Hinduja Global Solutions Limited · NSE:HGS
Hinduja Global Solutions — Q4 FY2026 Earnings Presentation
36 slides from Hinduja Global Solutions's earnings presentation, Jun 5, 2026
Slide 1: HGS Earnings Call Presentation Q4 & Full-year FY2026
HGS Earnings Call Presentation Q4 & Full-year FY2026 June 5, 2026
Slide 2: Safe Harbour
Safe Harbour Certain statements in this presentation/release concerning HGS’ future growth prospects may be seen as forward-looking statements, which are subject to a number of risks, and uncertainties as a result of which actuals could differ materially from such statements. HGS does not undertake
Slide 3: Overall Performance Update
Overall Performance Update Venkatesh Korla Global CEO
Slide 4: Snapshot of HGS' financial performance – Q4 & Full-year FY2026
Snapshot of HGS’ financial performance – Q4 & Full-year FY2026 Q4 FY2026: Full-year FY2026: ▪ Revenue from Operations was Rs. 1,084.7 crore ▪ Revenue from Operations was Rs. 4,307.4 crore ($122.2mn) ($485.3mn) ▪ Total Income stood at Rs. 1,254.6 crore ($141.4mn) ▪ Total Income stood at Rs. 4,857.0 c
Slide 5: Growth drivers for HGS
Growth drivers for HGS Increased New Client Pipeline AI pilots to 90-Day Driving Innovation Logo Wins Momentum PoVs with clients FY2026 was our best-ever Built a Strong sales Increasing shift from PoCs Setting up AI-led Centers year for new signings – 79 pipeline across service to PoVs of Excellence
Slide 6: NPS up 12 points, HGS ranks in the top quartile
NPS up 12 points, HGS ranks in the top quartile HGS CLIENT NPS 60 ▪ HGS is in the Top Quartile of the Industry benchmark 48 ▪ We have 68% Promoters 32 ▪ Significant Improvement in NPS during transformation ▪ Results showing in increased existing client growth 2023 2024 2025-26
Slide 7: Key awards won in FY2026
Key awards won in FY2026 HGS AMLens named HGS features in the HGS was recognized Winner in the • Best Employee Innovative Product Leader category amongst the Top 50 Data category of Engagement Program Winner Behavioral AI • Best Social Impact & Analytics Teams in 2025 Solution of the Year Program HG
Slide 8: Our Evolution into an Intelligent Experiences Provider
Our Evolution into an Intelligent Experiences Provider
Slide 9: A pivotal moment for businesses
A pivotal moment for businesses A majority of AI initiatives are getting stuck… Enterprises are searching for a partner who bridges promise and production.
Slide 10: AI isn't the differentiator today. Execution and results are.
AI isn’t the differentiator today. Execution and results are.
Slide 11: The HGS Legacy…
The HGS Legacy… CUS TOME R EX PE RI ENC ES DATA & 50+ YEARS ANALYTI CS 20+ YEARS MACHINE LEARNING SYS TEMS 10+ YEARS IN TEG RAT ION 25+ YEARS
Slide 12: The Intelligent Experience Partner
The Intelligent Experience Partner
Slide 13: Delivering Intelligent Experiences with Certainty
Delivering Intelligent Experiences with Certainty Measurable outcomes, embedded in real workflows. Customer Experience Management Frictionless, personalized Execution & journeys across channels, Management designed to anticipate Intelligent Intelligent Optimized operations needs and reduce effort In
Slide 14: Our Capabilities
Our Capabilities Digital Marketing AI & Agentic AI Brand Experience DX Engineering Customer Service Enterprise Technology Automation Data & Analytics Cloud Sales & Commerce HR & Payroll Finance & Accounting Cybersecurity Trade Promotions Planning (xP&A)
Slide 15: Real AI, Real Returns: HGS Client Success Stories
Real AI, Real Returns: HGS Client Success Stories Marketing Sales Service Operations Compliance Omnichannel Predictive lead scoring Agentic AI handling Demand sensing and AI-powered risk personalization and and AI-powered end-to-end customer automated supply detection and campaign optimization reven
Slide 16: AI has to work where the work happens
AI has to work where the work happens Realized AI applies intelligence inside live business workflows, where value is created, measured, and governed. From task to outcome: • Manual reviews become guided decisions • Fragmented handoffs become orchestrated workflows • Recurring exceptions become cont
Slide 17: What is Realized AI?
