Assicurazioni Generali S.p.a. · MIL:G
Assicurazioni Generali — Europ Assistance — Earnings Presentation (June 2015)
70 slides from Assicurazioni Generali's earnings presentation, June 2015
Slide 1: 15th Europeans and Holidays barometer
* You live, we care. 15th Europeans and Holidays barometer ! ! June 2015! © 2015 Ipsos. All rights reserved. Contains Ipsos’ Confiden;al and Proprietary informa;on and may not be disclosed or reproduced without the prior wriDen consent of Ipsos.
Slide 2: A set-up that is European, Barometric
A set-‐up that is... * You live, we care. 1 European Na;onally representa;ve samples interviewed over the phone 2 Barometric Precedence enables us to outline strong trends and spot emerging trends 3 and whose objec9ves are to Ø evaluate the holiday plans of European residents; Ø explore their mo;
Slide 3: Methodology
Methodology * You live, we care. • Study undertaken from 9 February to 23 March 2015 • Study conducted in a sample of 3,510 people residing in Europe: France: 503 Spain: 502 Belgium: 503 Austria: 500 United Kingdom: 500 Germany: 502 Italy: 500 Na9onally representa9ve samples of each country's popula
Slide 4: Contents
CONTENTS * You live, we care. In 2015, an upturn in holiday plans, but greater concern about the risk of an aZack p.5 1. For the first ;me in three years, summer holiday plans have picked up 2. Warm, sunny Europe remains the top summer des;na;on p.20 3. Easy holidays: Europeans preparing their holida
Slide 5: For the first time in three years, summer holiday plans have picked up
1 For the first 9me in three years, summer * You live, we care. holiday plans have picked up
Slide 6: Summer holiday plans of Europeans have increased
In 2015, the summer holiday plans of Europeans have increased, aSer a several-‐year decline and stagna9on in 2014 * You live, we care. Holiday plans in 2015 60% Compared to 2014 and 2013: + 6 points 6 Ipsos for Europ Assistance – Barometer on Europeans' Holidays – 2015 Edition
Slide 7: Increase related to holiday-makers who could not leave
This increase is related to holiday-‐makers who could not leave these last years because of the crisis. The share of holiday-‐makers who are used to going away several 9mes in the summer remains stable. * You live, we care. Do you plan to go away on holiday this summer, in other words between June
Slide 8: Holiday plans trend 2005-2015
This increase is related to holiday-‐makers who could not leave these last years because of the crisis. The share of holiday-‐makers who are used to going away several 9mes in the summer remains stable. * You live, we care. Do you plan to go away on holiday this summer, in other words between June
Slide 9: Holiday plans more consistent across Europe
ASer several years in which the gap between countries widened, holiday plans are more consistent across Europe in 2015. With the excep;on of Austria which is down slightly aYer a sharp increase in 2014 and the * You live, we care. United Kingdom which is stagna;ng, holiday plans have increased in al
Slide 10: Plans picked up, particularly in Belgium and Spain
ASer steadily declining for years, summer holiday plans have picked up, par9cularly in Belgium and Spain * You live, we care. Total Base: All n=4010 n=503 n=502 n=500 n=502 n=500 n=1003 n=500 Yes and you plan to go away several times 17% 17% 16% 22% 18% !" 12% #" 17% !" 16% #" 2014 17% 14% 15% 26% 1
Slide 11: Less likely to cut back summer holiday costs
In this more favourable context, European holiday-‐makers are less likely to plan to cut back their summer holiday costs this year * You live, we care. Please tell me in which of the following categories you are already cutting back costs or plan to cut back costs. Base: Everyone (4,010 respondents
Slide 12: Less likely to cut back holiday costs, by country
In this more favourable context, European holiday-‐makers are less likely to cut back their holiday costs * You live, we care. "First choice" Total Base: Everyone (4,010 respondents) n=4010 n=503 n=502 n=500 n=502 n=500 n=1003 n=500 Clothing 16% 15% 15% 10% 17% " 26% 11% " 18% 2014 17% 16% 17% 11%
Slide 13: More likely to set aside money for summer holiday
Europeans are also more likely to set aside money for their summer holiday than in 2014 * You live, we care. Currently, in this crisis period, summer holidays are a category... Everyone (4,010 Those who plan to go away on respondents) holiday this summer (2,386 respondents) You do not want to touch
Slide 14: Setting aside money for holidays by country
French, German and Bri9sh people are par9cularly more likely to set aside money for summer holidays than last year. * You live, we care. Currently, in this crisis period, summer holidays are a category... Base: Plan to go away on holiday this summer (2,386 respondents) #REF! You do not want to touch
Slide 15: A preserved holiday budget, up slightly
