Singapore Telecommunications Limited · SGX:Z74

Singapore Telecommunications — Singtel — Investor Day (2015)

11 slides from Singapore Telecommunications's investor day presentation, 2015

1. Slide 1: Singtel Investor Day: Consumer Singapore

   Singtel Investor Day Consumer Singapore Yuen Kuan Moon CEO, Consumer Singapore 1 1

2. Slide 2: Four strategic priorities for Consumer Singapore

    4G/LTE on 900 MHz spectrum  Tourist Prepaid SIM  Singtel WiFi  Wavee, all-in-one communications app  Smart Home  Roam Like Home data plans  Next Gen GPON  Differentiated and managed service  WiFi Mesh  Service innovation Extending Differentiating Through 1 Network Leadership Innovation 2

3. Slide 3: Network coverage: 4G/LTE on 900MHz and Singtel WiFi

   iDA Nationwide Outdoor Service Coverage [%] (Measured in Q1 2015) 120 99.77 98.38 98.64 100 Leverage 900MHz spectrum to achieve deeper 4G/LTE 80 coverage indoors and 60 underground 40 20 0 Additional 2GB data on Singtel StarHub M1 Singtel WiFi >50% of Combo Plan customers are already using Singtel W

4. Slide 4: Smart Home trial and Next Generation GPON

   Participated in HDB’s lab trial, and will proceed to engage in field tests in Yuhua HDB blocks (total: 3,300 units) Focus is on eldercare, energy and water management First in Singapore to trial 10Gbps Next Generation GPON on fibre network 4

5. Slide 5: Revenue opportunity from tourist arrivals

   Revenue opportunity from >15M tourist arrivals per year Offers low price options with data allowance over shorter validity period Wavee VoIP Out enables calls over data, from overseas to any Singapore number by 2nd half of 2015 Roam Like Home (Malaysia) plan at S$10/GB was launched in Oct 2014 and c

6. Slide 6: Home Network Specialist team and WiFi Mesh

   Home Network Specialist team offers end-to-end service to solve connectivity issues found in larger homes • Recommend solutions • Help optimise WiFi coverage in home • Installation & maintenance service WiFi Mesh improves coverage for larger homes without need for hardwiring Trials started on 5 May

7. Slide 7: e-Appointments and simplified customer journey

   >3k e-Appointments made since launch in Jan 2015 Simplified customer journey and shorter waiting time >600 bookings made since launch in Mar 2015 Service at their convenience A more interactive, immersive and intuitive customer journey Pilot shop launched at Causeway Point 7

8. Slide 8: My Singtel App and Virtual Agent Shirley

   My Singtel App Monthly Average Active Users (‘k) Virtual Agent Shirley 500k  2.5k questions/day +525%  Response accuracy of 88% 250k Enable more transactions on digital channels such as 80k My Singtel App FY 13 FY 14 FY 15 Shut-down of 2G and ADSL networks 8

9. Slide 9: Mobile revenue and tiered data plans

   Mobile Revenue (ex Roaming) S$B 61% of postpaid +4% customers are currently on tiered data plans. Data 26% exceed their data bundle Voice Data services contribute to 37% of total postpaid ARPU SMS Mar-14 Jun-14 Sep-14 Dec-14 Mar-15 Continue to drive prepaid data usage Postpaid customers on Plans wit

10. Slide 10: Broadband customer mix and TV revenue

    Broadband Customers Mix (‘k) 100% 80% >90% of our customers will 60% be on fibre services by end 40% of FY 2016 20% 0% FY 13 FY 14 FY15 ADSL Fibre TV Revenue +31% New TV channels drive take-up of content packs, revenue and ARPU growth FY11 FY12 FY13 FY14 FY15 10

11. Slide 11: Disclaimer

    Disclaimer: This material that follows is a presentation of general background information about Singtel’s activities current at the date of the presentation. The information contained in this document is intended only for use during the presentation and should not be disseminated or distributed to

Singtel — Investor Day (2015) on 6ix