Nice Ltd. · TASE:NICE
Nice — Investor Presentation (January 2025)
41 slides from Nice's investor presentation, January 2025
Slide 1: Corporate Overview
CORPORATE OVERVIEW
Slide 2: Customer Experience, Financial Crime & Compliance, Public Safety & Justice
CUSTOMER FINANCIAL CRIME PUBLIC SAFETY & EXPERIENCE & COMPLIANCE JUSTICE AUTOMATING Customer FIGHTING DIGITALLY Service by Orchestrating Financial Crime and Fraud TRANSFORMING Workflows, Agents & Knowledge Criminal Justice
Slide 3: NICE by the numbers
15B 5,000B+ CXone customer Dollars protected interactions every day orchestrated Another 2T AI-analyzed 3B+ Financial transactions monitored daily NICE Work words per month 30M+ Evidence items collected 1M+ Agents delivering exceptional service 6B on CXone daily AI-Augmented interactions
Slide 4: Transforming experiences to be extraordinary, to be trusted
We are passionate about TRANSFORMING EXPERIENCES to be EXTRAORDINARY to be TRUSTED
Slide 5: The NICE Journey
The NICE JOURNEY CEMENTING CLOUDIFICATION & AI HYPER LEADERSHIP PLATFORMIZATION PLATFORM • Significant profitability • CXone and X-Sight expansion +450 bp in cloud platform launch • Enlighten AI Growth Operating Margin • $1.5B Total Revenue • $2B Total Revenue • WEM leadership • inContact acquisitio
Slide 6: Global Management Team
LEADERSHIPGLOBAL MANAGEMENT TEAM Scott Russell Beth Gaspich Barry Cooper Craig Costigan Chief Executive Officer Chief Financial Officer President, NICE CX Division CEO, NICE Actimize Dan Belanger Darren Rushworth Chris Wooten Shiri Neder President, NICE Americas President, NICE International EVP, NI
Slide 7: Global Leadership
GLOBAL LEADERSHIP 27,000 >85% of $2.5B 27 LOCAL 150 ~9,000 >3,000 FORTUNE COUNTRIES EMPLOYEES SOFTWARE CUSTOMERS Revenue OFFICES 100 ENGINEERS
Slide 8: Our innovative leading AI hyper platforms
Our innovative LEADING AI HYPER PLATFORMS System of Record System of Intelligence System of Workflows CUSTOMER FINANCIAL PUBLIC SAFETY & ENGAGEMENT CRIME AND JUSTICE COMPLIANCE 100,000 B2C organizations 1000+ financial 30,000 policing and with customer service institutions around the criminal justic
Slide 9: Customer Experience, Financial Crime & Compliance, Public Safety & Justice
CUSTOMER FINANCIAL CRIME PUBLIC SAFETY & EXPERIENCE & COMPLIANCE JUSTICE AUTOMATING Customer FIGHTING DIGITALLY Service by Orchestrating Financial Crime and Fraud TRANSFORMING Workflows, Agents & Knowledge Criminal Justice
Slide 10: Making Experiences Flow
MAKING EXPERIENCES flow
Slide 11: One AI Platform. Complete Customer Service Automation.
One AI Platform. Complete Customer Service Automation. BUILD Autopilot Copilot DESIGN Orchestration Proactive OPERATE Studio Engagement Workflow Operational Design Guardrails Journey Continuous Mapping Optimization WORKFORCE INTERACTION SERVICE AUGMENTATION ORCHESTRATION AUTOMATION AGENTS ENLIGHTEN
Slide 12: Is the only platform ranked highest by ALL the analysts
Is the only platform ranked highest by ALL the analysts For 10th Consecutive NICE named the ONLY Ventana ranks NICE leader NICE named industry NICE named undisputed Year NICE named a Leader Peer Insights Customers’ in every Contact Center & CCaaS Leader by Forrester leader in Metrigy’s in 2024 Gartn
Slide 13: Select NICE Customers
TOP U.S. TOP U.S. TOP GLOBAL Public Sector TOP / Education 10/10 Health Insurance Healthcare 5/5 Telco 9/10 Financial Services 6/10 Fortune 10 HEALTHCARE FINANCIAL SERVICES MANUFACTURING PUBLIC SECTOR / EDUCATION SELECT NICE CUSTOMERS RETAIL MANUFACTURING TRAVEL AND ENTERTAINMENT TELCO 13
Slide 14: Reviews
@® GetApp Gartner Top 50 CATEGORY Peer Insights 4 Customers’ BEST SOFTWARE AWARDS Choice 2024 Softwares /Capterra FRONT =: ey RUNNERS 14 =
Slide 15: What Customers Say
We’ve heard from agents all You can be confident that NICE has made it easy the way up to senior vice We have evolved as a NICE Solutions will work to support all our presidents that this was the contact center, and it as intended and give you customer service and best transition to a new wouldn’t h
Slide 16: Broadest Partner Ecosystem
BROADEST Global System Integrators Partner Ecosystem Communication Service 400+ Global CX Partners Providers CALA N. America 20+ 110+ Solution APAC EMEA Partners 90+ 75+ 200+ Technology Solution 75% of wins Distributors involve Partners Technology Alliance Partners CXexchange 170+ Marketplace pre-in
Slide 17: Customer Experience, Financial Crime & Compliance, Public Safety & Justice
CUSTOMER FINANCIAL CRIME PUBLIC SAFETY & EXPERIENCE & COMPLIANCE JUSTICE AUTOMATING Customer FIGHTING DIGITALLY Service by Orchestrating Financial Crime and Fraud TRANSFORMING Workflows, Agents & Knowledge Criminal Justice
Slide 18: Making the World a Trusted Place
MAKING THE WORLD A TRUSTED PLACE