A preserved holiday budget, up slightly this year * You live, we care. Average budget for euro zone countries: Zone Spain, Italy, France, Belgium, Germany and Austria Compared to 2014: + €180 €2,390 + 8% Average budget for the 7 countries Euro zone countries and the United Kingdom EU 7 Compared to 2
Slide 16: Budget increasing in Northern Europe
A budget tending to increase in Northern European countries (Austria, Germany and especially UK) and staying the same or decreasing very slightly in Southern European countries (France, Italy, Spain) * You live, we care. What total budget are you thinking of devoting to your summer holidays in 2014
Slide 17: Summary of average budgets
Summary of 2014 average budgets: The average budget has decreased the most in Belgium, but with a decline that remains limited * You live, we care. Base: Plan to go away on holiday this summer Open question €URO Total ZONE Holiday-makers (6 countries) n=318 n=312 n=273 n=298 n=301 n=572 n=311 Averag
Slide 18: Outlook for summer 2015: more holiday-makers
Outlook for the summer of 2015 * You live, we care. An increase in the number of holiday-‐makers… § AYer several years of depriva;on due to the crisis, the share of Europeans that may go away on holiday has considerably picked up: 60% say they will leave this summer, i.e. 6 points more than in 201
Slide 19: Outlook for summer 2015: holiday budget
Outlook for the summer of 2015 * You live, we care. ...And a holiday budget that promises to be less 9ght on average for Europeans, with large differences between countries § In tandem with this rise in holiday plans, Europeans have somewhat increased their holiday budget. The average budget for Eur
Slide 20: Warm, sunny Europe remains the top summer destination
2 Warm, sunny Europe * You live, we care. remains the top summer des9na9on
Slide 21: Relaxation, keyword for summer holidays
Relaxa9on, the keyword for summer holidays for most Europeans * You live, we care. Thinking of the ideal summer holidays for you in 2015, what would you primarily want? Base: All First answer 62 62 63 61 60 60 61 61 60 59 59 RELAXATION 39% 39% 38% 38% 38% 37% 36% 36% DISCOVERY 35% 34% 34% 28% 29% 27
Slide 22: Family time by country
Family 9me: Spanish and especially French people are more likely to plan to spend their summer holiday with family members this year * You live, we care. First answer Total Base: All n=4010 n=503 n=502 n=500 n=502 n=500 n=1003 n=500 S/T RELAXATION 60% #" 63% " 66% 59% #" 54% #" 56% 59% 59% 2014 63%
Slide 23: Desire for discovery among British people
...While the desire for discovery among Bri9sh people is higher than in 2014 * You live, we care. First answer Total Base: All n=4010 n=503 n=502 n=500 n=502 n=500 n=1003 n=500 S/T DISCOVERY 34% 31% " 30% 38% !" 33% " 38% 35% 35% 2014 34% 37% 31% 32% 32% 40% 34% 36% 2013 36% 35% 31% 40% 40% 37% 35%
Slide 24: Seaside dreams, mountains rising
While most Europeans con9nue to dream of a holiday by the sea, the share of holiday-‐makers enchanted by the prospect of a stay in the mountains has increased a few points this year * You live, we care. For your summer holiday, do you intend to go mainly... Base: People stating they will go away on
Slide 25: Mountains and countryside by country
French, German and Austrian holiday-‐makers remain most aZracted to the mountains. This year, Spanish people are more interested in holidays in the mountains and in the countryside. * You live, we care. Base: People stating they will go away on holiday in summer 2015 (2,386 respondents) Total n=238
Slide 26: Europe remains the most popular destination
Europe remains the most popular des9na9on * You live, we care. Where do you plan to go away on holiday this summer? In your country Base: People stating they will go away on holiday in summer 2015 (2,386 respondents) Several answers possible 43% 42% 2015 2014 Europe 79% 76% 2015 2014 North America 3
Slide 27: Europe most popular destination by country
Europe remains the most popular des9na9on * You live, we care. Base: People stating they will go away on Total holiday in summer 2015 (2,386 respondents) n=2386 n=318 n=312 n=273 n=298 n=301 n=572 n=311 TOTAL EUROPE 79%" 72% 81% 80%" 81% " 79% 79% 86% 2014 76% 80% 80% 71% 67% 76% 78% 85% 2013 81% 79
Slide 28: Southern Europe main draw
The main draw, Southern Europe has risen another few points this year * You live, we care. Where do you plan to go away on holiday this summer? Base: People stating they will go away on holiday in summer 2015 (2,386 respondents) Several answers possible Other Western European Great Britain 6% 7% cou
Slide 29: Southern Europe main draw, by country
The main draw, Southern Europe has risen another few points this year * You live, we care. Total Base: People stating they will go away on holiday in summer 2015 (2,386 respondents) n=2386 n=318 n=312 n=273 n=298 n=301 n=572 n=311 TOTAL EUROPE 79%" 72% 81% 80%" 81% " 79% 79% 86% 2014 76% 80% 80% 71%
Slide 30: Southern Europe main draw, by country (cont.)
