Cognizant Technology Solutions Corporation · NASDAQ:CTSH
Cognizant Technology Solutions — Investor Presentation (2024)
26 slides from Cognizant Technology Solutions's investor presentation, Nov 27, 2024
Slide 1: Amplify Omni Channel Experience and Agent Productivity for the insurance purchasing value chain
Amplify Omni Channel Experience and Agent Productivity for the insurance purchasing value chain AI-powered Omnichannel Interactions © 2024 Cognizant | Private
Slide 2: CX-CRM Integrated Offering - Cognizant Nexa CXpert
CX-CRM Integrated Offering - Cognizant Nexa CXpert + + - AI-powered Omnichannel Interactions
Slide 3: Introducing Cognizant Nexa CXpert
Introducing Cognizant Nexa CXpert Leverage the power of Salesforce and AWS integrated architecture to enable Industry offerings.
Slide 4: Cognizant Nexa CXpert
Cognizant Nexa CXpert Salesforce Industry Clouds integrated with Cognizant® Intelligent Interactions hosted on AWS • Digital Humans • Gen AI-driven Agent Assist & Interaction Summaries • AI/ML powered Product Recommendations • Callback • Digital Video Calling • Industry-specific Guided Journeys & C3
Slide 5: Introducing Cognizant Nexa CXpert for Insurance
Introducing Cognizant Nexa CXpert for Insurance
Slide 6: How Nexa CXpert helps insurers supercharge customer experience and agent productivity
Let us see how the power of Cognizant Nexa CXpert help Insurers to supercharge their Customer Experience and Agent Productivity.
Slide 7: High propensity for abandonment at browse and dialog stage
Research by analysts' firms indicate that there is a high propensity for abandonment at browse stage & dialog stage and conversion rate is only between 5%-10%. Capabilities that most Insurers focus are Customer Value maximization. Providing differentiated Service, hyper-personalization, providing ri
Slide 8: Influence customer engagement in an insurance onboarding journey
With Nexa CXpert for Insurance Influence customer engagement in an insurance onboarding journey Drive the customer value lifecycle across Marketing Browse Dialog Connect Nexa CXpert .. there can be many more journeys……
Slide 9: Solution Highlights
Browse Phase Dialog Phase Agent Connect Phase Video based Interaction Summary AWS Personalize Digital KYC & & Voice Survey Based on the prompt Realtime Generative AI Sentiments Gen AI suggests ideal Summarization product Agent starts viewing & AWS Prospect is the prospect 360 for Surveys looking for
Slide 10: Elevate customer interactions with Digital Human
Elevate customer interactions with Digital Human
Slide 11: Digital Humans driving Engagement
Digital Humans driving Engagement Intuitive User Experience Digital Human enabled with emotions and empathy Voice based personalized conversation
Slide 12: Help insurers with Intelligent Product Recommendations
Help insurers with Intelligent Product Recommendations
Slide 13: Intuitive Product Recommendations
Intuitive Product Recommendations AI/ML powered Contextual Product Recommendations
Slide 14: Engage with Customers with Realtime Sentiments in the Contact Center
Engage with Customers with Realtime Sentiments in the Contact Center
Slide 15: Realtime Customer Sentiments
Realtime Customer Sentiments Realtime Customer Sentiments
Slide 16: Engage with Customers with Digital KYC
Engage with Customers with Digital KYC
Slide 17: Realtime Digital KYC
Realtime Digital KYC Realtime Digital KYC
Slide 18: Callback Preference
Callback Preference Realtime Callback Preference
Slide 19: Supercharge Agent Productivity with Gen AI Powered Agent Assist & Interaction Summaries
Supercharge Agent Productivity with Gen AI Powered Agent Assist & Interaction Summaries
Slide 20: Agent Assist
Agent Assist AI powered Agent Assist
Slide 21: Interaction Summaries
Interaction Summaries AI powered Interaction Summary
Slide 22: Boost Agent Efficiency Using AI-Driven Intelligent Insights
Boost Agent Efficiency Using AI-Driven Intelligent Insights
Slide 23: Intelligent Insights
Intelligent Insights AI powered Intelligent Insights
Slide 24: Nexa CXpert for Banking / Insurance Solution Architecture
Nexa CXpert for Banking / Insurance Solution Architecture Users Customers Agents Business Operations Channels Voice Chat Email Web WhatsApp Video Digital Human ABC Authenticate Voice Biometric SAML Authentication Self- Services Gather Customer Intelligent Interaction Loan eligibility & onboarding Cl
Slide 25: Elevate engagement with Cognizant Nexa CXpert
Elevate engagement with Cognizant Nexa CXpert
Slide 26: Thank you
Thank you © 2024 Cognizant | Private 26
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