Stockland · ASX:SGP
Stockland — Investor Day (May 2011)
16 slides from Stockland's investor day presentation, May 3, 2011
Slide 1: Operations Overview
Operations Overview Kate Mathewson – General Manager, Operations www.stockland.com
Slide 2: Retirement Living Operations
Retirement Living Operations 1. Large and scalable platform 2. Stockland management expertise is leveraged across our Retirement Living portfolio 3. Knowing our residents well allows us to run better communities 4. We understand the critical steps in operating a successful village - 55 - Retirement
Slide 3: Large and scalable platform
Large and scalable platform ILUs and Serviced Apartments Age of village profile 3% 4% 8% 18% 11% VIC 28% 57% 57% NSW 14% 0-5 Years QLD 5-10 Years SA 10-20 Years WA Over 20 Years Total units Independent Living Units (ILUs) 6,441 Serviced Apartments (SAs) 586 Total1 7,027 - 56 - 1. Excludes aged care
Slide 4: Retirement Living Operations
Retirement Living Operations 1. Large and scalable platform 2. Stockland management expertise is leveraged across our Retirement Living portfolio 3. Knowing our residents well allows us to run better communities 4. We understand the critical steps in operating a successful village - 57 - Retirement
Slide 5: Retirement Living: a critical and growing need in the community
Retirement Living: a critical and growing need in the community Residential accommodation by customer segment First Home Buyers Upgraders Downsizers Retirees Aged Care Customer 20-35 yrs 35-50 yrs 50-70 yrs 70-85 yrs 85+ yrs Segment & Age Customer Limited; Leveraged Building Life peak In decline or
Slide 6: We are continuing to develop and leverage group capabilities
We are continuing to develop and leverage group capabilities Asset Care and Redevelopment Sales and Operations management lifestyle design and marketing services approval Design and obtain Co-ordinate access to Provide our residents Manage our villages to Maintain our Villages to approval to add on
Slide 7: Retirement Living Operations
Retirement Living Operations 1. Large and scalable platform 2. Stockland management expertise is leveraged across our Retirement Living portfolio 3. Knowing our residents well allows us to run better communities 4. We understand the critical steps in operating a successful village - 60 - Retirement
Slide 8: Two segments – Active and Engaged and Winding Down
Two segments – „Active and Engaged‟ and „Winding Down‟ • Still very active both physically & socially • Reacting to an event (e.g. death of a spouse or • New retirees serious illness) or planning for an event they • Usually couples believe to be inevitable • Feel young and independent • Unable to re
Slide 9: Lifestyle is the primary driver for purchase
Lifestyle is the primary driver for purchase Main reasons for moving to a retirement village Health Other 24/7 Stay Emergency independent 11% support 21% 7% New home 7% More 9% 16% Quality security of life Lifestyle 13% Less 16% maintenance Downsizing - 62 - 1. Sources: Stockland Resident Survey and
Slide 10: Understanding the drivers of satisfaction leads to better communities
Understanding the drivers of satisfaction leads to better communities Residents Voice survey The drivers of resident satisfaction • Annual survey to all residents – 63% completed in 2010 • Results reflect high level of customer satisfaction: – 88% of residents report being satisfied or extremely The
Slide 11: Resident testimonials
Resident testimonials - 64 - Retirement Living Investor Day 3 May 2011
Slide 12: Retirement Living Operations
Retirement Living Operations 1. Large and scalable platform 2. Stockland management expertise is leveraged across our Retirement Living portfolio 3. Knowing our residents well allows us to run better communities 4. We understand the critical steps in operating a successful village - 65 - Retirement
Slide 13: Operations and asset management
Operations and asset management • Assist residents on arrival and departure Sales and • Conveyancing team key marketing liaison with residents and their families • Residents have access to village facilities at effectively no upfront cost • The cost is deferred to Day to day the end of their stay Co
Slide 14: Retirement village operations vs retail shopping centre operations
Retirement village operations vs retail shopping centre operations There are similarities between Commercial Property and Retirement Living Tenant signs Retail commercial lease and takes possession Tenant trades Resident makes ingoing Retirement contribution and moves in Resident enjoys lifestyle Op
Slide 15: Village services - determined by residents
Village services - determined by residents • Dining room • Exercise classes • Library • Sporting activities e.g. • Happy hours bowls, petanque • Pool • Community programs • Gardens • Nurse • Internet • Pharmacy delivery • Bus - organised day trips and • Grocery store shopping • Gym equipment tailore
Slide 16: In summary…
In summary… • National business in relevant growth areas • Leveraging the Stockland Residential and Commercial Property capabilities for the Retirement Living business • 88% satisfaction levels drive low vacancy and referrals • Creating community is important • 29% of new residents spoke with curren