The main draw, Southern Europe has risen another few points this year * You live, we care. Total Base: People stating they will go away on holiday in summer 2015 (2,386 respondents) n=2386 n=318 n=312 n=273 n=298 n=301 n=572 n=311 France 16% 57% 3% 8% 3% 3% 30% 6% 2014 17% 64% 6% 8% 2% 1% 30% 5% 201
Slide 31: Consuming local food products
Europeans wan9ng to consume local food products to support the economy and culture of the region or country they are visi9ng * You live, we care. For you, is consuming food products from the region or country where you are on holiday important or not important in order to...? Base: Everyone (4,010 r
Slide 32: Supporting local economy by country
French and Italian people are even more likely than average to want to support the local economy and culture through their food purchases For you, is consuming food products from the region or country where you are on holiday important or not important * You live, we care. in order to...? Base: By c
Slide 33: Supporting local culture by country
French and Italian people are even more likely than average to want to support the local economy and culture through their food purchases * You live, we care. For you, is consuming food products from the region or country where you are on holiday important or not important in order to...? Base: By c
Slide 34: Easy holidays: preparing in a few clicks
3 Easy holidays: Europeans preparing * You live, we care. their holidays in just a few clicks
Slide 35: Anticipation remains the norm
Regarding the organisa9on of summer holidays, an9cipa9on remains the norm for most Europeans * You live, we care. Which of these two situations comes closest to your own? Base: People stating they will go away on holiday in summer 2015 (2,386 respondents) Select one answer only 73% 72% 70% 71% 71% 7
Slide 36: Last-minute holidays by country
Preferring last-‐minute holidays, Italians are less likely to say they will improvise this year * You live, we care. Base: People stating they will go away on holiday in summer 2015 (2,386 respondents) Total n=2386 n=318 n=312 n=273 n=298 n=301 n=572 n=311 You will decide on your destination at the
Slide 37: Internet reservations have doubled
Within the last 10 years, the percentage of Europeans saying they make their reserva9ons on the Internet has doubled. Booking sites have also gained ground, to the detriment of tour operators. * You live, we care. How do you plan to make your reservations (plane, train, hotel, club)? Base: People st
Slide 38: Booking with providers vs booking sites
Most Europeans con9nue to directly book with transport and accommoda9on providers, but these are challenged by reserva9ons on booking sites. * You live, we care. How do you plan to make your reservations (plane, train, hotel, club)? Base: People stating they will go away on holiday in summer 2015 (2
Slide 39: Agencies remain primary points of contact
Regarding tour operators, agencies/stores remain the primary points of contact for reserva9ons, ahead of online booking * You live, we care. How do you plan to make your reservations (plane, train, hotel, club)? Base: People stating they will go away on holiday in summer 2015 (2,386 respondents) Tot
Slide 40: Custom preparation preferred over packages
Custom holiday prepara9on con9nues to be preferred over packs and all-‐ inclusive packages, with gaps that remain strong depending on the country and cultural habits (French people are the least cap9ve/interested in rela9on * You live, we care. to these op9ons) Which type(s) of holiday will you opt
Slide 41: Holiday rentals on the rise
In 2015, holiday rentals are on the rise, driven primarily by Germans clearly wan9ng to favour this accommoda9on solu9on this year * You live, we care. What type(s) of accommodation will you choose for these summer 2015 holidays? Base: People stating they will go away on holiday in summer 2015 (2,38
Slide 42: Interest in car-sharing and home swaps
A quarter of Europeans say they are interested in car-‐sharing and home swaps during the summer holidays * You live, we care. For your holidays this year, are you personally interested in the following means of transport and accommodation? Base: Everyone (4,010 respondents) Home exchange Car-‐shar
Slide 43: Young people interested in car-sharing
Young people and households with limited holiday budgets are twice as interested in car-‐sharing than average, while home swaps also aZract families * You live, we care. For your holidays this year, are you personally interested in the following means of transport and accommodation? Base: Everyone
Slide 44: Car-sharing interest by country
French, Spanish and Italian holiday-‐makers are more interested in car-‐ sharing than other Europeans * You live, we care. For your holidays this year, are you personally interested in the following means of transport and accommodation? Base: By country (In %) Car-‐sharing ST Yes Oui, beaucoup Ou
