Commonwealth Bank Of Australia · ASX:CBA
Commonwealth Bank Of Australia — H1 2005 Earnings Presentation
11 slides from Commonwealth Bank Of Australia's earnings presentation, Feb 9, 2005
Slide 1: Presentation of Half Year Results
Presentation of Half Year Results for 31 December 2004 David Murray Chief Executive Officer 9 February 2005 www.commbank.com.au
Slide 2: Disclaimer
Disclaimer The material that follows is a presentation of general background information about the Bank’s activities current at the date of the presentation, 9 February 2008. It is information given in summary form and does not purport to be complete. It is not financial product advice and is not in
Slide 3: Which new Bank
an i unl von Which Bank We said Which new Bank would be a fundamental cultural transformation of the Bank. We anticipated that competition within the industry would intensify and we needed to ensure we could provide a better service to defend and grow our market share. We are putting the customer fi
Slide 4: Customer service
Customer service » 79% of branches serving customers within 2 mins » 70% of all branch home loan application approvals provided on-the-spot » Significantly lower complaint level following introduction of CommSee in Tasmania Which Bank C Bank & , Positive signs in our service provision show WnB is mo
Slide 5: Customer service
Customer service Strength of Relationship 105 Apr-Jun Jul-Sep Oct-Dec Jan-Mar Apr-Jun Jul-Sep Oct-Dec a3 03 G3 04 G4 G4 04 Source: Research International Conmonweattsak <p 5 + Implementation of major initiatives throughout 2005 will add further to these positive outcomes, our competitiveness and ult
Slide 6: Engaged people
Engaged people Nov 03* Nov 04* » We put the customer first 36 74 e Clear idea of where CBA is headed 63 72 # Ideas and knowledge shared freely 38 53 * % people who agree with statement Source: CBA Cultural Survey Commonwealthiak <y 5 + Asurvey of our people demonstrates a shift happening in our cult
Slide 7: Simple processes
Simple processes » Process simplification 24 ‘CommWay’ initiatives completed » Cost savings efficiencies Supplier panels renegotiated Support functions redesigned 63% average improvement in tumaround times Conmonweatthsak ly 7 * Further simplification of processes. * Big success story is CommWay (wo
Slide 8: 2004/05 milestones
2004/05 milestones Milestone Percentage complete’ Target date | 1. Service & Sales Management - remaining staff trained a < ie) Jun 05 2. Branch Refurbishment - refurbish 125 Eos] oun 08 3. NetBank - new service implemented Mar 05 4. CommSee - pfatform built and deployment commenced nD 05 5. CommSee
Slide 9: CommSee service potential
CommSee service potential One integrated system Our people - Service & sales, Training Our customer service wiset ark ConmonwealthBan & 9 . CommSee is the technology underpinning WnB. It covers service, simplicity and processes. Importantly, it provides us with the ability to pre-populate / update a
Slide 10: Outlook
Outlook Cash EPS growth full year 2005 25% to 30% CAGR*%* cash EPS now estimated to exceed 12% over 2003 to 2006 Confident of delivering other Which new Bank commitments: 4-6% compound annual productivity improvement Gain profitable market share growth across major product lines Increase the dividen
Slide 11: Presentation of Half Year Results
Presentation of Half Year Results for 31 December 2004 David Murray Chief Executive Officer 9 February 2005 www.commbank.com.au 11
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