recognition: Capitalizing on the POTS-Replacement Opportunity

    21 Ooma AirDial Best Practices Recognition: Capitalizing on the POTS-Replacement Opportunity • Frost & Sullivan estimates that there are approximately 12 million POTS lines in the US that need to be replaced with next-generation solutions. • Ooma AirDial is purpose-built for mission-critical analog

  22. Slide 22: Platform and Products

    Platform and Products POTS REPLACEMENT Thad White VP, Emerging Products 22

  23. Slide 23: POTS Replacement Is Different from UCaaS

    POTS Replacement Is Different from UCaaS COMMON APPLICATIONS REQUIREMENTS • Battery back-up • Cellular connectivity • Network redundancy Elevators Fire Alarm Panels Security Panels • Modem support • Alarm protocols (Contact ID, Pulse, SIA) • T.38 fax • Auto ringdown COMPLIANCE • NFPA72 fire alarm PB

  24. Slide 24: AirDial Is Owned and Built by Ooma

    AirDial Is Owned and Built by Ooma • Analog FXS ports Layer 1 • Battery back-up AirDial • LTE+ broadband Device • Line supervision • Firmware updates • Registration, call routing, e911 AirDial Layer 2 • Number porting and PLATFORM ADVANTAGES Cloud Call management Control • Media handling and alarm C

  25. Slide 25: AirDial Differentiation: Multi-Path Redundancy

    AirDial Differentiation: Multi-Path Redundancy Property Managers Choose AirDial LTE Ethernet/ One property manager deployed LTE >1600 lines across 250+ properties AirDial ✓ Simultaneous data transfer over Another property manager saved two networks 50% on telecom costs ✓ Seamless failover across bot

  26. Slide 26: AirDial Differentiation: Notifications and Alerts

    AirDial Differentiation: Notifications and Alerts Healthcare Chooses AirDial A multi-state healthcare organization deployed 760 lines across 300 locations ✓ Persistent VPN connection for One collection of treatment clinics active monitoring uses AirDial for fax machines in ✓ Extensive range of alert

  27. Slide 27: AirDial Differentiation: Remote Device Management (RDM)

    AirDial Differentiation: Remote Device Management (RDM) Retailers Choose AirDial A rural lifestyle retailer installed >1,600 lines at 800 locations in 47 states ✓ Portal for monitoring, customization, Retailers using AirDial include luxury goods and analytics brands, sporting goods, pharmacies, fast

  28. Slide 28: AirDial Differentiation: Installation/Project Management

    AirDial Differentiation: Installation/ Project Management Schools and School Districts with Ooma* Schools Choose AirDial Over 800 schools and school districts have chosen AirDial A school district is currently replacing ~1,100 POTS lines across 142 sites ✓ Project planning for large deployments ✓ Tr

  29. Slide 29: Ooma AirDial and Phoenix Senior Living

    Ooma AirDial and Phoenix Senior Living 29

  30. Slide 30: AirDial Product Innovation

    AirDial Product Innovation HARDWARE Carrier Carrier 1 2 Dual Box Dual Modem FedRamp Early Start 5G High Density REMOTE DEVICE MANAGEMENT MANAGE E X PA N D E S TA B L I S H Mixed deployments Proactive monitoring Automated diagnosis across Telo, Office, Connect, of device/ and remediation for and othe

  31. Slide 31: Sales and Marketing

    Sales and Marketing POTS REPLACEMENT Chris Burgy SVP, Corporate Development 31

  32. Slide 32: Market Opportunity

    Market Opportunity Business & Government-Grade Local Exchange Switched ~8M Access Lines – June 2025 US Total (50 States + DC): 8,507,000 Lines Business and government-grade switched access lines still in service in the US • Mix of life-safety equipment, modem-based devices, fax and voice • Forced sh

  33. Slide 33: Market Is Heating Up

    Market Is Heating Up POTSTracker.com Tracks New POTS Shutdown Announcements 33

  34. Slide 34: Go-to-Market Strategy

    Go-to-Market Strategy WHY OOMA MULTI-FACETED ROUTES TO MARKET WINS PARTNERS Tier 1 carriers • Best-in-class solution • Strong R&D investment CLECs and wholesalers • Significant experience and scale in VoIP Next-gen aggregators ~60% of bookings • Highly flexible partnership models Other UCaaS compani