Slide 45: Flat exchanges popular among French and Italians
Flat exchanges are especially popular among French and Italian people * You live, we care. For your holidays this year, are you personally interested in the following means of transport and accommodation? Base: By country (In %) Home exchange between individuals ST Yes 503 29% 15 14 14 55 2 16% 502
Slide 46: Holidays not as carefree: concern about attack risk
4 But holidays not as carefree: Europeans * You live, we care. are more concerned about the risk of an aZack
Slide 47: Risk of an attack an essential criterion
Like in 2014, most Europeans say the risk of an aZack is an essen9al criterion to choose their holiday des9na9on, ahead of climate and budget. Also note that considera9on for health risks has risen in the last two years. * You live, we care. For each of the following factors, please tell me whether
Slide 48: Fear of travelling because of Ebola
Although most Europeans are not afraid of travelling because of the Ebola virus threat, French and Italian holiday-‐makers are the most concerned. * You live, we care. Are you personally afraid of travelling because of the Ebola virus threat? Base: Everyone (4010 respondents) / By country (In %) Ye
Slide 49: Germans and Austrians most sensitive to attack risk
Germans and Austrians remain the most sensi9ve to the risk of an aZack when choosing a des9na9on * You live, we care. Base: People stating they will go away on holiday in summer 2015 (2,386 respondents) % "Essential" Total n=2386 n=318 n=312 n=273 n=298 n=301 n=572 n=311 The risk of an attack 42% 36
Slide 50: Quality of tourist infrastructures
The quality of tourist infrastructures is an important criterion for a higher percentage of French and Bri9sh people this year * You live, we care. Base: People stating they will go away on holiday in summer 2015 (2,386 respondents) Total % "Essential" n=2386 n=318 n=312 n=273 n=298 n=301 n=572 n=31
Slide 51: Health risks remain primary concern
During holidays, risks to personal and family health remain the primary concern, ahead of the risk of losing personal belongings. Note that the level of concern in rela9on to the risk of an aZack has risen * You live, we care. sharply this year. Please tell me, for each of these events, if it person
Slide 52: Risk of an attack among top concerns
This year, the risk of an aZack is one of the top 3 concerns for Europeans when leaving on holiday * You live, we care. Please tell me, for each of these events, if it personally concerns you a lot, somewhat, not really or not at all when you go on holiday: Base: People stating they will go away on
Slide 53: French more concerned about attack risk
Due to the events of January, French people are much more concerned about the risk of an aZack than last year. This is also true for Italians. * You live, we care. Base: People stating they will go away on holiday in summer 2015 (2,386 respondents) Total % "Very concerned" n=2386 n=318 n=312 n=273 n
Slide 54: Concerns about other risks stable
Concerns about other types of risks remain stable overall * You live, we care. Base: People stating they will go away on holiday in summer 2015 (2,386 respondents) % "Very concerned" Total n=2386 n=318 n=312 n=273 n=298 n=301 n=572 n=311 A problem involving your home 30% 35% 28% 16% 49% " 32% 21% "
Slide 55: Most Europeans continue to have insurance
Most Europeans con9nue to have health, home and car insurance, despite an increase in those saying they are not covered. * You live, we care. When you go away on holiday, are you usually covered by an insurance or assistance policy for the following risks? Base: People stating they will go away on h
Slide 56: Specific insurance has not increased
Despite a higher level of concern about the risk of an aZack, the percentage of Europeans with specific insurance has not increased * You live, we care. When you go away on holiday, are you usually covered by an insurance or assistance policy for the following risks? Base: People stating they will go
Slide 57: Rate of coverage has tended to decline
The rate of coverage has tended to decline overall * You live, we care. When you go away on holiday, are you usually covered by an insurance or assistance policy for the following risks? Base: People stating they will go away on holiday in summer 2015 (2,386 respondents) S/T "Covered" 71 69 67 67 A
Slide 58: Coverage decline among Germans and Austrians
The decline in the rate of coverage is especially observed among Germans and Austrians * You live, we care. Base: People stating they will go away on holiday in summer 2015 (2,386 respondents) Total % "Covered" n=2386 n=318 n=312 n=273 n=298 n=301 n=572 n=311 A health problem affecting you or a pers
Slide 59: Coverage decline by country (cont.)
