Aramark · NYSE:ARMK
Aramark — Investor Day (May 2005)
26 slides from Aramark's investor day presentation, May 18, 2005
Slide 1: Jack Donovan, Investor Day 2005
Jack Donovan Investor Day 2005 President ARAMARK
Slide 2: Sectors Served
Sectors Served Business & Industry Corrections Stadiums & Arenas Convention Centers & Parks
Slide 3: Business & Industry
Business & Industry Business Dining Refreshments Conference Centers
Slide 4: Opportunity
Opportunity B&I revenue opportunity over $30 billion Solutions for any size B&I client Refreshments applications for sites with 20 or more people Business dining for sites with over 500 employees Emerging integrated facility management model for office locations Food, plant operation & maintenance,
Slide 5: Business and Industry Scan
Business and Industry Scan Trend Stable employment levels Employers desire to drive productivity Client organizations are working to reduce costs Customers demand “retail” experience Availability of customer facing technology ARAMARK Implication Base business growth from higher participation and che
Slide 6: "It's a New Day"
“It’s a New Day” Fast Facts Every employee who buys one more meal onsite a week adds 11.8 more hours worked annually. Fast Facts Employees spend an average 37% less time away from work when they buy their main meal at the onsite dining service. When we ask clients what’s important, they consistently
Slide 7: Customer-Centric Programming
Customer-Centric Programming Focus Groups Daypart/Neighborhood Planning Works Best If Growth Plan Tactics Brand Strategy National Research Account Strategy Solution Set
Slide 8: Business Customer Segments
Business Customer Segments LIGHT/NON USERS 0 – 1X per week Get Away Brown Baggers = 24% *Healthy Desk Brown Baggers = 18% HEAVY USERS 4 – 5X per week Convenience Café Lovers = 15% Time Pressed Refuelers = 11% 42% 32% 26% *Greatest opportunities to deliver new solutions MEDIUM USERS 2 -3X per week Re
Slide 9: How Do We Create a Customer Centric Experience?
How Do We Create a Customer Centric Experience? Everyday Favorites Including: And…Guest Restaurants!
Slide 10: Personal – Memorable – Ever Changing
Personal – Memorable – Ever Changing Training Communication Brand Positioning Merchandising Standards of Operation Image & Environment Targeted Menu Mix
Slide 11: Refreshment Services
Refreshment Services Equipment Environment Solutions Technology Complete Breaktime Experience Service Brands
Slide 12: Refreshment Services – National Account Management
Refreshment Services –National Account Management Most experienced national refreshments company Provide combined office coffee and vending Client Benefits with ARAMARK: Dedicated ARAMARK National Account Manager Most comprehensive refreshments product line Centralized billing and reporting RefreshT
Slide 13: Corrections
Corrections
Slide 14: Opportunity
Opportunity 1,200 state facilities –$ 1.5 billion food, $900 million commissary – 80% unconverted 3,100 county facilities –$ 1 billion food, $600 million commissary – Commissary and property room management serve as base business build-outs
Slide 15: Corrections Scan
Corrections Scan Trend State systems strive to control costs & improve service levels County budgets continue to tighten Inmate populations continue to grow modestly ARAMARK Implication Focus on state system conversion. “OpEx” model insures compliance. Assist self-op counties in taking a “second loo
Slide 16: Growth Strategy – Corrections
Growth Strategy – Corrections Continued focus on state systems Conversion of remaining county programs Commissary focus Property room add-ons to existing food/commissary accounts
Slide 17: Sports & Entertainment
Sports & Entertainment Stadiums & Arenas Cultural Attractions, Convention Centers & Parks
Slide 18: Opportunity – Sports
Opportunity – Sports Exceeds $8 billion food & retail Major league professional sports venues Baseball, Football, Basketball, Hockey Top tier minor league venues Baseball Emerging professional sports leagues Indoor lacrosse Indoor soccer Arena League Football Amphitheatres over 5,000 seats
Slide 19: Pro Partnership Roster – Stadiums & Arenas
Pro Partnership Roster –Stadiums & Arenas
Slide 20: Opportunity – Convention Centers, Parks and Cultural Attractions
Opportunity- Convention Centers, Parks and Cultural Attractions Exceeds $6 billion food & retail Serves 5 of the “Big Ten” convention centers Las Vegas, New Orleans, Philadelphia, Anaheim, Los Angeles Parks Lake Powell, Denali, Lake Tahoe Day parks/cultural attractions Ellis Island, Hearst Castle, B
Slide 21: Sports & Entertainment Scan
Sports & Entertainment Scan Trend Major Leagues create a better fan experience Increasing use of customer facing technology Minor leagues seek to emulate the fan experience created by the major leagues Increasing demand for trade show and professional association events Tourism returning after 9/11
Slide 22: Customer Facing Technology
Customer Facing Technology Fan Experience Enhance Demonstrate Innovation RecognizeFans’ Valuable ‘Most Per Capita Increase Spend
Slide 23: Improve the Fan Interaction
Improve the Fan Interaction Cashless Ease of use for families Ease of use for client entertainment Proven higher spend Improves speed of service
Slide 24: Spend Comparison: Per Capita
Spend Comparison: Per Capita 2x Game 6 General Concessions Game 6 Club Level Concessions Game 6 Diamond Club
Slide 25: Case Study: Adding Value to S&E Clients
Case Study: Adding Value to S&E Clients Per Capita Spending At Fenway Park 9.4% . 9.0% . Yawkey Way Concourse, Rt Field Restaurant 14.0% . 13.9% . 2001 2002 2003 2004
Slide 26: Jack Donovan
Jack Donovan President ARAMARK BUSINESS, SPORTS AND ENTERTAINMENT