  35. Slide 35: New AirDial Carrier Partner: Telus

    New AirDial Carrier Partner: Telus A national carrier partnership that expands AirDial in Canada WHY WE WON SCOPE TIMING End-to-end solution ~300,000 lines to be Contract signed; launch converted by Telus planning under way Flexibility in the Business Solutions service delivery chain Dual-phase: US

  36. Slide 36: AirDial Economics

    AirDial Economics . SOLD ON CONTRACT TWO REVENUE STREAMS SELLING EFFICIENCY 3 yr ~$25 45+ Ooma target, per line per month, typical term; some at five years reseller partners subscription* Low churn and sticky once Recurring service revenue Partners carry most of installed non-GAAP gross margin the s

  37. Slide 37: Platform and Products

    Platform and Products UCaaS Dennis Peng SVP, Product Management 37

  38. Slide 38: Ooma UCaaS Delivers

    Ooma UCaaS Delivers BUSINESS Business DID, 800#, Virtual Receptionist PRESENCE MULTI-MODAL Call, SMS/MMS, eFax, Conferencing, Meetings COMMUNICATIONS WORK FROM IP Phone, Desktop App, Mobile App, ANYWHERE Multi-ring, Ring Groups, Forwarding ADAPTABILITY Admin Portal, Regular Feature Updates ENHANCED

  39. Slide 39: Ooma Serves a Broad Range of Customers

    Ooma Serves a Broad Range of Customers OOMA BUSINESS UCAAS USERS OOMA OPERATES IN BY SIZE OF ACCOUNT* 30 COUNTRIES 200+ Users 100-199 Users 10% 5% Users in 36% Accounts 20-99 with 1-4 16% 100% = Users Users 534,000 Most users are SMB 14% 10-19 20% 45% of users are in firms with Users 10+ seats 5-9 M

  40. Slide 40: Ooma Targets Two Customer Types

    Ooma Targets Two Customer Types SMALL / MEDIUM BUSINESS • 1-200 employees, telephony centric • Professional services, industrial and main street businesses • Decision maker: Business owner • Motivations: Run more efficiently, improve customer experience, save money, available support ENTERPRISE • 50

  41. Slide 41: Ooma Office Makes It Easy for Customers

    Ooma Office Makes It Easy for Customers • Preactivated onboarding • Set up assistants • Wired and wireless phones, receptionist Easy to phones, paging systems Adopt and Available • Hundreds of agents standing by, in North • Desktop, mobile, and Use Helpful America and video apps, browser Support int

  42. Slide 42: Ooma Office and Optometric Management Group

    Ooma Office and Optometric Management Group 42

  43. Slide 43: Ooma Enterprise Gives Larger Businesses the Flexibility to Succeed

    Ooma Enterprise Gives Larger Businesses the Flexibility to Succeed Platform Flexibility Enterprise-Level Features Call center API-based integrations CRM integrations Custom call flows Flexible desk phone experiences Hybrid deployments Advanced reporting/analytics Customer Enablement Focused Applicat

  44. Slide 44: Ooma Enterprise and Renodis

    Ooma Enterprise and Renodis 44

  45. Slide 45: Investing for Leadership

    Investing for Leadership CUSTOMER AI CRM INTEGRATIONS ENGAGEMENT FEATURES SOLUTIONS WEB CONTACT CALLING US CALLER INFO POP Charlie Johnson Voice/text/web Easily-used interfaces Preview client profiles collaboration solutions Low-cost call Access records and log Call center transcription, search and

  46. Slide 46: Ooma CX (Call Center) – Coming This Fall

    Ooma CX (Call Center) – Coming This Fall WHAT IS IT COMMON USE CASES PRICING Customer support Call center functionality Inside sales and lead to queue, route, $49.95* per user/ response monitor, and track per month1 calls dynamically Appointments and scheduling OOMA CX FEATURES INTELLIGENT ROUTING R

  47. Slide 47: Ooma AI Strategy and Differentiation

    Ooma AI Strategy and Differentiation UNIQUE APPLICATIONS GREAT VALUE Novel applications suited Usage-based pricing with to SMB customers low upfront fixed charges Ooma Is Ideally Positioned Easy to set up, train, Multiple agents, each with and use to Leverage a clear use and value Customer Communica

  48. Slide 48: Current AI Solutions Generating Interest

    Current AI Solutions Generating Interest AVAILABLE IN PRO PLUS ($29.95*/USER/MO) EARLY INDICATIONS AI Accurate, searchable transcripts Transcriptions Evaluate customer intent Sales shift toward Pro/Pro Plus Recap what happened and what to AI Summaries do next Pro Plus take rate Understand what your

