Nordea Bank Abp · OMXHEX:NDA_FI
Nordea Bank Abp — Investor Day (October 2019)
10 slides from Nordea Bank Abp's investor day presentation, Oct 25, 2019
Slide 1: Personal Banking Capital Markets Day
Personal Banking Capital Markets Day Sara Mella, Acting Head of Personal Banking 25 October 2019
Slide 2: Disclaimer
Disclaimer ▪ This presentation contains forward-looking statements that reflect management’s current views with respect to certain future events and potential financial performance. Although Nordea believes that the expectations reflected in such forward-looking statements are reasonable, no assuran
Slide 3: Key Messages
Personal Banking KEY MESSAGES Relationship business built on an omni-channel model Improved cost efficiency and scale benefits Profitable growth targeted within all key business lines 3
Slide 4: Introduction to Personal Banking
Introduction to Personal Banking Strong foundation, but need to improve customer satisfaction and profitability Strong foundation… …with potential for more… …showing good traction already Market position1 Organic growth in market share in Sweden • ~340 branches Mortgage new sales market share2 • Con
Slide 5: Focus to improve cost efficiency in the Nordea Group
Personal Banking in the Nordea Group Focus to improve cost efficiency Income Cost Capital 3,458m -1,976m 8,831m 41% 28% 40% 33% 23% 17% Share of Group income Share of Group cost Share of Group capital (Last 12 months) 32% (Last 12 months) (Q3 2019) ROCAR Cost/income ratio 12% 57% 5 Note: All financi
Slide 6: Highly appreciated mobile bank being rolled out – increased sales and service in focus
Strategic direction for Personal Banking Highly appreciated mobile bank being rolled out – increased sales and service in focus Increase in digital usage Great customer experiences Share of Digital savings High ratings in App stores for new mobile bank2 online meetings advisory sessions +12% +108% 2
Slide 7: Leveraging our relationship business model to achieve profitable growth
Strategic direction for Personal Banking Leveraging our relationship business model to achieve profitable growth Deliver great customer Home 65% experience for key life events Relationship business model driving Daily Highly competent advice cross-selling, banking Savings – in person and digital gre
Slide 8: Examples of actions within key areas to generate profitable growth in 2020
Strategic direction for Personal Banking Examples of actions within key areas to generate profitable growth in 2020 ▪ Digital mortgage application process and mobile self-service Maintain strong ▪ Strong local presence combined with high nationwide availability business momentum Home ▪ High proactiv
Slide 9: Key drivers to improve cost efficiency, while protecting business momentum
Strategic direction for Personal Banking Key drivers to improve cost efficiency, while protecting business momentum Leverage common digital platforms Increase service Redesigning the branch network model efficiency Operational efficiency as Automating and simplifying processes a discipline Increase
Slide 10: Personal Banking Target 2022
Personal Banking TARGET 2022 Relationship business built on an omni-channel model Cost/income ratio¹ Improved cost efficiency and scale benefits ~50% Profitable growth targeted within all key business lines 10 1. Excl distribution agreement