Slide 1: Data#3 (DTL) Strategy update: Managed Services
For personal use only Data#3 (DTL) Strategy update Managed Services 21st May 2012 1
Slide 2: Introduction
For personal use only Introduction John Grant Managing Director Data#3 Limited
Slide 3: Laurence Baynham, Group General Manager
Laurence Baynham Group General Manager For personal use only 28 years IT experience (software, hardware and consulting) 18 years at Data#3 Business degree Fellow Australian Institute of Company Directors (FAICD) Established Licensing and Data Centre business Member of Asia Pacific Advisory Boards Ci
Slide 4: Patrick Murphy, General Manager Managed Services
Patrick Murphy General Manager Managed Services For personal use only 21 years in the IT Industry 13 years at Data#3 Prior roles in IT and infrastructure management within Financial Services industry Responsible for revenue/profit and customer satisfaction for Managed Services Leads strategy and inv
Slide 5: Our business
Our business Volume software licensing and asset For personal use only management Software Licensing Infrastructure Workforce design and recruitment & deployment contracting projects People Integrated Solutions Solutions Customer Outsourced/Cloud Managed Product Lifecycle infrastructure Services Sol
Slide 6: Well articulated and connected strategy
Well articulated and connected strategy For personal use only 6 19
Slide 7: The environment: global / national factors
The environment For personal use only Global / national factors Political & financial markets uncertainty Productivity declining Costs increasing Competitiveness declining > 2 speed economy 7
Slide 8: 2012 CIO Gartner survey – trends in business priorities
2012 CIO Gartner survey – trends in business priorities For personal use only 8
Slide 9: The environment: macro technology trends
The environment For personal use only Macro technology trends The world is mobile Technology is commoditising Data is BIG Enterprise IT is on the back foot Users are driving the agenda 9
Slide 10: 2012 Gartner CIO Survey - trends in technology priorities
2012 Gartner CIO Survey - trends in technology priorities For personal use only NB: global survey 4500 respondents approx 10% A/NZ 10
Slide 11: The environment: conclusions
The environment For personal use only Conclusions In flux Growth slowing Delaying investment and reducing costs Technology an imperative Tussle between Enterprise IT and users 11
Slide 12: Tender flow
Tender flow For personal use only Full Year Full Year 1H End March 2010 2011 2012 Submitted bids 357 345 207 286 Decided bids 271 238 69 127 Won 126 119 42 72 % won 46% 50% 61% 57% Undecided 138 159 % undecided 67% 56% 12
Slide 13: Data#3 Solution Strategy
For personal use only Data#3 Solution Strategy Laurence Baynham Group General Manager Data#3 Limited
Slide 14: Customer Solution Lifecycle
(pdo)2 For personal use only Customer Solution Lifecycle Structures the engagement from ICT solution planning, through implementation, and ultimately optimisation 14
Slide 15: Background to Managed Services
Background to Managed Services For personal use only • Customers over 15 years • Mature offerings • Resilient technology • Difference between project vs. annuity contract • Strategic decision to elevate and focus on Managed Services as a line of business • Consistent growth since that decision 15
Slide 16: Technology Consumption Model
Technology Consumption Model For personal use only 16 22
Slide 17: Managed Services Overview and Strategy
For personal use only Managed Services Overview and Strategy Patrick Murphy General Manager Managed Services
Slide 18: Managed Services helps customers...
Managed Services helps customers... For personal use only • Maintain infrastructure – Through cost effective vendor supported maintenance contracts • Manage infrastructure – Through remote Infrastructure monitoring and proactive support services • Support users – Through remote and onsite services •
Slide 19: Compelling customer value through...
Compelling customer value through… For personal use only • 24 X 7 Services • Consolidation of multiple supplier agreements • Services based onshore in Australia • A proven engagement methodology • Processes and procedures based on recognised standards • Underpinned by world leading systems • Flexibl
Slide 20: Customer choice across the full spectrum
Customer choice across the full spectrum For personal use only Private Trusted Public Product Expertise Solution Outsource Cloud Cloud Cloud Essential Service Desk Essential Hardware Maintenance MANAGED SERVICES Essential Mail & Collaboration Essential Infrastructure as a Service Essential Infrastru
Slide 21: A real customer engagement
A real customer engagement For personal use only Data#3 Strategic Consulting engaged into startup mining 1 joint venture. Business challenge – no capital, enterprise class infrastructure and applications required, immediate ramp up in remote locations, outsource and cloud services determined appropr
Slide 22: A real customer engagement
A real customer engagement For personal use only Transition team mobilises resources from within Data#3 3 and through Data#3 People Solutions. Work with Data#3 Integrated Solutions to build infrastructure environment and deploy. Processes and procedures put in place, hand over to Essential Support C
Slide 23: Broad spectrum of customers across a variety of industries
Broad spectrum of customers across a variety of industries For personal use only Mining & gas Retail & commercial Government Education 23 11
Slide 24: Key market differentiators
Key market differentiators For personal use only • 24 X 7 Australian based – For service desk and datacentre • Recognised global best practice approach implemented across full service - ITIL • Flexible approach to contract • Multi-vendor • Experience in supporting mining sites • Access to full bread
Slide 25: Market leadership recognised by partners
Market leadership recognised by partners For personal use only HP Highest Growth Services Contracts IBM Maintenance Partner of the Year Cisco Finalist Global Services Partner of the Year 25 12
Slide 26: Premier marketing events
Premier marketing events For personal use only • 27 vendors • 800+ customers • Brisbane • Adelaide • Perth 26
Slide 27: For personal use only
For personal use only 27
Slide 28: Track record of strong growth
Track record of strong growth For personal use only 1H Full Year 45 43 40 35.1 FY2012 35 29.8 • 1H revenue up 33% over PCP 30 • Forecast revenue growth of 25 22.3 approx. 23% for full year 21.3 • 100% under contract 20 16.0 • 3 year CAGR 24.5% 15 13.2 • National coverage 10 • Investing in ‘Trusted C
Slide 29: The way forward
The way forward For personal use only • Investing to expand offerings and capability • Extending Data#3 ‘Trusted Cloud’ • Geographically • Capacity • Introducing datacentre space • Resources sector domain expertise in sales • Investing to lower costs and improve customer access • Systems automation
Slide 30: The way forward
The way forward For personal use only • Increasing our market access • Via our partners • Via ‘cross selling’ to Data#3 customers • Via consulting led engagements • Via changes to customer technology consumption e.g. cloud • Managing risks • Leveraging our strengths to offset new competitors in mark
Slide 31: In summary
In summary For personal use only • Solutions relevant to every organisation • Loyal and growing customer base • Ready to support a hybrid world • Uniquely positioned to address changes in the ways customers use technology • Opportunity to grow associated services strongly • Proven financial track re
Slide 32: Disclaimer
Disclaimer For personal use only This presentation has been prepared by Data#3 Limited (“the Company”). It contains general background information about the Company’s activities current as at the date of the presentation. It is information given in summary form and does not purport to be complete. T
Slide 33: For personal use only
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