  49. Slide 49: AI Productivity Agent Bundle – Phase 1 Launching Now

    AI Productivity Agent Bundle – Phase 1 Launching Now1 STRATEGY Bundle of many agents designed to offer Priced primarily on usage so businesses every business a boost only pay for what they need Boost Your Sales Work More Efficiently • Lead Qualification Agent • Call Review Agent • Quote Follow-up Ag

  50. Slide 50: Sales and Marketing

    Sales and Marketing UCaaS Rob Ferrer SVP, Business Sales 50

  51. Slide 51: SMB UCaaS Is Sizeable and Growing

    SMB UCaaS Is Sizeable and Growing NORTH AMERICA FIRMS NORTH AMERICA BY EMPLOYEE COUNT BUSINESS LINES 100% = 7.8M Firms 57M Business Lines1 100-499 500+ 20-99 0.1M 0.02M 0.7M 2% 10-19 9% 21% 0.8M 22% CAGR1 11% Traditional 45% Over the Top VoIP 1-4 5-9 17% Employees 62% 1.3M 4.8M 33% Firms Cable/ Othe

  52. Slide 52: Marketing Strategy

    Marketing Strategy SMALL / MEDIUM BUSINESS The Solution You Can Main Message Trust for Small Business • Run your business from anywhere • Look more professional • Build stronger customer Sub-messages relationships • Save money • Easy to use with great support • Simple explanations Communication • Fr

  53. Slide 53: Marketing Strategy

    Marketing Strategy SMALL / MEDIUM BUSINESS ENTERPRISE The Solution You Can Your Partner to Craft Solutions Main Message Trust for Small Business to Your Needs • Run your business from anywhere • Right solution for your type of • Look more professional business • Build stronger customer • Improve you

  54. Slide 54: Driving Sales Growth

    Driving Sales Growth DRIVERS OF SUCCESS • Marketing activity Direct • Trained / motivated personnel Sales • Turnkey solution for each type of customer • Targeted solutions (e.g., verticals) • Recognized, trusted channel team • Channel enablement tools/systems Channel • Agents (sell) Sales • VARs (se

  55. Slide 55: Ooma Office Economics

    Ooma Office Economics STANDARD SERVICE TIERS ADD-ON SERVICES PRO PLUS AI Answering $14.99*/ mo $29.95*/ Service + usage • CRM Integrations, Team Chat mo • Hot Desking, Call Queuing • AI Features, and More $49.99*/ AI mo Receptionist + usage PRO $24.95*/ • Desktop App, Call Recording mo $15.00*/ AI P

  56. Slide 56: 2600Hz

    2600Hz Chris Burgy SVP, Corporate Development 56

  57. Slide 57: 2600Hz: The Modern Platform for the Future

    2600Hz: The Modern Platform for the Future UCaaS CPaaS CCaaS 2600Hz Mobile Desktop/Video Conferencing Customization / A.I. 100% API-Driven Multi-Tenant Architecture Low-Cost Operating Model Everything from server End user, admin, and back-office Low-cost cloud model orchestration to voice, video, se

  58. Slide 58: 2600Hz and ServiceTitan

    2600Hz and ServiceTitan Vincent Payen ServiceTitan SVP and GM of Pro Products

  59. Slide 59: Market Opportunity

    Market Opportunity TARGET MARKET MARKET DRIVERS MARKET SIZE • Legacy platforms (e.g. • Aging legacy platforms missing Broadsoft and Metaswitch) critical features Worldwide in scope • Fiber providers seeking to • Regulatory requirements and/or offer voice services ARPU opportunity driving fiber- prov

  60. Slide 60: Residential

    Residential Jim Gustke SVP, Marketing & Residential Sales 60

  61. Slide 61: Ooma Telo Is Rated #1

    Ooma Telo Is Rated #1 RATED #1 BY CONSUMER REPORTS Ooma Telo • PureVoice HD technology • DECT Handset and Mobile app • Freemium Business Model • Optional premier service for $9.99*/mo • ~723,000 subscribers and growing *Pricing excludes taxes and fees Source: Consumer Reports, 2024 61

  62. Slide 62: Residential Is a Sizeable Market

    Residential Is a Sizeable Market NORTH AMERICA WHAT HOME USERS WANT RESIDENTIAL PHONE LINES “My home phone 100% = 27M is always on …” CANADA USA “I like the “911 will always “I have a child at 5M 22M 35% convenience …” work …” home …” 30% 25% 20% 15% 10% 5% 0% Always had a Works during I like the I

