United Overseas Bank Limited · SGX:U11
United Overseas Bank — Investor Presentation (November 2019)
14 slides from United Overseas Bank's investor presentation, November 2019
Slide 1: Addendum to UOB Group Investor Deck
Addendum to UOB Group Investor Deck Driving Client Centricity November 2019 Discla imer : Th is mater ial that follo ws is a presentation of general backgrou n d informat ion abo ut the Bank’s act ivit ies current at the date of the presentation. It is informat ion g iven in summary form and does no
Slide 2: Integrate Banking Solutions into Consumer Top Lifestage/Style Priorities
Integrate Banking Solutions into Consumer Top Lifestage/Style Priorities Driving superior customer experience, Growing customer franchise and Enhance profitability Transforming the way we BANK. PLAY. LIVE. Omni-channel Design customer-centric Leverage engagement solutions and digitise processes p
Slide 3: Channel Preferences Vary across Engagement Journey and Products
Channel Preferences Vary across Engagement Journey and Products Engagement Journey1 AWARENESS CONSIDERATION APPLICATION SERVICE CHANNEL Find best product Comparison of Product take-up Ongoing 1 ‘DIGITAL’ channels are BEHAVIOUR provider offers and advisory transactions preferred during the research D
Slide 4: Enhance Digital Capabilities to Engage Customers Online-to-Offline
Enhance Digital Capabilities to Engage Customers Online-to-Offline Drive digital engagement Enhance digital capabilities DIGITALLY ENGAGED TRADITIONAL1 OMNI-CHANNEL1 DIGITAL1 FY17 Jun’18 – May’19 FY17 Jun’18 – May’19 FY17 Jun’18 – May’19 Key Statistics 2 % of UOB customers 55% 47% 34% 37% 11% 16% Me
Slide 5: Transforming Physical Network
Transforming Physical Network As physical channels are still used by digitally-savvy customers, we leverage data analytics and technology to enhance the role of branches to provide omni-channel engagement. High-Street Wealth Centre: Orchard Queue eQueue Number in Profiling system a Personalised SMS
Slide 6: Digitise to Make Banking Simpler
Digitise to Make Banking Simpler Transforming customer onboarding journey Improving turnaround time through digitisation Aligning with Smart Nation Customers can transact immediately Real-time Automated KYC, approval via SMS income calculation and instant credit decision Fast application < 3-min
Slide 7: Forging Ecosystems and Marketplace
Forging Ecosystems and Marketplace Build the Largest Partnership Ecosystems and Marketplace LIVE COMMUTE PLAY UOB Mortgage Aug’18 UOB Car Loan Jul’18 UOB SIA Apr’19 Partnering home-grown Market’s 1st digital Home Market’s 1st digital Car Loans brand to address needs of Loans solution, partnering sol
Slide 8: UOB Home Solution: Turning House Hunters into Home Owners
UOB Home Solution: Turning House Hunters into Home Owners CUSTOMER JOURNEY CUSTOMER-CENTRIC SOLUTION RESULTS 1 2 3 AWARENESS Research on house Online Affordability Getbanker Digitised and Instant that suits his/her Calculator and Instantly Home Loan Approval lifestyle Instant Valuation PAIN POINT SO
Slide 9: UOB Car Solution: Turning Car Hunters into Car Owners
UOB Car Solution: Turning Car Hunters into Car Owners CUSTOMER JOURNEY CUSTOMER-CENTRIC SOLUTION RESULTS 1 2 AWARENESS Research on model that suits his/her Digitised Instant Car Loan Approval Car Loan Approval lifestyle PAIN POINT SOLUTION 12 CONSIDERATION Car dealerships Test drive the car model Lo
Slide 10: Cards Solution: The Right Card for Everyone
Cards Solution: The Right Card for Everyone CUSTOMER JOURNEY CUSTOMER-CENTRIC SOLUTION RESULTS 1 2 AWARENESS Research on card that suits his/her Right Card Recommender Digitised Card Application lifestyle PAIN POINT SOLUTION ? ? ? CONSIDERATION Increase in Compare cards Unaware of Unable to 40% onli
Slide 11: Omni-channel Wealth Creation Journey
Omni-channel Wealth Creation Journey CUSTOMER JOURNEY CUSTOMER-CENTRIC SOLUTION RESULTS 1 2 3 AWARENESS Research on wealth Structured AUM Mix Simple and Digital Digital Portfolio planning advice Risk-First Investment Insights Advisory Tools online and offline Approach PAIN POINT SOLUTION 34% CONSIDE
Slide 12: Transforming the way we BANK. PLAY. LIVE.
Transforming Home Travel the way we LIVE. PLAY. BANK. Transport Dining On-the-Go • Digital straight-through account Travellers Diners Drivers Commuters Home-Seekers/Owners opening • Co-Brand cards • Dining Advisor • Digital Car Loan • LTA/TransitLink: SimplyGo • Digital home loan solution, • Transac
Slide 13: Making Banking Simpler and Smarter: Launch of Mighty v2 with AI-powered insights
Making Banking Simpler and Smarter: Launch of Mighty v2 with AI-powered insights UOB Mighty, an all-in-one banking BANK: Manage accounts and transactions on the go app, that allows our customers to Mighty Insights – Insights tailored to you BANK, PAY and PLAY effortlessly. Contactless cash withdrawa
Slide 14: Thank You
Thank You tt UOB RIGHT BY YOU
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