What is Realized AI? Proof, not promises. Production, not pilots HGS delivers production-ready AI in 90 days, with measurable outcomes guaranteed. 1 2 3 A method, Risk shared, Live environment, not improvisation not transferred not sandbox A codified, repeatable playbook we've Proof of value in 90 d
Slide 18: Three things make Realized AI possible
Three things make Realized AI possible Team, Method, Workbench, each indispensable, none replaceable Team Method Workbench Practitioners, not just programmers A 90-day, outcomes-first path Plug-and-play accelerators People who have run the operations they're A repeatable engagement that removes Pre-
Slide 19: Case Assist: AI-augmented CHC checklist preparation
CASE STUDY Case Assist: AI-augmented CHC checklist preparation for adult social care A live frontline engagement co-designed with practitioners - standardizing checklist quality, releasing capacity, and now scaling across councils. Adult Social Care Agentic AI Public Sector TIM E SAVED Q U A LI T Y
Slide 20: Digital Media Business | An Update
Digital Media Business | An Update Vynsley Fernandes Whole-time Director, HGS & CEO, NXTDIGITAL Media Business
Slide 21: Management Commentary
Management Commentary In line with the planned strategy, FY2026 was a year of portfolio rebalancing and disciplined execution for the digital media business. ▪ Broadband retail and enterprise services (CelerityX) were developed as the engines of forward growth. ▪ With industry-wide challenges for th
Slide 22: Project GANGA
Project GANGA The State Transformation Commission (STC), Government of Uttar Pradesh & OIL have signed a Memorandum of Understanding for the rollout of Project GANGA (Government Assisted Network for Growth & Advancement), a large-scale digital inclusion initiative in the state. Expected to generate
Slide 23: Project GANGA | MoU
Project GANGA | MoU NGA’ toexpand employment opportuniti aternettoreacheveryvillagein Uttar Pradesh TBRENT MoU signed for high || speed net in rural areas ial mae : mel a . ance mi- se are meh oe acres sam PeRSey He ETE Ties News NETWORK gramme, while Luck "ome! / 6 jumps a em inks UP brea ner’ HGS
Slide 24: Digital Skilling | MoU
Digital Skilling | MoU OncOTT Intertainment inks pact with UP government to skill | lakh youth in digital skills STHINDUIA GLOBAL fas 154.90 40.84 AmbCem pre» 430.35 1.35 Apollo 055 Onesource ess7 1448.00 925.20 ParadeepP: PROFIT WATCHLIST Poste pect Govt Allocates ‘Addl Sugar Export Quota 478.50 NO
Slide 25: Consumer Broadband | Value Migration
Consumer Broadband | Value Migration Significant improvement in the customer mix (speed package adoption) on a YoY basis is seen: a key benchmark reflecting upselling and packaging strategy besides improved customer affordability and rising data consumption. ▪ >100 Mbps share grew from 10.7% to 15.0
Slide 26: Media Business Q4 FY2026 | KPIs
Media Business Q4 FY2026 | KPIs DTV | 90 days Churn BB | 90 days Churn 2.20% 4.06% 1.70% 1.99% 2.76% 1.29% 1.74% 0.62% Q4FY25 Q3FY26 Q4FY26 Q4FY25 Q1FY26 Q2FY26 Q3FY26 Q4FY26 DTV ARPUs (₹ p.m.) Bandwidth cost as % of Rev. (Retail) 28% 28% 26% 123 122 122 Q4FY25 Q3FY26 Q4FY26 Q4FY25 Q3FY26 Q4FY26
Slide 27: Financial Update
Financial Update Mahesh Kumar Nutalapati Global CFO
Slide 28: HGS Consol Performance Q4 FY2026 vs Q3 FY2026 vs Q4 FY2025
HGS Consol Performance Q4 FY2026 vs Q3 FY2026 vs Q4 FY2025 Amount in INR Cr Actual Actual QoQ Growth Actual YoY Growth Particulars Q4 FY 26 Q3 FY 26 % Q4 FY 25 % Revenue from operations 1,084.7 1,075.4 0.9% 1,161.1 -6.6% Operating Expenses 1,057.5 1,058.5 1,018.6 Depreciation 134.9 123.3 120.9 Inter
Slide 29: HGS Consol Performance FY2026 vs FY2025
HGS Consol Performance FY2026 vs FY2025 Amount in INR Cr Actual Actual Growth Particulars FY26 FY25 % Revenue from operations 4,307.4 4,404.2 -2.2% Operating Expenses 4,208.4 4,147.0 Depreciation 504.8 522.8 Interest Expense 206.8 229.1 Total Other Income 549.7 554.6 -0.9% PBT (Before Exceptional It
Slide 30: Balance Sheet: Consol HGS
Balance Sheet: Consol HGS Amount in INR Cr Particulars As at As at As at As at Particulars Mar 26 Mar 25 Mar 26 Mar 25 ASSETS EQUITY AND LIABILITIES Non-current assets Equity Share capital 46.5 46.5 Fixed assets and leases 1,392.1 1,437.7 Other equity* 8,389.6 7,808.3 Intangibles 1,521.6 1,493.4 Tot
Slide 31: Cash Flow Statement: Consol HGS
Cash Flow Statement: Consol HGS Amount in INR Cr
Slide 32: Operating Revenue Composition – By Source
Operating Revenue Composition Q4 FY2026 & FY2026 – By Source Q4 FY2026 FY2026 Operating Revenue Split by Source Operating Revenue Split by Source Digital & Media Digital & Media Services Services 45% 42% CX Services CX Services 55% 58% CX Services Digital & Media Services CX Services Digital & Media
Slide 33: Operating Revenue Composition – By Vertical
Operating Revenue Composition Q4 FY2026 & FY2026 – By Vertical Q4 FY2026 FY2026 Revenue Split by Vertical Revenue Split by Vertical Health & Life Others, 3% Health & Life Others, 3% Sciences, 2% Sciences, 2% Public Sector, Public 8% Sector, 12% CG & Retail, 17% Tech, Media Tech, Media & & Telecom, T
Slide 34: Operating Revenue Composition – By Origination
Operating Revenue Composition Q4 FY2026 & FY2026 – By Origination Q4 FY2026 FY2026 Revenue Split - by Origination Revenue Split - by Origination Others 7% Others Australia Australia 5% 6% 7% Canada Canada 7% India 8% India 38% 38% UK UK 13% 16% USA USA 26% 28% Rs 1,084.7 Cr Rs 4,307.4 Cr
Slide 35: Operating Revenue Composition – By Delivery
Operating Revenue Composition Q4 FY2026 & FY2026 – By Delivery Q4 FY2026 FY2026 Revenue Split - by Delivery Location Revenue Split - by Delivery Location Others, 6% Others, 7% Philippines, Philippines, 14% 13% India, 42% India, 42% UK, 10% UK, 13% Canada, 9% Canada, 8% USA, 17% USA, 19% Rs 1,084.7 C
Slide 36: Thank you.
Thank you.
Hinduja Global Solutions — Q4 FY2026 Earnings Presentation on 6ix