Nordea Bank Abp · OMXHEX:NDA_FI
Nordea Bank Abp — Investor Day (May 2015)
9 slides from Nordea Bank Abp's investor day presentation, May 27, 2015
Slide 1: Retail Banking
Retail Relation, multichannel, expertise, digitalisation Retail Banking Lennart Jacobsen Head of Retail Banking 1
Slide 2: Leading Nordic Retail Bank
Leading Nordic Retail Bank Broad distribution network Strong local market position2 Digital Contact centre Corporate Household Branches logons1 (m) calls1 (m) position position 156 134 3.3 1–2 2 183 215 1.6 1 2 87 6% 48 1.1 2 2 231 236 3.2 2–3 4 38 3 3–4 Total 695 633 9.2 Total 1 1 Balanced product
Slide 3: Retail Banking has delivered on its 2015 plan
Retail Banking has delivered on its 2015 plan Commitments in 2015 plan Retail Banking has delivered (2012 vs. 2014)1 Positive customer development +130,000 relationship customers Improving CSI2 P P Restructuring of branch network -158 (19%) branches -224 (48%) cash locations P Strong income generati
Slide 4: Strong financial development
Strong financial development Income Profitability EURbn Percent Cost / income 5.3 RoCaR ■ Non interest income +7% 4.9 ■ Margins1 +43 bps ■ Relationship customers +6% 14 12 2011 2014 10 Cost 8 EURbn 62 ■ FTEs down by ~2,000 (~10%)2 3.1 ■ 28% fewer branch locations 57 ■ Expansion of online capabilitie
Slide 5: Long term ambition to be #1
Long term ambition to be #1 In each of our markets Measured by Profitability RoCaR ahead of peer average #1 Customer satisfaction CSI #1 #1 #1 Employee satisfaction #1 ESI1 1) Employee Satisfaction Index 5
Slide 6: Priorities to strengthen the platform
Priorities to strengthen the platform Nordea platform Strategic focus areas 2016-2018 Pan-Nordic platform Advisory with scalability Anywhere and anytime Digital experience Superior Nordic distribution power and Tailored to customer needs global capabilities and preferences Actively managed business
Slide 7: Retail Banking – Household value drivers
Retail Banking – Household value drivers Business model optimisation Value drivers Financial impact Advisory interaction shift Income Cost Capital Digital Advise P P 10% ■ Shift to remote and digital >50% Remote ■ Improve customer relevance and share of wallet through analytics 90% <50% In-person Di
Slide 8: Retail Banking – Corporate value drivers
Retail Banking – Corporate value drivers Business model optimisation Value drivers Financial impact Cross sales to lending1 Income Cost Capital Non interest income Advise P P +22% ■ Revise customer segmentation to enhance quality of customer coverage ■ Drive cross sales through analytics powered cus
Slide 9: Summary
Summary HH Corp Income ■ Strengthen advisory mix ■ Drive cross sales Improved ■ Online sales and service model C/I ratio ■ Process automation and Cost simplification ■ Product portfolio clean-up ■ Business selection Capital Improved ■ REA house cleaning RoCaR ■ Well-diversified business Risk ■ Keep