  63. Slide 63: MyPhone: Built for Kids. Loved by Parents.

    MyPhone: Built for Kids. Loved by Parents. FOR KIDS • Simple Screen-free Calling • Trusted Circle • Party Line • Listen to Voicemails FOR PARENTS • Safe and Sound with 911 • Scheduled Quiet Hours • Call Logs • Easy Set Up 63

  64. Slide 64: MyPhone Market Opportunity

    MyPhone Market Opportunity U.S. HOUSEHOLDS WITH CHILDREN “Managing children’s 86% of (Millions) screen time is a day-to- parents day priority” 33.7M Source: 2025 Pew Research Center Organizations Promoting Reduced Smartphone Use and Screen Time: 20M Wait Until 8th Unplugged Smartphone Free Childhood

  65. Slide 65: MyPhone Social Influencer Video

    MyPhone Social Influencer Video 65

  66. Slide 66: StarDial: Phone Service for StarLink

    StarDial: Phone Service for StarLink NORTH AMERICA STARLINK SUBSCRIBERS 6M – 10M Ooma StarDial 3.2M 2.7M 1.8M Designed to Be Marketed Alongside StarLink Optimal sound quality from 2024 2025 2026 2030F PureVoice HD technology Source: New Street Research 2026, Ookla Data 2026, TMF Associates 2026, 203

  67. Slide 67: Ooma Telo Economics

    Ooma Telo Economics Copper Sunset Unbundling Cable Delay Smartphone Use Starlink Telo Telo Air 2 My Phone StarDial Retail $79.99 Retail $139.99 Retail $99.99 Retail $99.99 SERVICE: SERVICE: SERVICE: SERVICE: Free, just pay taxes/fees Free, just pay taxes/fees $7.99*/mo Free, just pay taxes/fees Opti

  68. Slide 68: Financials and Metrics

    Financials and Metrics Shig Hamamatsu Chief Financial Officer 68

  69. Slide 69: Financial Snapshot (as of 2Q FY27)

    Financial Snapshot (as of 2Q FY27) Growing Recurring Revenue Base with Accelerating Free Cash Flow and Adj. EBITDA Generation $332M to $333.5M $299M AERR (3) FY27 Total Revenue Guidance (1) YoY Growth of 25% 38% YoY Growth $30M Free Cash Flow (2) (4) (5) Business Subscription Revenue YoY Growth of 5

  70. Slide 70: Recurring Revenue Growth Provides Visibility and Consistency

    Recurring Revenue Growth Provides Visibility and Consistency TOTAL AND SUBSCRIPTION AND SERVICES REVENUE ($ in Millions) $332.0 - $333.5 $274 $257 $237 $216 $192 $169 $304 - $305 $252 $239 $222 $199 $176 $157 $12 $16 $17 $15 $18 $22 $27 - $30 FY21 FY22 FY23 FY24 FY25 FY26 FY27 (1) Guidance Subscript

  71. Slide 71: Increasing Mix of Business Subscription Driving Overall Revenue Growth

    Increasing Mix of Business Subscription Driving Overall Revenue Growth CORE SUBSCRIPTION REVENUE ($ in Millions) 63% 61% 58% 48% 53% 18% 44% Business Subscription 5-Year CAGR $145 $160 $128 $105 $85 $69 $83 $86 $88 $88 $87 $86 FY21 FY22 FY23 FY24 FY25 FY26 Business Residential Business Portion of To

  72. Slide 72: Premium Users Are Driving ARPU Growth

    Premium Users Are Driving ARPU Growth AVERAGE REVENUE PER USER (ARPU)(1) AND PREMIUM USERS MIX(2) $16.95 $15.99 $15.26 $14.24 $14.72 $13.41 72% 70% $12.46 66% 64% 62% 56% 53% FY21 FY22 FY23 FY24 FY25 FY26 2QFY27 ARPU Premium Users Mix Monthly ARPU 2QFY27: Business >$24, Residential ~$10 (1) ARPU is

  73. Slide 73: Growing Adjusted EBITDA & Free Cash Flow

    Growing Adjusted EBITDA & Free Cash Flow TRAILING 12-MONTH ADJUSTED EBITDA(1) AND FREE CASH FLOW(2) ($ in Millions) $44.4 $39.1 $33.9 $29.3 $26.5 $24.9 $30.3 $23.3 $20.8 $21.5 $19.7 $19.8 $20.1 $24.5 $22.1 $20.2 $20.5 $20.2 $19.3 $18.2 $12.3 $8.3 $6.1 $3.9 Q3FY24 Q4FY24 Q1FY25 Q2FY25 Q3FY25 Q4FY25 Q