The decline in the rate of coverage is especially observed among Germans and Austrians * You live, we care. Base: People stating they will go away on holiday in summer 2015 (2,386 respondents) % "Covered" Total n=2386 n=318 n=312 n=273 n=298 n=301 n=572 n=311 A health problem affecting a family 26%
Slide 60: Insurance with usual insurance company remains the norm
Insurance with the usual insurance company remains the norm, while the share of Europeans taking out insurance on a website has increased very slightly * You live, we care. With whom did you take out this insurance or assistance policy? Base: People stating they will go away on holiday in summer 201
Slide 61: Insurance provider by country
Insurance with the usual insurance company remains the norm, while the share of Europeans taking out insurance on a website has increased very slightly * You live, we care. Base: People stating they will go away on holiday in summer 2015 and have taken out an insurance or assistance policy (2,035 To
Slide 62: Country sheets
5 * You live, we care. Country sheets
Slide 63: Socio-economic situation in the tested countries
Socio-‐economic situa9on in the 7 tested countries * You live, we care. Sources: OECD and Eurostat 2015 Inhabitants (in millions) 8.5 82.1 63.8 62.6 11.2 60.7 46.6 2014 8.4 81 65.6 62.2 11.2 60.3 46.1 Growth (in %) 0.3 1.6 0.4 2.8 1 -0.4 1.4 2014 0.4 0.4 0.2 1.9 0.5 -1.9 NA 2012 2.9 0.7 0.0 0.1 -0.
Slide 64: France
FRANCE * You live, we care. • France is once again in 1st place for holiday plans with 63% of French people planning to leave (+5 pts vs. 2014). • The average budget of French people is €2,181 (6th country, - €46): it is steady but below average (€2,427, up €114 this year). • Ever favoured, France i
Slide 65: United Kingdom
UNITED KINGDOM * You live, we care. • Holiday plans are stable in the United Kingdom: 55% versus 54% of British people think they will go away on holiday this summer. This is the lowest rate observed in the survey. The United Kingdom: key figures However, they are still the most likely to go away mu
Slide 66: Spain
SPAIN * You live, we care. • The holiday plans reported by Spanish people are the indicator that has increased the most for all of the tested European Spain: key figures countries:60% versus 42% last year, back to a level comparable to the European average. • Holidays are an area of spending that is
Slide 67: Italy
ITALY * You live, we care. • 60% of Italians (versus 52% last year) plan to go away on holiday this summer: this is a return to the levels of 2009 and 2010. • The average budget of Italian holiday-makers is €1,708 (-5%). It is the lowest in Europe, far below the average of €2,427. They Italy: key fi
Slide 68: Germany
GERMANY * You live, we care. • 62% of Germans plan to go away on holiday this summer; this level is slightly higher than that of last year (56%). • The average budget of German holiday-makers has risen Germany: key figures another 2% in 2015 to €2,457. This makes it the country with the 3rd highest
Slide 69: Austria
AUSTRIA * You live, we care. • The leaders last year in terms of holiday plans (68%), Austrians are less likely to say the same this year (62%). • The average budget is €2,610 (+2.6%), which is the 2nd highest budget of the tested countries. • In particular, during their holidays, Austrians are more
Slide 70: Belgium
BELGIUM * You live, we care. • Holiday plans have taken an upturn in Belgium: 57% of Belgians will go away on holiday this summer (+10 pts). This score remains one of the lowest in Europe but is much closer to the European average: 60% • However, the budget allocated to holidays is on the decline: B