Slide 19: Actimize Portfolio
ACTIMIZE PORTFOLIO Safeguards financial institutions, customers and INVESTIGATION AND CASE MANAGEMENT assets. Provides industry-wide insights on threats to enable KYC AND ENTERPRISE proactive prevention. ANTI-MONEY FINANCIAL CLIENT LAUNDERING FRAUD MARKETS LIFECYCLE MANAGEMENT COMPLIANCE MANAGEMEN T
Slide 20: Actimize ranked highest by all the analysts
Actimize Is the only Financial Crime and Compliance platform ranked highest by ALL the analysts Luminary - “Financial Crime Leader - Enterprise Best-In Class - Datos Leader -“IDC MarketScape: Financial Crime #1 Ranking Compliance Technology: Fraud - “The Forrester Insights Impact Report Worldwide En
Slide 21: Financial Crime & Compliance: Selected Customers
FINANCIAL CRIME & COMPLIANCE: SELECTED CUSTOMERS 10/10 10/10 TOP EU TOP U.S. Banks Banks 10/10 4/5 TOP Global TOP APAC Investment Banks Banks
Slide 22: Customer Experience, Financial Crime & Compliance, Public Safety & Justice
CUSTOMER FINANCIAL CRIME PUBLIC SAFETY & EXPERIENCE & COMPLIANCE JUSTICE AUTOMATING Customer FIGHTING DIGITALLY Service by Orchestrating Financial Crime and Fraud TRANSFORMING Workflows, Agents & Knowledge Criminal Justice
Slide 23: Making the World a Safer Place
MAKING THE WORLD A SAFER PLACE 23
Slide 24: Evidencentral
EVIDENCENTRAL is the World’s #1 Public Safety & Justice AI Cloud Platform Emergency Communications Police Prosecution Defense Courts Corrections Connecting the Entire Criminal Justice System 24
Slide 25: Leader in Public Safety & Criminal Justice
NICE Recognized as a LEADER IN PUBLIC SAFETY & CRIMINAL JUSTICE NICE named a Leader in IDC’s Vendor Assessment Report: NICE was recognized for eighth consecutive year by IDC Marketscape Worldwide Digital American Security Today Evidence Management Solutions for NICE Inform Elite Platinum Award NICE
Slide 26: Top U.S. Customers Globally
85% 3,000 Top U.S. Customers & Canadian Cities Globally
Slide 27: What Customers Say
WHAT CUSTOMERS SAY NICE Investigate is a win- We are able to cut down We have the Cadillac win all the way around. It’s NICE is at the heart of on the bureaucracy of of NICE. It feels like a improved our community everything we're doing waiting on the evidence to partnership. I don't feel engagement
Slide 28: What We Stand For
WHAT WE STAND FOR 28
Slide 29: NICE Core Values
SH@ e Ti’s All About Super-Sizing Obsessed A+ is Our Yes. Challenging Speed and Value for Our with Starting We Definitely Limits, Precision Customers Winning Point Can Always NICE Core Values
Slide 30: Celebrating Our Customers
CELEBRATING OUR CUSTOMERS Customer Reference Program An exclusive community for NICE User Group. leaders using NICE Supervisor, Spotlighting your success so you can A community of empowered users for all NICE customers. designed to enhance light the way for others leadership and CX skills. Join toda
Slide 31: Be NICE
In a world you can be anything Be NICE
Slide 32: Care about the Greater Good
Care about the GREATER GOOD GLOBAL COMMUNITY MONTH | 2023
Slide 33: Inspiring teenage girls to pursue a future in technology
Inspiring teenage girls to pursue a future in technology
Slide 34: Celebrating Diversity and Inclusion
CELEBRATING Diversity and Inclusion
Slide 35: Unmatched Profitability
Unmatched PROFITABILITY 35
Slide 36: Profitable Growth
PROFITABLE GROWTH Industry Leading Total Revenue Operating Income and Margin Free Cash Flow (Non-GAAP) (Non-GAAP) CAGR 11% CAGR 13% CAGR 11% $2,378M $2,181M $1,926M $477M $417M $1,657M $395M $398M $1,577M 29.6% $312M 28.4% 28.2% 28.7% 27.5% 2019 2020 2021 2022 2023 2019 2020 2021 2022 2023 2019 2020
Slide 37: Q3 2023 Highlights (Non-GAAP)
Q3 2023 Highlights (Non-GAAP) Total revenue Cloud revenue Cloud revenue as a Recurring revenue of increased 8% to increased 22% to percentage of total $524M represented a $601M; compared to $403M; compared to revenue was 67% record 87% of total $555M in Q3 2022 $330M in Q3 2022 compared to 60% in re
Slide 38: Q3 2023 Revenue Breakdown by Region
Q3 2023 Revenue Breakdown by Region 84% 10% (Non-GAAP) AMERICAS EMEA $502M, +10% YoY $60M, -2% YoY 6% APAC $39M, +10% YoY 38
Slide 39: Unmatched Profitability
Unmatched 70.5% PROFITABILITY $1,200M 67.7% 70.0% $1,115M $1,000M 65.6% $906M ~$800M $800M 61.8% $692M Cash Flow Generated annually $600M $516M $400M $370M $1.65B $200M Total Cash Position $0M 2019 2020 2021 2022 2023 Cloud Gross Profit Cloud Gross Margin
Slide 40: Largest Innovation Force
LARGEST Innovation Force >3000 650 R&D AI Professionals Engineers NICE R&D Investment 2018-2023 ($M) 520+ 70+ $386 $334 $288 Product Ideas Patents at annual Submitted $245 $220 Sparkathon Annually $208 >30% Sparkathon ideas embedded in Product 2018 2019 2020 2021 2022 2023
Slide 41: Thank You
Thank You Make _. experiences