  74. Slide 74: Long-Term Target Model (Non-GAAP)

    Long-Term Target Model (Non-GAAP) ACTUAL RESULTS TARGETS Mid-Term (% Revenue) FY 2025 FY 2026 Q2 FY27 (1-2 Year) Long-Term Subscription & Services 72% 72% 72% 72%-73% 75% - 78% Gross Margin Overall Gross Margin 62% 63% 63% 63%-64% 65% - 70% Sales & Marketing 27% 27% 24% 24%-26% 20% - 25% Research &

  75. Slide 75: Long-term Financial Target Roadmap

    Long-term Financial Target Roadmap Target Time Frame of 3 to 4 Years REVENUE BRIDGE ADJ. EBITDA MARGIN BRIDGE +$30M Increasing mix of 1% - 2% Business users with 2600Hz higher ARPU to drive and Other gross margin growth 1% - 2% G&A +$100M S&M 3% - 5% AirDial +$100M R&D 2% - 3% Gross 20% - Business >

  76. Slide 76: Projected Drivers of Shareholder Value

    Projected Drivers of Shareholder Value Goal: Grow Recurring Revenue Base with Accelerating Free Cash Flow and Adj. EBITDA Generation Durable UCaaS New Growth Profit & Free Subscription Growth Opportunities Cash Flow Growth New User Acquisition Large & Unique TAM for POTS Margin Expansion • Large, un

  77. Slide 77: Acquisitions and Closing Remarks

    Acquisitions and Closing Remarks Eric Stang Chief Executive Officer 77

  78. Slide 78: Primary Acquisition Strategy

    Primary Acquisition Strategy OBJECTIVES IDEAL TARGETS • Acquire customers cost-effectively • UCaaS providers serving SMB customers • Broaden S&M reach • Solid businesses that don’t need fixing • Synergy from shared R&D and Ooma scale • Some gaps is in features are ok • Accretive within a couple of q

  79. Slide 79: In Closing

    In Closing Leading with differentiated solutions Serving markets at inflection points Engaging big carriers and resale partners Accelerating profitable growth through acquisitions Leveraging our valuable customer base for enhanced profitability 79

  80. Slide 80: Creating Oomazing experiences to revolutionize markets

    Creating Oomazing experiences to revolutionize markets Thank you 80

  81. Slide 81: Q&A

    Q&A Note: Virtual participants may submit their questions using the ‘Ask a Question’ tab within the webcast player 81

  82. Slide 82: Appendix: Reconciliation of Adjusted EBITDA

    Appendix: Reconciliation of Adjusted EBITDA Q4FY23 Q1FY24 Q2FY24 Q3FY24 Q4FY24 Q1FY25 Q2FY25 Q3FY25 Q4FY25 Q1FY26 Q2FY26 Q3FY26 Q4FY26 FY 2026 Q1FY27 Q2FY27 Reconciliation of net income (loss) to Adjusted EBITDA: GAAP Net Income (loss) $ (417) $ (326) $ 271 $ 2,285 $ (3,065) $ (2,139) $ (2,137) $ (2

  83. Slide 83: Appendix: Reconciliation of GAAP Recurring Gross Margin to Non-GAAP

    Appendix: Reconciliation of GAAP Recurring Gross Margin to Non-GAAP Recurring Gross Margin FY25 Q1FY26 Q2FY26 Q3FY26 Q4FY26 Q1FY27 Q2FY27 GAAP recurring gross margin 70.2% 70.0% 69.9% 69.9% 70.7% 70.7% 70.0% Reconciling items: Stock-based compensation and related taxes 0.4% 0.3% 0.3% 0.3% 0.3% 0.3%

  84. Slide 84: Appendix: Calculation of Free Cash flow

    Appendix: Calculation of Free Cash flow (in thousands) Q4FY23 Q1FY24 Q2FY24 Q3FY24 Q4FY24 Q1FY25 Q2FY25 Q3FY25 Q4FY25 Q1FY26 Q2FY26 Q3FY26 Q4FY26 Q1FY27 Q2FY27 Net cash provided by operations $ 3,302 $ 1,284 $ 3,552 $ 1,929 $ 5,508 $ 3,585 $ 7,087 $ 8,092 $ 7,842 $ 3,703 $ 6,361 $ 6,923 $ 10,703 $ 6

Ooma — Investor Day (September 2026) on 6ix